Summary
Overview
Work History
Education
Skills
Websites
Skills
Certification
Languages
AVAILABILITY
Timeline
Generic
Sanchita Mukherjee

Sanchita Mukherjee

Bangalore

Summary

Accomplished HR professional with over 18 years of progressive experience across Human Resource Business Partnering, Talent Management, Talent Acquisition, and Transaction Quality. Proven track record in aligning HR strategies business goals, driving organizational effectiveness, and enhancing talent capabilities. Adept at partnering with leadership to design and implement initiatives focused on employee engagement, succession planning, and leadership development. Known for building high-performance cultures and delivering measurable improvements in workforce quality, compliance, change management, and operational excellence.

Overview

20
20
years of professional experience
1
1
Certification

Work History

HR Business Partner Deputy Manager

Concentrix
Bengaluru
07.2022 - 06.2025
  • Collaborated with business leaders to understand objectives, and align HR strategies accordingly.
  • Acted as a change agent in managing organizational transformation initiatives.
  • Supported talent development and career-pathing programs.
  • Guided operations managers in setting performance objectives and managing evaluations.
  • Coached leaders on managing underperformance, and recognizing top talent.
  • Promoted a positive, inclusive, and high-performance work culture.
  • Acted as a trusted advisor and mediator for employee relations issues.
  • Addressed employee grievances and managed disciplinary processes when needed.
  • Created dashboards and reports to support business decisions.

Talent Management Deputy Manager

Concentrix
Gurugram
02.2020 - 06.2022
  • Partnered with leadership to identify current and future talent needs.
  • Developed and implemented talent strategies aligned with business goals.
  • Promoted continuous learning through structured training and experiential learning.
  • Implemented and managed performance management systems (goal setting, appraisals, succession planning).
  • Coached managers on effective performance conversations.
  • Provided insights and reports to leadership on talent trends, risks, and gaps.
  • Conducted talent reviews and stay interviews to proactively address concerns.

Talent Acquisition Assistant Manager

Concentrix
Gurugram
06.2016 - 01.2020
  • Managed full cycle recruitment process from sourcing to onboarding.
  • Created a positive candidate experience throughout the recruitment process.
  • Screened resumes and conducted interviews to assess candidate qualifications.
  • Developed relationships with third-party recruiters, staffing agencies, universities and other sources of qualified talent.
  • Participated in career fairs and other recruiting activities as needed.
  • Collaborated with internal stakeholders to understand their staffing needs.
  • Provided support during the offer negotiation phase of the recruitment process.
  • Conducted new employee orientations.
  • Engaged and collaborated with employees to coordinate development, assessment and succession strategies.
  • Analyzed employment-related data and prepared reports(EWS)
  • Advised management on organizing, preparing or implementing recruiting or retention programs.

Team Lead – Transaction Quality

NIIT Technologies
Gurgaon
05.2015 - 03.2016
  • Led, coached, and mentored a team of seven Quality Analysts. Conducted 1-on-1s, performance reviews, and training sessions.
  • Conducted regular audits of transactions (emails, chats, etc.) to ensure adherence to quality standards.
  • Identified gaps in quality processes, and worked with cross-functional teams to design and implement corrective actions.
  • Analyzed quality data to uncover trends and suggest improvements to enhance customer satisfaction (CSAT, NPS).
  • Prepared quality reports, scorecards, and actionable dashboards for stakeholders and leadership.
  • Ensured all operations comply with internal SOPs, client SLAs, and regulatory guidelines.
  • Partnered with operations managers and trainers to align quality standards with performance goals, and training needs.
  • Delegated tasks appropriately according to individual skill sets.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Trained new staff in relevant processes and procedures.

Team Lead Intern – Transaction Quality

Convergys India
Gurugram
01.2010 - 02.2015
  • Led a team of 12 Quality Analysts responsible for auditing calls across AT&T, Convergys.
  • Improved quality scores by 15% through continuous coaching, RCA, and performance feedback.
  • Created and maintained quality scorecards and reports for leadership.
  • Partnered with Ops and Training to develop targeted coaching interventions.
  • Conducted internal audits, ensuring 100% compliance with client SLAs and regulatory requirements.
  • Delegated tasks appropriately according to individual skill sets.
  • Monitored team performance against targets, taking corrective action where necessary.

Process Associate – Credit Card Disputes

Genpact India
Gurugram
07.2008 - 01.2010
  • Managed high-volume credit card dispute cases, ensuring resolution within compliance timelines.
  • Investigated fraudulent transactions and issued chargebacks as per the Credit Card Company policies.
  • Collaborated with fraud and legal teams on high-risk transactions.
  • Maintained 100% documentation accuracy and audit readiness.
  • Provided clear, professional communication to customers regarding their dispute outcomes.

Customer Support - Associate

Genpact India
Jaipur
07.2005 - 03.2007
  • Answered customer inquiries via phone, email, chat, or in person.
  • Resolved complaints and problems in a professional and timely manner.
  • Escalated complex cases to the appropriate department or supervisor.
  • Provided accurate information about products, services, policies, and procedures.
  • Kept records of customer interactions, transactions, and feedback.
  • Maintained detailed logs, and ensured policy compliance.

Education

MBA -

Institute of Modern Management, Vishwa Bharti University
Kolkata

BA -

University of Rajasthan
Jaipur

Skills

  • Partnered with senior leaders to translate business goals into HR strategies that drove workforce capability and long-term growth
  • Provided insights and recommendations on organizational design, workforce planning, and talent strategy
  • Led strategic retention initiatives that retained 25% of top performers, avoiding an estimated ₹60 lakhs per quarter in talent replacement expenses
  • Implemented succession planning and engagement strategies that minimized high-potential attrition in leadership
  • Delivered initiatives that increased engagement scores and enhanced retention through wellness, feedback, and recognition programs
  • Acted as a trusted advisor and mediator for employee relations issues
  • Leveraged Workday HCM to deliver dashboards on attrition, diversity, and productivity, and informed strategic decisions
  • Launched inclusive hiring frameworks and DEI-focused training, leading to measurable diversity gains in leadership roles
  • Identified high-potential employees and critical roles
  • Conducted talent reviews and stay interviews to proactively address concerns
  • Built and managed succession plans for key positions
  • Developed individual career paths and advancement frameworks

Skills

  • Business acumen
  • Change management
  • Performance management
  • Employee counseling
  • Wellness coach
  • CSR leader

Certification

  • Certified mental wellness partner
  • Csr volunteer and wellness counsellor
  • Organizer of employee engagement programs

Interests:

Latin american dance forms, healing practices, documentaries, animal welfare

Languages

English, Hindi, Bengali

AVAILABILITY

Notice Period: Immediate

Timeline

HR Business Partner Deputy Manager

Concentrix
07.2022 - 06.2025

Talent Management Deputy Manager

Concentrix
02.2020 - 06.2022

Talent Acquisition Assistant Manager

Concentrix
06.2016 - 01.2020

Team Lead – Transaction Quality

NIIT Technologies
05.2015 - 03.2016

Team Lead Intern – Transaction Quality

Convergys India
01.2010 - 02.2015

Process Associate – Credit Card Disputes

Genpact India
07.2008 - 01.2010

Customer Support - Associate

Genpact India
07.2005 - 03.2007

MBA -

Institute of Modern Management, Vishwa Bharti University

BA -

University of Rajasthan

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Sanchita Mukherjee