Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Personal Information
Websites
Timeline
Generic

Sanchita Singh

Summary

Business Management graduate with diverse experience spanning event management at Cvent and client services at American Express. Proven expertise in planning and executing corporate events, managing budgets, and coordinating vendors to ensure seamless delivery, and high client satisfaction. Skilled in financial process analysis, client support, and workflow improvements, with the ability to operate under pressure, resolve issues quickly, and build strong, long-term client relationships.

Overview

6
6
years of professional experience

Work History

Event Consultant - Client servicing

Cvent
03.2022 - 06.2022
  • Offer best practice tips to clients in an effort to boost their meeting attendance via Cvent's marketing engine
  • Help clients create and manage their event on the Cvent software, and coordinate through the entire event/reservation life cycle.
  • Managing disputes or any discrepancies clients might face while using the Cvent software for their reservations, and enabling a timely resolution.
  • Manage consumer feedback and reviews on Salesforce.
  • Gather client requirements for future releases of the event on the Cvent virtual attendee software.
  • Create and maintain all product documentation.
  • Implement and manage the online portion of client events as and when needed and dating to changing business needs.
  • Gather client requirements and implement them in Cvent's event management software.
  • Communicate with the client and review the initial implementation with them and make required changes.
  • Provide suggestions to the client to improve the overall result of the implementation and help client meet their goals.
  • Document all communication with the client in Cvent's CRM software
  • Supported sales team members to drive growth and development.

Process Analyst - Client Services

American Express
11.2017 - 10.2019
  • Assisting clients with required financial assistance and helping them to make the most out of their association.
  • Learning new tools and skills frequently and applying them in accordance with operational activities.
  • Reviewing and controlling the daily operation, ensuring adherence to procedures and controls, and providing necessary data to senior management.
  • Ability to take quick decisions and respond to clients' inquiries.
  • Highlighting issues through feedback and recommending changes in workflows, procedures, and service levels based on clients' demands.
  • Supporting change by assisting in devising and implementing improved processes.
  • Delivering to the customer, employees, and shareholder metrics as per goals.

Process Analyst- Digital Services

Barclays
08.2016 - 07.2017
  • Responsible for helping clients navigate all the digital services provided by the bank and solving technical issues with a variety of diagnostic tools.
  • Work on various in-house reporting tools to pull standard and custom reports.
  • Ensuring all services and operations are within stipulated norms and regulations.
  • Coordinated between departments to facilitate a cohesive business approach.
  • Adherence to quality and compliance guidelines.
  • Developed process improvement plans to increase efficiency and reduce costs.
  • Evaluated effectiveness of implemented changes by tracking key performance indicators.
  • Maintained records of process designs, changes, implementations, and results.

Marketing Intern

Viewspaper
  • Worked on a Procter and Gamble project within the company, which ran an ad campaign for the Olympics held.
  • Fetched blogger data within India in order to contact them and persuaded them to write an article on the ad campaign.
  • Also worked briefly on the Visa project, which involved posting about the benefits and usage of the Visa card on various social media platforms such as Facebook, Twitter, etc.

Education

Bachelors Of Business Management - Marketing Management And Research

Bangalore University
Bangalore
07-2016

Skills

  • Sales and communication skills
  • Client relationship management
  • Event and meeting management – expertise in planning, coordinating, and executing corporate events with Cvent
  • Client Relationship Management – strong ability to understand client needs, provide tailored solutions, and maintain long-term partnerships
  • Financial Process Analysis – experience in reconciliation, reviewing operational controls, and ensuring reporting accuracy
  • Vendor & Stakeholder Coordination – skilled in managing vendor relationships, negotiating deliverables, and ensuring cost efficiency
  • Problem-Solving & Decision Making – proven ability to take quick, effective decisions under pressure
  • Process Improvement – adept at identifying workflow gaps, providing feedback, and implementing solutions to enhance efficiency
  • Communication & Collaboration – excellent interpersonal and written communication skills, with cross-team collaboration experience
  • Adaptability & Learning – quick to learn new tools and systems, applying them effectively to improve operations

Accomplishments

  • Customer Relationship Management for - Hyundai Motors and a college project.
  • Member of the student council in college
  • Manager of Academic events in college
  • Took part in the Deccan Herald Inter college fashion show
  • Took part in various programmes in college like, dancing, business quiz, seminars and several others

Hobbies and Interests

  • Writing
  • cultural exploration
  • Yoga & mindfulness
  • Cooking new recipes (Self proclaimed Pasta Queen)
  • Reading articles and write-ups
  • Playing badminton

Personal Information

  • Date of Birth: 10/07/96
  • Nationality: Indian

Websites

Timeline

Event Consultant - Client servicing

Cvent
03.2022 - 06.2022

Process Analyst - Client Services

American Express
11.2017 - 10.2019

Process Analyst- Digital Services

Barclays
08.2016 - 07.2017

Marketing Intern

Viewspaper

Bachelors Of Business Management - Marketing Management And Research

Bangalore University

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Sanchita Singh