Sandarbh Soral
Jaipur
Summary
- Bring 12+ years of leadership experience in BFSI, driving business and operations across insurance, banking, and financial services.
- Lead billing, remittance, fraud prevention, and claims operations, ensuring accuracy, compliance, and operational efficiency.
- Drive large-scale process transformations and global transitions, improving productivity and strengthening operational frameworks.
Implement robust compliance and risk mitigation strategies to safeguard financial operations and maintain regulatory standards.
Build and mentor high-performing teams, fostering accountability, collaboration, and continuous performance improvement. - Partner with cross-functional stakeholders and clients to streamline operations and enhance service delivery.
- Improve cost efficiency and SLA adherence through process optimization and performance management.
- Deliver sustainable business outcomes by aligning operational strategies with organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Unit Manager (Billing, Remittance & Claims)
MetLife GOSC
01.2022 - Current
- Led payment operations for a 31-member team, managing EFT, lockbox, checks, and credit card transactions while ensuring accurate account reconciliation and payment posting.
- Strengthened billing and remittance controls, reducing payment discrepancies and improving timeliness of collections.
- Oversaw delinquent accounts, due & unpaid balances, and suspense management, ensuring accurate census reporting and financial visibility.
- Directed end-to-end group claims processing, including eligibility validation, payout processing, dispute resolution, and fraud escalation.
- Enhanced stakeholder satisfaction by streamlining query resolution and improving reporting accuracy and turnaround time.
Assistant Manager (Banking & Fraud Operations)
Infosys BPM
01.2021 - 01.2022
- Led mortgage loan operations for Conventional, FHA, and VA pipelines, ensuring accurate processing from origination through servicing.
- Managed a team of 15 and drove fraud prevention and detection, identifying red flags, validating borrower data, and mitigating application risks.
- Strengthened fraud controls through rigorous verification of income, assets, and property documentation.
- Ensured regulatory and investor compliance by reviewing loan documentation and disclosures.
- Oversaw end-to-end loan processing, including setup, fee management, appraisal coordination, title/condo orders, and underwriting support.
- Improved risk management and client trust by proactively auditing loan files and escalating suspicious activities
Assistant Manager (Group Claims Operations)
MetLife
09.2014 - 02.2021
- Led fraud detection for group insurance and TPP card transactions, identifying high-risk activities and minimizing financial leakage.
- Supervised high-value claim disbursements, embedding fraud risk assessments to strengthen payment integrity.
- Partnered with vendors and stakeholders to enhance fraud-prevention systems and operational controls.
- Oversaw disability claims and annuity payouts, ensuring timely disbursement and strict regulatory compliance.
- Managed a team of 22 FTEs, driving operational efficiency and risk management
Process Associate (Banking – NAB Australia)
Genpact
01.2013 - 08.2014
- Reviewed borrower loan applications to assess eligibility and ensure adherence to lending guidelines.
- Approved or declined loan requests based on financial analysis, credit risk, and compliance criteria.
- Verified financial documentation including credit card statements, home loans, personal loans, and other liability records.
- Analyzed applicant financial profiles—salary, assets, debts, and expenses—to evaluate repayment capacity.
- Investigated fraud alerts and credit history to identify potential risks and ensure responsible lending decisions.
- Resolved loan-related queries by coordinating with applicants and bankers through calls and follow-ups.
Education
BCA - Computer And Information Sciences
Commerce College, University of Rajasthan
Jaipur07-2010
No Degree - Accounting And Finance
Akash Deep Public School
Jaipur, India07-2007
SSC - undefined
Raj Open University
01-2004
Skills
- Service delivery optimization
- Billing and claims management
- Fraud Detection & Risk Mitigation
- Global Transitions & Process Stabilization
- Stakeholder & Client Relationship Management
- Process Optimization & Cost Controls
- Regulatory Compliance & Audit Controls
- Team Leadership & People Development
- Strategic Planning & Execution
Accomplishments
- Leading mainframe automation initiatives using Power Automate, revitalizing legacy operations and driving productivity improvements with potential savings of ~10 FTEs.
- Collaborated with Stateside team to set up end to end claims management team at Jaipur. Scaled the headcount from 15 to 90 team members
Interests
Cooking, Travelling
Certification
- Agile Scrum Master | CMMI Practitioner
- Tools: MS Office (Excel, PowerPoint, Word)
- Strong in MIS, Reporting & Data Analysis
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Unit Manager (Billing, Remittance & Claims)
MetLife GOSC
01.2022 - Current
Assistant Manager (Banking & Fraud Operations)
Infosys BPM
01.2021 - 01.2022
Assistant Manager (Group Claims Operations)
MetLife
09.2014 - 02.2021
Process Associate (Banking – NAB Australia)
Genpact
01.2013 - 08.2014
SSC - undefined
Raj Open University
BCA - Computer And Information Sciences
Commerce College, University of Rajasthan
No Degree - Accounting And Finance
Akash Deep Public School
Personal Details
- Date of Birth: 4 May 1989
- Marital Status: Married
Strengths
Diligent, Adaptable, Quick Learner