Sanddeep T.S
Bangalore
Summary
Dedicated and adaptable insurance and banking professional with 18 years of experience in cross functional collaboration, a proactive attitude and the ability to learn quickly. Core Competencies Compliance Management – Sales and Advertisement Fraud Management Operation and Policy Servicing. Process Audit and Policy Improvement Training and Coaching Staff – Product and Process.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Manager – Vigilance
RBL Finserve Ltd
Bengluru
06.2021 - 10.2023
- Collating evidence from customers and branches for unidentified frauds and finalizing the type of such fraud for further investigation
- Preparing final investigation reports and FMR (Fraud Monitoring Reports) for identified and finalized incidents of cash misappropriation PAN India
- Monthly submission of finalized Fraud Monitoring Reports along with evidence to Reserve Bank of India as per RBI regulation of Prevention of Money Laundering Act, 2002
- Reporting of Snatching / Robbery / Dacoit / Theft / Burglary within TAT to insurance team
- Issuing ‘Show cause Notices’ to Ex-Employees who are involved in fraud and maintaining records for legal documentation and process
- Monitoring police complaints/FIR of finalized frauds, maintain records, and submit the same as and when required by RBI, audit
- To ensure tracking and follow- up for implementation of recommendations/ corrective measures provided in investigation reports and fraud risk assessments
- Coordinating with finance and providing details for provisioning
- Validated evidence for fraud loss recovery and confirmed Operations team to give the necessary credit to loan account holders
- Ensuring strong and healthy cross functional relations especially with HR {for disciplinary matters}, Finance and Accounts {fraud provision}
- Coordinating with the HR and the Regional Vigilance Functionaries in connection with the staff-side actions
- Conducted regular fraud awareness training sessions for new hires and current employees
Consultant – Insurance Claims Investigation
Trinetra Consulting
Bengaluru
08.2020 - 06.2021
- Conducted investigations on motor theft, personal accidents, own damage, third party motor claims, and health claims.
- Associated with various insurance companies such as HDFC ERGO, Future Generali General Insurance, and MAGMA HDI General Insurance Companies for motor theft as well as own damage and third-party claims. Additionally managed personal accident claims and health insurance claims.
- Collaborated with Police Authorities, Hospital, and Road Transport Authorities in securing crucial supporting evidence
- Engaged in sub-vendor role for Max Life and TATA AIA Life Insurance Companies, ensuring meticulous documentation of comprehensive death claim investigation reports.
Zonal Manager – South Zone – Training and Development
Bajaj Allianz General Insurance Co Ltd
Bengaluru
07.2019 - 07.2020
- Identified and assessed training and development needs by liaising with the Local Leadership.
- Designing and assessing the training programs
- Oversee training material and update as per changes in underwriting and operational process
- Provide consistent feedback to product development and marketing team, based on customer and competitive insights gathered during the sales process.
- Conducted regular sales meetings with regional teams to review performance, assign targets and discuss strategies for improvement.
- Supervising and monitoring the progress made via training programs
- Led training sessions on sales techniques, customer service and product knowledge for new staff members.
Manager - Process and Technical Training – South and West Zone
Bharti AXA General Insurance Co Ltd
Bangalore
09.2015 - 07.2019
- Content creation for Operation and Online policy issuance Process and procedures for implementation PAN India
- Designed the Standard Operating Procedure and study material as prescribed by the regulator for the POSP (Point Of Sales Person)
- Designing and assessing the training programs
- Oversee training material and update as per changes in underwriting and operational process
- Designed internal newsletters for Channel Partners.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Involved in testing the product premium calculators before the launch of the products offered, highlighted the scope for the improvements with the concerned underwriting and product team and provide the sign off
Manager – Internal Audit
Exide Life Insurance Company Ltd
Bangalore
03.2013 - 09.2015
- Provide inputs to Audit Head for preparing effective auditing plans and execute the audits as per the plan
- Performed audits of identified auditable entities as field in charge for specific audits and as a team member for others
- Validated identified controls by conducting tests to assess the design and effectiveness
of relevant business controls through inspections, reviews, and re-performance. - Conducted semi-annual review to assess the suitability of closing audit matters.
- Formulated checklists based on standard operating procedures for branch audits
- Preparing effective auditing plans and provide inputs to Audit Head to execute the audits.
Associate Manager Distribution Sales Compliance - South
Bharti - AXA Life Insurance Company Limited
Bangalore
04.2009 - 03.2013
- Led the implementation of a branch governance team and designed Review Manuals for Branch Compliance Review and Market Conduct Review.
- Contributed to the development of standardized checklists for branch audits in accordance with standard operating procedures.
- Provided assistance with investigation of compliance and fraud issues, effectively resolving the related cases.
- Ensured timely completion of all required reports for board presentations at various intervals throughout the year.
- Conducted mystery shopping to verify intermediaries' background before onboarding.
- Conducted audits on New Business pre-verification calls, Adhoc Reviews, and Sales Quality parameters across PAN India to identify areas for improvement.
- Ensured quality control by conducting thorough assessments on affiliated medical centers and verifying their alignment with organization's standards.
- Developed educational content for remote-based employees to enhance their understanding of risk management.
Executive – Customer Service
ING Vysya Life Insurance
05.2007 - 03.2009
Customer Relationship Manager
Bajaj Allianz General Insurance Company Ltd
01.2006 - 04.2007
Education
PGDBA - Marketing
Symbiosis Distance Learning
01.2008
PGDMM - General
KSOU
01.2005
PGDHRM - General
KSOU
01.2004
BBM - Finance
Marimallapa Business Management College
01.2003
Skills
- Compliance Management – Sales and Advertisement
- Fraud Management
- Operation and Policy Servicing
- Process Audit and Policy Improvement
- Training and Coaching Staff – Product and Process
- Microsoft Office proficiency
- Documentation And Reporting
Certification
- Fellowship from Indian Institute of Insurance (FIII), Diploma No FE96719
- AML and KYC Certification from Indian Institute of Banking & Finance (IIBF)
- Cyber Crime and Fraud Management certification from Indian Institute of Banking and Finance (IIBF)
- Lead Auditor ISO 9001:2008 certified by IRCA, course number A17061 and certificate number 23865
- Certified Insurance Anti - Fraud Professional (CIAFP) from Insurance Institute of Insurance in association with North American Training Group.
Accomplishments
- Promoted as Manager in the year 2015 with Exide Life Insurance Co Ltd.
- "Well Done" Award for successfully completing of audits and issuance of reports as per TAT.
- Received prestigious “Champion's Award” in recognition for the outstanding contribution in the company for the year 2015.
- Promoted as Associate Manager in the year 2012 with Bharti AXA Life Insurance Co ltd
Sportsachievement
Represented the State level Athletics, District level Kho-Kho and League Cricket respectively.
Microsoftofficeproficiency
True
Personal Information
- Passport Number: K8370233
- Date of Birth: 04/14/1981
- Nationality: Indian
- Marital Status: Married
Languages
Kannada, English, Hindi, Tamil and Telugu.
Timeline
Senior Manager – Vigilance
RBL Finserve Ltd
06.2021 - 10.2023
Consultant – Insurance Claims Investigation
Trinetra Consulting
08.2020 - 06.2021
Zonal Manager – South Zone – Training and Development
Bajaj Allianz General Insurance Co Ltd
07.2019 - 07.2020
Manager - Process and Technical Training – South and West Zone
Bharti AXA General Insurance Co Ltd
09.2015 - 07.2019
Manager – Internal Audit
Exide Life Insurance Company Ltd
03.2013 - 09.2015
Associate Manager Distribution Sales Compliance - South
Bharti - AXA Life Insurance Company Limited
04.2009 - 03.2013
Executive – Customer Service
ING Vysya Life Insurance
05.2007 - 03.2009
Customer Relationship Manager
Bajaj Allianz General Insurance Company Ltd
01.2006 - 04.2007
PGDBA - Marketing
Symbiosis Distance Learning
PGDMM - General
KSOU
PGDHRM - General
KSOU
BBM - Finance
Marimallapa Business Management College
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