Summary
Overview
Work History
Education
Skills
Professional Highlights
Accomplishments
Timeline
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Sandeel Selvaraj

Sandeel Selvaraj

Key Account Management, Customer Relationship Management, Vendor Relationship Manager
Mumbai

Summary

With nearly 17 years of diverse experience, excelled in roles such as Procurement Manager, Vendor Relationship Manager, Customer Relationship Advisor, and Client Relationship Manager. Demonstrated full ownership of the solution lifecycle, leading lead generation, conversion, and closure while upholding organizational standards. Adopted a customer-centric approach fostering enduring client relationships and driving long-term retention. Recognized as a Strategy Architect, effectively implemented initiatives to seize opportunities and drive growth. Proficient in strategic planning and budget management, developed innovative strategies outshining competitors. Skilled in new business development and deal closure, consistently boosting company profitability and revenue. Proven track record in customer complaint resolution and adherence to service level agreements. Strong communication and analytical skills contribute to sustained growth. Experienced in customer service and sales, excels in building relationships and meeting customer needs effectively. Successfully provided comprehensive solutions to meet customer needs. Hardworking with a positive attitude when addressing questions and serving customers.

Overview

17
17
years of professional experience
3
3
years of post-secondary education
3
3
Languages

Work History

Vendor Relationship Manger

Ergode IT Services Pvt. Ltd
Mumbai
05.2023 - 01.2024
  • Took initiative in identifying and pursuing new sales prospects, driving significant business growth by 5%.
  • Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
  • Optimized onboarding process for new clients by delivering comprehensive product training sessions that ensured seamless adoption.

Manager - Vendor Development

Whole9yards USA LLC
Kolkata
06.2021 - 01.2023
  • Achieved departmental goals by developing and executing strategic plans and performance metrics resulting in business growth by 7%.
  • Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.

Vendor Manager

Zephyr
Mumbai
07.2017 - 09.2020
  • Streamlined procurement processes for increased efficiency in sourcing by 5%, negotiating, and contracting with vendors.
  • Optimized inventory levels by closely monitoring demand trends and collaborating with cross-functional teams to forecast future needs.

Vendor Relationship Manger (Buyer)

Vir-ventures Inc
Mumbai
02.2016 - 07.2017
  • Evaluated vendor performance through regular reviews, fostering continuous improvement in service delivery resulting increase in vendor performance by 3%.
  • Conducted market research to identify new potential suppliers, expanding company's network of reliable partners.

Application Support Engineer

Prime Focus Technologies Pvt. Ltd
Mumbai
08.2015 - 02.2016
  • Maintained up-to-date knowledge of industry trends, allowing for innovative strategies in application support engineering.
  • Strengthened client relationships through effective communication and prompt resolution of concerns resulting in growth by 2%.

Customer Relationship Manager

Tech Mahindra Business Solution
Mumbai
11.2010 - 08.2015
  • Proactively identified opportunities for upselling or cross-selling additional products/services during interactions with existing customers resulting in sales increase by 4%
  • Trained and mentored new hires, creating knowledgeable and efficient team that consistently met or exceeded performance targets
  • Collaborated with marketing teams to create targeted campaigns aimed at increasing brand awareness among existing customers.

Senior Technical Support Associate

IBM Daksh Business Process Pvt. Ltd
Mumbai
12.2006 - 06.2009
  • Served as escalation point for challenging technical issues, maintaining high-resolution success rate of 6%.
  • Mentored junior team members, sharing expertise gained from years of experience working with complex technologies across various industries.

Education

Bachelor of Commerce - Business Administration And Management

SHRIDHAR UNIVERSITY
Pilani, India
06.2010 - 07.2013

Skills

Contract Negotiations

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Professional Highlights

  • Consistently recognized for excellence over three consecutive months.
  • Certified Member of the Cutting-Edge Program conducted by CCM, demonstrating advanced skills and knowledge.
  • Served as a Secondment Trainer, delivering training to new hire trainees.
  • Generated $500K in sales for underperforming vendor.
  • On-boarded vendors with $1M in revenue.

Accomplishments

    · Consistently recognized for excellence over 3 consecutive months.

    · Certified Member of the Cutting-Edge Program conducted by CCM, demonstrating advanced skills and knowledge.

    · Served as a Secondment Trainer, delivering training to new hire trainees with 95% of success rate.

    · Generated $500K in sales for underperforming vendor.

    · On-boarded vendors with $1M in revenue.

Timeline

Vendor Relationship Manger

Ergode IT Services Pvt. Ltd
05.2023 - 01.2024

Manager - Vendor Development

Whole9yards USA LLC
06.2021 - 01.2023

Vendor Manager

Zephyr
07.2017 - 09.2020

Vendor Relationship Manger (Buyer)

Vir-ventures Inc
02.2016 - 07.2017

Application Support Engineer

Prime Focus Technologies Pvt. Ltd
08.2015 - 02.2016

Customer Relationship Manager

Tech Mahindra Business Solution
11.2010 - 08.2015

Bachelor of Commerce - Business Administration And Management

SHRIDHAR UNIVERSITY
06.2010 - 07.2013

Senior Technical Support Associate

IBM Daksh Business Process Pvt. Ltd
12.2006 - 06.2009
Sandeel SelvarajKey Account Management, Customer Relationship Management, Vendor Relationship Manager