With nearly 17 years of diverse experience, excelled in roles such as Procurement Manager, Vendor Relationship Manager, Customer Relationship Advisor, and Client Relationship Manager. Demonstrated full ownership of the solution lifecycle, leading lead generation, conversion, and closure while upholding organizational standards. Adopted a customer-centric approach fostering enduring client relationships and driving long-term retention. Recognized as a Strategy Architect, effectively implemented initiatives to seize opportunities and drive growth. Proficient in strategic planning and budget management, developed innovative strategies outshining competitors. Skilled in new business development and deal closure, consistently boosting company profitability and revenue. Proven track record in customer complaint resolution and adherence to service level agreements. Strong communication and analytical skills contribute to sustained growth. Experienced in customer service and sales, excels in building relationships and meeting customer needs effectively. Successfully provided comprehensive solutions to meet customer needs. Hardworking with a positive attitude when addressing questions and serving customers.
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undefined· Consistently recognized for excellence over 3 consecutive months.
· Certified Member of the Cutting-Edge Program conducted by CCM, demonstrating advanced skills and knowledge.
· Served as a Secondment Trainer, delivering training to new hire trainees with 95% of success rate.
· Generated $500K in sales for underperforming vendor.
· On-boarded vendors with $1M in revenue.