Summary

Overview

Work History

Education

Skills

Disclaimer

Accomplishments

Affiliations

Certification

Timeline

Sandeep A. Jadhav

Pune

Summary

Resourceful Assistant Manager - Operations with specialized skills in team leadership, process optimization, and inventory management. Known for high productivity and efficient task completion. Excel in critical thinking, problem-solving, and communication, ensuring smooth operational flow and effective team collaboration.

Overview

years of professional experience

Certification

Work History

<ul> <li>Currently, I lead a team of 10 agents handling customer queries for Dell North America.</li> </ul>

CNXC Pvt Ltd

Pune

08.2024 - Current

Currently, I lead a team of 10 agents handling customer queries for Dell North America.

<ul> <li>Boosted overall performance through audit-driven process improvements</li> <li>Recognized with GEM Award for excellent quality evaluation</li> <li>Received Spirit of Pune Award for exceptional quality</li> </ul>

CNXC Pvt Ltd

Pune

11.2019 - 07.2024

Boosted overall performance through audit-driven process improvements
Recognized with GEM Award for excellent quality evaluation
Received Spirit of Pune Award for exceptional quality

<ul> <li>Addressed technical issues promptly</li> <li>Resolved client inquiries using chat-based solutions</li> </ul>

CNXC Pvt Ltd

Pune

03.2018 - 11.2019

Addressed technical issues promptly
Resolved client inquiries using chat-based solutions

<ul><li>Managed inbound calls for customer retention and contract renewals</li><li>Worked on specific pilot projects involving cross-selling and customer engagement</li></ul>

Tech Mahindra Business Services Ltd

Pune

07.2016 - 10.2017

Managed inbound calls for customer retention and contract renewals
Worked on specific pilot projects involving cross-selling and customer engagement

<ul><li>Focused on account receivables, assisting clients with software support services across Europe and the Middle East.</li></ul>

2020 Technologies Pvt Ltd

Pune

06.2015 - 06.2016

Focused on account receivables, assisting clients with software support services across Europe and the Middle East.

<ul><li>Handled accounts receivable for various clients, specializing in health management systems and ambulance service claims</li><li>Achieved a 95% target accuracy with minimal quality errors</li></ul>

BancTec India TPS Ltd

Pune

06.2011 - 06.2015

Handled accounts receivable for various clients, specializing in health management systems and ambulance service claims
Achieved a 95% target accuracy with minimal quality errors

<ul><li>Participated in voice and accent training and worked on the Cisco process for order management.</li></ul>

Infosys India Pvt Ltd

11.2007 - 02.2008

Participated in voice and accent training and worked on the Cisco process for order management.

Education

High Secondary Education - Arts Stream

Kundal

05.2004

Bachelor of Arts - English

Kundal

Vita

Skills

Onboarding New Staff
Operational Efficiency
Process Improvement

Onboarding New Staff
Operational Efficiency
Process Improvement

Disclaimer

I hereby declare that the information provided is true and correct to the best of my knowledge.

Accomplishments

Awarded the GEM Award for best quality evaluator at CNXC.
Recognized with the Spirit of Pune award for implementing best quality practices.
Developed a contact list that increased account penetration by 20%.
Achieved zero violations of the Fair Debt Collection Practices Act during tenure at BancTec.

Affiliations

Active participation in CSR activities

Certification

Completed evolve training for quality evaluation

Timeline

<ul> <li>Currently, I lead a team of 10 agents handling customer queries for Dell North America.</li> </ul>

CNXC Pvt Ltd

08.2024 - Current

<ul> <li>Boosted overall performance through audit-driven process improvements</li> <li>Recognized with GEM Award for excellent quality evaluation</li> <li>Received Spirit of Pune Award for exceptional quality</li> </ul>

CNXC Pvt Ltd

11.2019 - 07.2024

<ul> <li>Addressed technical issues promptly</li> <li>Resolved client inquiries using chat-based solutions</li> </ul>

CNXC Pvt Ltd

03.2018 - 11.2019

<ul><li>Managed inbound calls for customer retention and contract renewals</li><li>Worked on specific pilot projects involving cross-selling and customer engagement</li></ul>

Tech Mahindra Business Services Ltd

07.2016 - 10.2017

<ul><li>Focused on account receivables, assisting clients with software support services across Europe and the Middle East.</li></ul>

2020 Technologies Pvt Ltd

06.2015 - 06.2016

<ul><li>Handled accounts receivable for various clients, specializing in health management systems and ambulance service claims</li><li>Achieved a 95% target accuracy with minimal quality errors</li></ul>

BancTec India TPS Ltd

06.2011 - 06.2015

<ul><li>Participated in voice and accent training and worked on the Cisco process for order management.</li></ul>

Infosys India Pvt Ltd

11.2007 - 02.2008

High Secondary Education - Arts Stream

Kundal

Bachelor of Arts - English

Kundal

Vita

Sandeep A. Jadhav

Summary

Overview

Work History

<ul> <li>Currently, I lead a team of 10 agents handling customer queries for Dell North America.</li> </ul>

<ul> <li>Boosted overall performance through audit-driven process improvements</li> <li>Recognized with GEM Award for excellent quality evaluation</li> <li>Received Spirit of Pune Award for exceptional quality</li> </ul>

<ul> <li>Addressed technical issues promptly</li> <li>Resolved client inquiries using chat-based solutions</li> </ul>

<ul><li>Managed inbound calls for customer retention and contract renewals</li><li>Worked on specific pilot projects involving cross-selling and customer engagement</li></ul>

<ul><li>Focused on account receivables, assisting clients with software support services across Europe and the Middle East.</li></ul>

<ul><li>Handled accounts receivable for various clients, specializing in health management systems and ambulance service claims</li><li>Achieved a 95% target accuracy with minimal quality errors</li></ul>

<ul><li>Participated in voice and accent training and worked on the Cisco process for order management.</li></ul>

Education

High Secondary Education - Arts Stream

Bachelor of Arts - English

Skills

Disclaimer

Accomplishments

Affiliations

Certification

Timeline

<ul> <li>Currently, I lead a team of 10 agents handling customer queries for Dell North America.</li> </ul>

<ul> <li>Boosted overall performance through audit-driven process improvements</li> <li>Recognized with GEM Award for excellent quality evaluation</li> <li>Received Spirit of Pune Award for exceptional quality</li> </ul>

<ul> <li>Addressed technical issues promptly</li> <li>Resolved client inquiries using chat-based solutions</li> </ul>

<ul><li>Managed inbound calls for customer retention and contract renewals</li><li>Worked on specific pilot projects involving cross-selling and customer engagement</li></ul>

<ul><li>Focused on account receivables, assisting clients with software support services across Europe and the Middle East.</li></ul>

<ul><li>Handled accounts receivable for various clients, specializing in health management systems and ambulance service claims</li><li>Achieved a 95% target accuracy with minimal quality errors</li></ul>

<ul><li>Participated in voice and accent training and worked on the Cisco process for order management.</li></ul>

High Secondary Education - Arts Stream

Bachelor of Arts - English

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