Sandeep A K
Technical Specialist
Kochi,KL
Summary
Enthusiastic and self-motivated Technical Specialist with excellent team development skills. Results-oriented professional, driven to achieve, success in handling difficult and complex projects. Open-minded and Adept problem solver, using creativity and perception to devise innovative and yet practical solutions. Calm, consistent and professional. Over 16+ years of hands-on experience with a strong background in IT industry. Worked on DevOps development on Windows and Linux by managing the end-to-end operations.
Overview
18
18
years of professional experience
4
4
Certifications
Work History
Senior System Engineer
Innovatix Technology Partners
02.2016 - Current
- Diagnose and prioritize multiple concurrent technical issues, creating and executing remediation plans with a focus on minimizing downtime and ensuring business continuity.
- Collaborate effectively with remote teams and leverage high-level guidance to accomplish tasks with precision and autonomy.
- Created highly available and scalable infrastructure in AWS cloud by using various AWS services like EC2, VPC, Security Groups, Network Access Controls, Elastic Load Balancers, Cloud Watch, Cloud Formation Templates and Auto scaling.
- Deployed application which is containerized using Docker onto a cluster which is managed by Amazon Elastic Container Service (ECS), worked on Task definitions and managed Containers in Elastic Container registry (ECR)
- Made use of Amazon Inspector for vulnerability scanning of Container Images.
- Experienced in AWS IAM, Policies and Roles.
- Knowledge of AWS Gov Cloud.
- Provisioning Servers in Microsoft Azure cloud, Security and network configurations – VNet, NSG’s
- Architected and implemented GitOps-driven CI/CD pipelines using Azure DevOps and ArgoCD to automate 95% of deployment processes.
- Integrated automated security scanning (SAST/DAST) into CI/CD pipelines, which identified and remediated 204 critical vulnerabilities pre-deployment.
- Migrated from GitHub repository to an Azure GIT private repo as per project requirements.
- Experience managing Microsoft Entra ID (Formerly Azure AD)
- Experience with Microsoft Graph and Application registrations.
- Basic Knowledge of Google Cloud platform (GCP)
- Implemented Microsoft Intune (MDM) for the entire organization
- Enforce and implement standards that align with stringent security and compliance requirements – CIS Benchmarking
- Administers Microsoft Windows-based systems, including performance-tuning, advanced monitoring, disaster recovery services, patch, and update management.
- Creates and manages virtual servers’ platforms such as Hyper-V, VM Ware.
- Responsible for managing Cyber security internally – Used EDR tools such as SonicWall Capture client powered by Sentinel One, carried out vulnerability assessment by using Intruder.io.
- Continue knowledge development of relevant technologies and software as appropriate
- Process Development and Documentation.
Senior IT Analyst
NGA Human Resources, an Alight company
08.2012 - 12.2015
- Pilot batch to establish Offshore IT support for NGA group of companies including NGA Human Resources, Northgate Public Services & Northgate Information Solutions Limited.
- Global Infrastructure support for NGA Enterprise
- Microsoft Exchange 2010 / 2003 Administration
- Helped applying best practices in incident management esp. centralizing the support function.
- Managing corporate VoIP telephony systems implemented on AVAYA, Cisco and Mitel
- Participating in discussions with other support functions for warm handover procedures Service requests Processing : File server access requests, Maintaining & house keeping Active directory objects, Mailbox migrations on pre-defined schedules.
- Building a strong Knowledge base by developing Standard Operating procedures (SOP’s). Pro-active prioritization/categorization of Incidents/Changes as well as being a part of all Major Incidents.
- Pro-active ticket management using WiKi Service-Now Service Management suite.
- Participating in discussions/meetings pertaining to process quality as well as being a key player on Six sigma projects aimed at Incident Management.
- Warm handovers between application owners / Service functions to have a service performed.
- Acted as an escalation engineer for Tier1 helpdesk team of 30 members.
Senior Support Engineer
Wipro Limited
01.2010 - 07.2012
- Tier2 Global Infrastructure Support for Wipro Technologies.
- Acted as a SPOC for company standardized rollouts. Microsoft Lync, Office communicator, SCCM suite, Various Encryption suites, Antivirus packages to name a few.
- Being a part of Major incidents, Ownership of incidents & changes & Ensuring warm handovers between the support functions.
- Providing expertise troubleshooting and assistance for mail clients like Microsoft outlook, Cisco VPN solutions and McAfee Encryption products.
- Leverage knowledge of team members to speed up problem resolution by maintaining a knowledge base.
- Providing end to end handheld support for ActiveSync, iOS, Android & Blackberry devices.
- Processing BYOD requests and enforcing policies using Zenprise MDM Processing Direct Access configuration requests.
- Training & supporting users on Office 365 cloud infrastructure.
- Established, monitored, and maintained a backup plan for Autonomy connected backup v 8.6 as a part of Dedicated Support.
System Administrator
Maxtech software
04.2008 - 12.2009
- Single point of contact for all Internal IT infrastructure Support.
- Provide front line support for operational issues.
- Tier1/Tier2 support for Internal IT Infrastructure.
- Configuring Windows (various flavors), Linux (Redhat) to use with a product development platform.
- Installation & Configuration of Microsoft Visual Studio suite, SQL Database & WebServer IIS.
- Administered Plesk control panel in order to manage remote databases & web based backups (Microsoft & Linux hosting).
- Providing remote assistance for customers in training them how to use products & services of the company.
- Acting as a Business Analyst in getting the requirements & feedback from customers & working with the Development/tesing team inside the organization to contribute better QoS.
Education
B. Tech - Computer Science
Kannur University
01.2007
Skills
Cybersecurity
Certification
Microsoft Certified Solutions Associate (MCSA) - Microsoft 8958768
Timeline
Senior System Engineer
Innovatix Technology Partners
02.2016 - Current
Senior IT Analyst
NGA Human Resources, an Alight company
08.2012 - 12.2015
Senior Support Engineer
Wipro Limited
01.2010 - 07.2012
System Administrator
Maxtech software
04.2008 - 12.2009
B. Tech - Computer Science
Kannur University