Sandeep Arora

• Positioning Dell’s IT solutions to Consumer and Small business customers based in Australia and New Zealand, understanding their computing needs and requirements, and assisting them with the technical sales of various products, namely laptops, desktops, peripherals, and software.
• Conducted outbound sales calls to prospective clients, promoting warranty plans for laptops and desktops.
• Maintained accurate and up-to-date customer records using the Salesforce tool, ensuring efficient follow-up and nurturing of leads.
• Fostered positive customer relationships, addressed post-sales inquiries and concerns, and worked towards customer satisfaction and retention.
• Compiled comprehensive sales data for the team.
• Coached, developed and motivated team to achieve revenue goals.
• Resolved customer disputes or complaints in a timely manner.
• Tracked key performance metrics such as lead generation, conversion rates, and average order size.
• Communicated with repeat customers to build long-term relationships.
• Collaborated with marketing department on promotional campaigns for new products or services.

• Positioning Dell’s IT solutions to Consumer and Small business customers based in Australia and New Zealand, understanding their computing needs and requirements, and assisting them with the technical sales of various products, namely laptops, desktops, peripherals, and software.
• Conducted outbound sales calls to prospective clients, promoting warranty plans for laptops and desktops.
• Maintained accurate and up-to-date customer records using the Salesforce tool, ensuring efficient follow-up and nurturing of leads.
• Fostered positive customer relationships, addressed post-sales inquiries and concerns, and worked towards customer satisfaction and retention.

• Engage with customers and partners based in the North American region to position Dell’s wide range of solutions, including servers, networking devices, and SaaS products.
• Conducted outbound sales calls to prospective clients, promoting warranty plans for laptops and desktops.
• Maintained accurate and up-to-date customer records using the Salesforce tool, ensuring efficient follow-up and nurturing of leads.
• Fostered positive customer relationships, addressed post-sales inquiries and concerns, and worked towards customer satisfaction and retention.

Managed operational queues with Avaya CMS software.

Maintained smooth workflow by managing break times.

Coordinated employee scheduling efficiently.

Directed all activities on the floor.

Directed management of audio equipment supplies.

Delivered real-time and day-end reports within designated shift hours.