Novels
SANDEEP ASWAL
Store Manager
Gurgaon,HR
Summary
Store Manager focused on maximizing productivity and increasing customer base. Believes exceptional customer service is essential to retail success. Professional Highlights: Over 9Years’ Successful experience in Retail Operations. Highly Skilled in Planning, Coordinating, Guest Handling, Inventory Management, Team handling, Report analysis, Microsoft Office. Strong leadership ; Trains, Supervises, Coaches Team members on smooth operation. Hands on experience in managing daily systems use, cost control and overall productivity.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Sr.Store Manager
Zigly
08.2024 - Current
- Supervised employees for exceptional store operations, customer retention and positive brand experiences.
- Guided daily activities, overseeing accounts receivable, inventory reporting and bank deposits.
- Maintained quality through training and coaching during daily activities.
- Promoted business strategy by implementing improvements based on guest feedback.
- Identified and recommended areas for improvement in processes with targeted solutions.
- Planned and assigned workload by delegating tasks and directing team members.
- Collaborated with management to reduce waste and expenses, while optimizing profitability responsibly.
- Reduced inventory shrinkage by implementing loss prevention measures, conducting regular audits, and holding staff accountable for discrepancies.
Store Manager
Heads Up For Tails
09.2020 - 07.2024
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Rotated merchandise and displays to feature new products and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Managed inventory control, cash control and store opening and closing procedures.
Store Manager
Costa coffee
04.2017 - 08.2020
- Profound ability to anticipate guests’ needs and respondappropriately.
- Responsibilities:.
- Perform all necessary tasks to service food & beverage according to the standard of theBrand.
- Consistently monitor quality of food & beverage beingserved.
- Practice good customer relations and attend to customer complaints / queriessatisfactorily.
- Responsible for maintaining hygiene and cleanliness in the outlet and upkeep of allequipment.
- Responsible for all service preparations before, during and after theservice.
- Ensure minimum wastage, breakage andspoilage.
- Actively use up selling techniques to exceed guest expectations and increaserevenue.
- Responsible for the training, coordination and details that result in a smooth guestservice.
- Maintains accurate and complete knowledge of all products , services, facilities, equipment, procedures and policies, standards, promotional activities, business requirements,etc.
- Support the Area Manager to implement impeccable quality experience throughout the restaurant Responds to guest needs promptly andefficiently.
- Maintains accurate cash floats at all times whilst ensuring efficientbilling.
- Attends pre-service briefings for daily updates.
- Maintains the shift Log and closing procedurechecklist.
floor manager
Dunkin Donuts
06.2015 - 04.2017
- In one of the best and biggest store in india, where my key responsibilities were to handle a shift with 8 team member and run smooth operation by giving complete support to my assistant manager and store manager.
- Industrial Training.
Education
B.SC HHA - Hotel Management
IHM MEERUT
MEERUT 03.2012 - 05.2015
Skills
- Order management
Customer Response
Product and service sales
Relationship building and management
Merchandising
Database Management
Customer Relations
Team Building
POS systems
Staff training and development
Personnel development
Maximizing profitability
Interests
Netflix
Cooking
Music
Timeline
Sr.Store Manager
Zigly
08.2024 - Current
Store Manager
Heads Up For Tails
09.2020 - 07.2024
Store Manager
Costa coffee
04.2017 - 08.2020
floor manager
Dunkin Donuts
06.2015 - 04.2017
B.SC HHA - Hotel Management
IHM MEERUT
03.2012 - 05.2015
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