SANDEEP BAJPAI
Lucknow
Summary
My expertise in collection strategies and exceptional communication skills have consistently driven positive outcomes, showcasing my ability to resolve complex issues and improve financial processes. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Credit Supervisor
TODAY HOTELS PRIVATE LIMITED(CROWN PLAZA OKHLA HOTEL-IHG GROUP OF HOTELS)
09.2024 - Current
- Researched discrepancies in customer payments, invoices, and accounting records.
- Resolved issues related to billing errors or disputes with customers in a timely manner.
- Implemented effective billing procedures, reducing errors and improving customer satisfaction.
- Provided support during month-end closing process by preparing journal entries as needed.
- Daily credit card reconciliation with batch settlements.
- Payments posting, daily bills checking, offline, and online bookings.
- Making of pro forma invoice.
Guest Service Supervisor(Finance)
PIEM Hotels Limited
Lucknow
12.2023 - 06.2024
- Oversaw front desk operations, ensuring accuracy in reservations, billing procedures, and information updates.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Daily, check bills for discrepancies.
- Credit card reconciliation with batch settlement.
- Bills forwarding.
- Overdue payments follow-ups.
- Payment posting in the system.
- Check the commission, and verify the payment.
- Refunds process.
Junior Accounts Executive
Hotel Clarks Avadh-A unit of UP Hotels Limited
Lucknow
01.2013 - 12.2023
- Assisted senior account executives with daily tasks, streamlining processes, and improving overall team efficiency.
- Identified opportunities for upselling services to existing clients, resulting in additional revenue generation.
- Developed strong relationships with clients, leading to increased trust and repeat business.
- Increased client satisfaction by providing exceptional customer service and addressing their needs promptly.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Conducted regular team meetings, fostering a positive work environment, and open communication among staff members.
- Provided backup support for other departments when necessary, which resulted in seamless guest experiences across all areas of the hotel.
- Debtors follow-ups.
- Check daily bills, and post them in the proper accounts.
- Verify the commission and process for the payment.
- Verify the refund process.
- TDS/TCS posting in the ledger.
- Involved in aging, meeting with the sales team monthly.
- Check daily credit card batch settlements.
- Bills forwarding.
Education
B.Com - Commerce
Skills
- Communication
- Teamwork
- Leadership
- Problem solving
- Sales support
- Customer relations
- Credit control
- Collection strategies
- Software knows: IDS, OPERA, and PROLOFIC
Hobbies and Interests
- Playing and watching cricket
- Traveling
- Singing,listening good music
- Watching good movies
Languages
- English
- Hindi
Personal Information
Date of Birth: 06/07/89
Timeline
Credit Supervisor
TODAY HOTELS PRIVATE LIMITED(CROWN PLAZA OKHLA HOTEL-IHG GROUP OF HOTELS)
09.2024 - Current
Guest Service Supervisor(Finance)
PIEM Hotels Limited
12.2023 - 06.2024
Junior Accounts Executive
Hotel Clarks Avadh-A unit of UP Hotels Limited
01.2013 - 12.2023
B.Com - Commerce
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