Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sandeep Bharadwaz

Operations Manager II, Abuse prevention- Amazon
Hyd

Summary

Dynamic Operations Manager with a proven track record at Amazon, excelling in operational efficiency management and effective problem resolution. Spearheaded initiatives that enhanced customer satisfaction and optimized workflows, while leading high-performing teams. Skilled in data-driven decision making and employee performance evaluation, consistently achieving service excellence and operational goals.

Overview

10
10
years of professional experience
3
3
Languages

Work History

Operations Manager II, Abuse Prevention

Amazon
05.2024 - Current
  • Oversaw daily operations, ensuring adherence to safety regulations and operational standards.
  • Developed and implemented efficient workflow processes that optimized resource allocation and reduced operational delays.
  • Trained new staff on company policies, procedures, and safety protocols to ensure compliance and enhance team performance.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.

Customer Service Group Manager

Amazon
12.2021 - 05.2024
  • Managed daily operations of customer service team, ensuring timely resolution of customer inquiries and issues.
  • Implemented quality assurance protocols to monitor interactions, leading to improved customer satisfaction ratings.
  • Led regular team meetings to discuss performance metrics, identify areas for improvement, and share best practices among staff.
  • Analyzed customer feedback data to identify trends and recommend actionable strategies for enhancing service delivery.

Customer Service Team Manager

Amazon
04.2017 - 12.2021
  • Facilitated weekly team meetings to review performance metrics, share best practices, and align on goals for enhanced customer experiences.
  • Collaborated with cross-functional teams to streamline communication processes, ensuring timely updates on product availability and service changes.
  • Organized regular team meetings for open discussions about challenges faced in the workplace, fostering a collaborative atmosphere focused on continuous improvement strategies.
  • Implemented quality assurance measures, ensuring consistent levels of excellence in service delivery.

Customer Service Team Lead

Amazon
11.2015 - 04.2017
  • Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
  • Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
  • Managed high-performing customer service team, consistently exceeding company performance benchmarks.

Education

Bachelor of Science - Electronics And Communications Engineering

JNTU
Hyderabad, India
04.2001 -

Skills

    Operational efficiency management

    Effective problem resolution

    Service excellence

    Operational performance tracking

    Data-driven decision making

    Process optimization

    KPI monitoring and reporting

    Strategic implementation

    Employee performance evaluation

Timeline

Operations Manager II, Abuse Prevention

Amazon
05.2024 - Current

Customer Service Group Manager

Amazon
12.2021 - 05.2024

Customer Service Team Manager

Amazon
04.2017 - 12.2021

Customer Service Team Lead

Amazon
11.2015 - 04.2017

Bachelor of Science - Electronics And Communications Engineering

JNTU
04.2001 -

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Sandeep BharadwazOperations Manager II, Abuse prevention- Amazon