Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Awards
Certification
Hobbies
Languages
Timeline
Generic
Sandeep Bharati Gupta

Sandeep Bharati Gupta

Delhi

Summary

Results-driven professional with over 20 years of experience in automation solutions, revenue assurance, and customer service. Highly skilled in leading end-to-end projects and developing innovative tools that enhance organizational efficiency. Recognized for exceptional leadership and problem-solving abilities, consistently delivering impactful solutions in dynamic environments. Specializes in operational strategy, team leadership, and conflict resolution to drive productivity and achieve strategic objectives.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Insights Manager

BT Group
12.2023 - Current
  • Successfully transitioned the critical GDO tool to GCP, delivering a cost-effective, automated Python-GCP solution that reduced risks, improved efficiency, and enhanced customer satisfaction for the Finance team
  • Recognized for supporting leadership in candidate assessments for strategic roles in the Consumer division
  • Spearheaded the development and delivery of the GBS BI Learning & Development App, fostering personal growth, professional advancement, and a culture of continuous improvement

Manager RPA

COLT Technology India Services Private Ltd
04.2022 - 12.2023
  • Delivered 20+ RPAs using Selenium, Pandas, and SQL, automating critical business processes and enhancing efficiency
  • Streamlined document handling with advanced OCR and image processing capabilities
  • Contributed €1.1M in annual revenue improvement by optimizing voice margin strategies

Consultant

COLT Technology India Services Private Ltd
05.2018 - 04.2022
  • Automated ticket classification using AI-driven Transformers, significantly improving service response times
  • Enhanced NPS scores through the automation of manual processes, driving customer satisfaction
  • Collaborated with cross-functional teams to design solutions that elevated operational performance metrics

Senior Team Leader

COLT Technology India Services Private Ltd
01.2013 - 04.2018
  • Designed and implemented training for Oracle Siebel CRM, increasing operational efficiency and user adoption
  • Developed audit and control checks, improving service quality and mitigating revenue leakage risks

Education

MCM - Computers

Barkatullah Vishwavidyalaya
01.2002

Bachelor in Commerce - Financial Accounting

Government Hamidiya Arts & Commerce Degree College
Bhopal, India
06-2000

Skills

  • Team Empowerment and Leadership
  • Process Automation and Optimization
  • Data Wrangling and Analysis
  • Revenue Assurance
  • Customer Engagement and Service
  • Training Program Design
  • Data-Driven Insights
  • Cross-functional collaboration
  • Adaptability and flexibility
  • Problem resolution
  • Talent Acquisition
  • Performance reviewing
  • Technical proficiency
  • Complex problem-solving
  • Multitasking Abilities

Accomplishments

  • Led the development of a Python-GCP-based finance tool that streamlined processes and saved costs.
  • Contributed to €1.1M in annual revenue growth and improved operational efficiency.
  • Pioneered the GBS BI Learning & Development App, fostering a culture of continuous learning.

Awards

Management Award

Certification

  • Mastering Executive-Level Data Analytics
  • Learning Data Visualization
  • Data Visualization for Data Analysis and Analytics
  • Get Ready for Generative AI
  • Strategic Planning Foundations
  • Power Apps: Building Data-Driven Apps
  • Advanced BigQuery
  • AWS Certified Cloud Practitioner (CLF-C02) Cert Prep: 1
  • Inclusive Leadership
  • ITIL V3 Foundation Examination
  • PRINCE2 Foundation Examination

Hobbies

  • Problem Solving and Puzzles – Enjoy solving complex problems, whether through logic puzzles, strategy games, or algorithm challenges.
  • Continuous Learning – I actively pursue new certifications, courses, and books related to data analytics, Python programming, and cloud technologies.
  • Mentorship and Coaching – I find satisfaction in mentoring peers and colleagues, helping them grow in their professional careers and develop new skills.
  • Travel and Cultural Exploration – I enjoy visiting new countries and immersing myself in diverse cultures, which broadens my perspective and creativity.
  • Fitness and Wellness – I maintain a regular fitness routine to keep a healthy work-life balance, which helps me stay focused and energized.

Languages

Hindi
Advanced (C1)
English
Advanced (C1)
French
Elementary (A2)

Timeline

Insights Manager

BT Group
12.2023 - Current

Manager RPA

COLT Technology India Services Private Ltd
04.2022 - 12.2023

Consultant

COLT Technology India Services Private Ltd
05.2018 - 04.2022

Senior Team Leader

COLT Technology India Services Private Ltd
01.2013 - 04.2018

MCM - Computers

Barkatullah Vishwavidyalaya

Bachelor in Commerce - Financial Accounting

Government Hamidiya Arts & Commerce Degree College
Sandeep Bharati Gupta