Hi, I’m
Sandeep Bhardwaj
Senior IT Support
New Delhi ,New Delhi
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
years of professional experience
Work History
Agreeya Solutions Noida
Senior Technical Support Engineer
08.2021 - 02.2022
Job overview
- Served as primary point of contact for support relating to owned solutions and products.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Contributed to whitepapers, blogs and videos for marketing, sales and training.
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
- Delivered Tier-3 support and SME input to internal and external customers.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Designed tailored engineering solutions for customers based upon key requirements.
- Traveled with sales engineers on customer site visits to respond to specific technical questions.
- Performed root cause analysis of reported issues to enact corrections.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
- Gathered trend data from customer calls and interactions.
- Communicated with stakeholders to share critical technical information and deliver project updates.
NTT DATANoida
Technical Support Specialist
06.2020 - 04.2021
Job overview
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Monitored systems in operation and quickly troubleshot errors.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Recorded and maintained relevant notes for each client and work order.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Tracked computer equipment, peripherals and network servers via master documentation in Excel.
Hcl Noida
Help Desk Technician
01.2019 - 08.2019
Job overview
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Provided basic end-user troubleshooting and desktop support.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Echosoft Delhi
IT Help Desk Technician
05.2017 - 09.2018
Job overview
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices, and software to set up work stations for employees.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Documented support interactions for future reference.
- Walked individuals through basic troubleshooting tasks.
Dell International Services Gurgaon
Help Desk Support Specialist
05.2016 - 05.2017
Job overview
- Configured hardware and granted system permissions to new employees.
- Configured hardware, devices, and software to set up work stations for employees.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Logged activities in tracking system to maintain accurate, timely records.
- Maintained inventory of cell phones, laptops and peripheral equipment.
- Walked user through series of steps to determine problem and implement likely solution.
- Provided end-user system and equipment training.
- Responded to inquiries by phone, email and walk-up requests.
- Inspected components for full power potential before and after updates.
- Configured and tested new software and hardware.
- Generated reports to track performance and analyze trends.
- Installed, configured and maintained computer systems and network connections.
- Monitored system performance to identify potential issues.
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Worked with document imaging technologies and deployment software.
- Supervised daily configuration activities and business systems operations.
Education
IME Sahibabad UP
Bachelor Of Business Administration from Management Information Systems
CBSE Board Delhi
12th from Liberal Arts And General Studies
Skills
Read Technical Manualsundefined
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 47 staff members.
- Collaborated with team of 100 in the development of us bank.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Technical Support Engineer
Agreeya Solutions
08.2021 - 02.2022
Technical Support Specialist
NTT DATA
06.2020 - 04.2021
Help Desk Technician
Hcl
01.2019 - 08.2019
IT Help Desk Technician
Echosoft
05.2017 - 09.2018
Help Desk Support Specialist
Dell International Services
05.2016 - 05.2017
IME
Bachelor Of Business Administration from Management Information Systems
CBSE Board
12th from Liberal Arts And General Studies
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