SANDEEP BINDROO
Project Program Manager
Summary
MBA, BCA, ITIL, PRINCE2 Experienced Project Manager with a proven track record of 18+ years in leading and delivering complex IT infrastructure projects and programs for Banking , Retail , Oil & gas Healthcare & Small & Medium enterprises & Government clients. Specialized in managing end-to-end lifecycles of projects, including data center expansion, build, commissioning, and decommissioning. Expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies.
Overview
18
18
years of professional experience
3
3
Certifications
Work History
Transition & Transformation Project Manager
BT Group
Kolkata
08.2016 - Current
- Developed and initiated projects, managed costs, and monitored performance.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Managed projects from procurement to commission.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Negotiated and managed third-party contracts related to project deliverables.
- Prepared and submitted project invoices for review and approval.
- Developed and implemented strategic project plans to meet business objectives.
- Coordinated material procurement and required services for projects within budget requirements.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Maintained open communication by presenting regular updates on project status to customers.
- Analyzed project performance data to identify areas of improvement.
- Monitored project progress, identified risks and took corrective action as needed.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Reported regularly to managers on project budget, progress and technical problems.
- Facilitated workshops to collect project requirements and user feedback.
- Developed and implemented project plans and budgets to ensure successful execution.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
Global Project Manager
IBM
Kolkata
07.2015 - 08.2016
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Organized internal audits and led efforts to determine and remedy deficiencies.
- Developed project plans identifying key issues, approaches and performance metrics.
- Planned, designed, and scheduled phases for large projects.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Customer Project Manager
Hewlett Packard
Kolkata
01.2012 - 07.2015
- Spearheaded project planning and management efforts to improve infrastructure for Banking , Retail & Government Clients
- Oversaw bidding and proposal processes, negotiated contracts and established roadmaps with individual vendors.
- Controlled costs throughout projects to keep operations in line with budget plans.
- Analyzed project and financial data to assess trends and make proactive adjustments.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
- Designed, documented and executed system upgrades and patch management using update manager.
- Coordinated material procurement and required services for projects within budget requirements.
- Proposed and implemented system enhancements to improve performance and reliability of storage environment.
- Led and managed staff of 20-30 team members engaged in administering complex IT infrastructure.
- Organized internal audits and led efforts to determine and remedy deficiencies.
Project Rollout Manager
Amit Networks Pvt Ltd
Kolkata
03.2009 - 12.2011
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Led and managed staff of 43 team members engaged in administering complex IT infrastructure.
- Organized internal audits and led efforts to determine and remedy deficiencies.
Unit Sales Manager
ICICI LOMBARD
Chandigarh
03.2008 - 12.2008
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Territory Sales Manager
CIPLA
Jammu
06.2007 - 03.2008
- Targeted prospects in other territories through careful research of competitor products, services, and trends.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
Service Delivery Manager
RT Outsourcing Services Limited
Delhi
07.2002 - 04.2005
- Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Managed third-party contracts to drive delivery of required services.
- Met with business leaders to better understand IT issues that negatively impacted businesses.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
Education
MBA - Marketing And Management
GJUS&T
Hissar Haryana 05.2005 - 06.2007
Bachelor of Computer Applications - Computer Applications
MCRP University
Bhopal 04.1999 - 04.2002
Skills
End to End Project Management
Stakeholder Management
Vendor Management
ITIL, PMP, PRINCE2, AGILE, SCRUM, MPP
Transition & Transformation change Management
Data Canter Build & Expansion
CCaaS, IaaS, PaaS, SaaS, NaaS
Advanced problem solving
Project planning and development
Business process re-engineering
Contract Management
Budget administration
Change Control Processes
Cost Management
Summary
- Currently working on Take over Maintenance and Management of Existing Equipment ( 1500 Devices ) for Shell ( Oil & Gas Customer )
- Proficient in LAN, WAN, SD-WAN, Cisco Contact Center deployment & integration with finesse gadgets, Speech Analytics, and Workforce Management (WFM) solutions.
- Successfully managed high-stake projects for Mission Mode Initiatives of the Government of India, including CCTNS, R-APDRP, National Education Mission, and E-Courts. Collaborated closely with State Data Centers, National Informatics Centre (NIC), and senior government officials.
- Led and executed Data Centre expansion projects, ensuring seamless scaling of IT infrastructure while maintaining operational continuity.
- Expertly implemented Cisco Contact Center solutions with finesse gadgets, enhancing customer engagement and optimizing communication workflows for Banking and Healthcare clients
- Spearheaded the integration of Speech Analytics and Workforce Management tools, improving operational efficiency and resource allocation. Played a pivotal role in critical projects involving LAN and WAN deployments, enhancing network performance and connectivity.
- Merit of Executing Banking, Mission-Mode, E-governance Projects valuing US$250 million (total delivered value till date)
- Successfully Rolled out Meraki SD WAN for WBA across 3000 stores of UK , ROI & Isle of Man as Transition Manager
- Successfully led and delivered Programs/ Projects for global customers such as SKF, WBA, Diebold Nixdorf, BASF , Shell, 3M, Travis Perkins ,Coca Cola , Century link etc
- Major Projects delivered in Past (Outside BT) for Indian Clients
- Crime & criminal tracking network system (CCTNS),
- Restructured accelerated power development and reforms program (R-APDRP),
- The national mission on education through information and communication technology (NME-ICT)
- DC. DR refresh for one of the Indian PSU banks
- Allahabad bank network project valuing 70 crore.
- Proficiency in implementing effective utilization of PMP best practices for Project Management.
- Excellent communication and interpersonal skills with proven abilities in resolving complex issues.
- Skilled in managing teams to work in synchronization with the corporate set parameters & motivating them for achieving business and individual goals.
- An Effective communicator with strong Team management, Leadership, analytical and coordination skills
Accomplishments
- Increased company revenue by $ 103 K by identifying Scope creep
- Designed and launched automation initiative's for repeated activities within the Programs to save FTE cost & efficiency
- Achieved high levels of client satisfaction( NPS scrore ) by meeting or exceeding project expectations and providing excellent customer service
- Defined and tracked key performance indicators (KPIs) to measure project success, such as improved system uptime, reduced downtime, or increased network speed.
- Supervised , Led and motivated cross-functional teams, fostering a collaborative work environment that enhanced productivity and morale.
- Collaborated with cross functional teams in setting up Large Projects & Programs in complex environments
- Identified and implemented process improvements that streamlined project workflows, reducing inefficiencies and accelerating project delivery
- Achieved cost savings through efficient resource allocation, vendor negotiations, and process improvements, resulting in reduced project expenses.
Certification
Prince 2 Foundation
Timeline
Transition & Transformation Project Manager
BT Group
08.2016 - Current
Global Project Manager
IBM
07.2015 - 08.2016
Prince 2 Foundation
07-2015
Prince 2 Practitioner
07-2015
ITIL foundation
04-2013
Customer Project Manager
Hewlett Packard
01.2012 - 07.2015
Project Rollout Manager
Amit Networks Pvt Ltd
03.2009 - 12.2011
Unit Sales Manager
ICICI LOMBARD
03.2008 - 12.2008
Territory Sales Manager
CIPLA
06.2007 - 03.2008
MBA - Marketing And Management
GJUS&T
05.2005 - 06.2007
Service Delivery Manager
RT Outsourcing Services Limited
07.2002 - 04.2005
Bachelor of Computer Applications - Computer Applications
MCRP University
04.1999 - 04.2002