Summary
Overview
Work History
Education
Skills
Certification
Timeline
ResearchAssistant

Sandeep Bottla

Operations Manager
Hyderabad

Summary

As Operations Manager at AJR Info systems, I conceptualize, strategize, and manage IT development. Adding high exposure in the information technology vertical, I use my eclectic experience and Project management expertise by implementing ; Agile Methodologies, Scrum Frameworks and end-end operations at AJR Info systems.

Currently I lead AJR development teams working on innovative solutions to map Business Processes to IT processes, facilitating successful ERP implementations and end-to-end IT program expertise.

Overview

16
16
years of professional experience
2
2
Certifications

Work History

Operations Manager

AJR Info Systems Pvt Ltd
01.2021 - Current
  • Developed and executed strategic plans for technical infrastructure upgrades, resulting in enhanced operational efficiency.
  • Monitor, and analyze system performance and provide valid recommendations and suggestions to improve performance from an operational standpoint.
  • Optimized IT program efficiency by implementing Agile methodologies and streamlining project management processes.
  • Managed large-scale technology migrations, minimizing downtime during critical system transitions.
  • Oversee data backup and system security operations.
  • Develop, implement, and enforce best practice policies and procedures for the IT department.
  • Implemented scalable cloud-based solutions that improved flexibility and accessibility for end-users across the organization.
  • Collaborated with cross-functional teams to develop customized software applications for business needs.
  • Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
  • Managed implementation of new technological improvements resulting in increased efficiency.
  • Improved CSAT through operational processes.
  • Implemented Agile methodologies, improving project delivery timelines and team collaboration.
  • Conduct budget reviews and report cost plans.
  • Develop IT policies and practices

Product Owner

AJR Info Systems
06.2018 - 12.2021
  • Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
  • Proactively identified risks associated with project timelines or deliverables, implementing mitigation strategies when necessary.
  • Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
  • Facilitated change management initiatives, ensuring smooth transitions during organizational transformations.
  • Developed customized reports, summarizing and presenting data in visually appealing format.
  • Generated standard and custom reports to provide insights into business performance.
  • Created dashboards to monitor and track key performance indicators.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.

IT Project Manager

AJR Info Systems
12.2013 - 05.2018
  • Coordinated with stakeholders to gather requirements and provide updates on progress throughout projects'' lifecycles.
  • Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
  • Reduced software development timeframes by identifying bottlenecks and optimizing the development process.
  • Generated reports for IT project progress and performance.
  • Managed various IT projects to meet deadlines and customer requirements.
  • Developed and implemented strategic project plans to meet business objectives.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Planned, designed, and scheduled phases for large projects.
  • Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
  • Developed project management roadmap to define project objectives, timelines and milestones.

Software Engineer

Alindus Inc
04.2012 - 10.2013
  • Installation, Configuration & Upgrade of, Linux operating systems, Solaris, HP-UX
    and Oracle database.
  • Manage and config Red Hat Linux servers and Apache server configuration on LINUX
    server.
  • Created Korn,Bourne Shell scripts for installations and PERL scripting for editing and
    upgrading systems. Used ClearCase, ant and maven configuration management tools to
    version control.
  • Manage and Configure JUMP Start on Red Hat Linux serves and support server.
  • Day to day system administrators activities which includes performance monitoring &
    tuning, disk space issues, sendmail issues, Tools related issues, FTP, telnet & application
    oriented issues.
  • Installation, configuration, administration, and maintenance of Veritas Netbackup
    application .
  • Improved system performance by optimizing Linux server configurations and implementing efficient monitoring tools.
  • Managed use of various types of databases and configured, installed and upgraded new ones.
  • Wrote and maintained custom scripts to increase system efficiency and performance time.
  • Streamlined deployment processes for software updates, resulting in reduced downtime and increased productivity.
  • Created User, Groups. Wrote Shell script to do automatic addition and removal of users
    and groups.
  • Writing Shell scripts for system maintenance and automation of server.

IT Analyst

Siemens/BBC
09.2011 - 02.2012
  • Developed custom solutions for clients, tailoring technical specifications to meet unique needs.
  • Provided backup and assistance for administration of physical and virtual server infrastructure and storage area networks.
  • Installed system updates to address vulnerabilities and reduce security issues.
  • Assisted with updating technical support best practices for use by team.
  • Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
  • Collaborated with cross-functional teams to ensure seamless IT support during major company initiatives.
  • Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
  • Researched and identified solutions to technical problems.
  • Configured and tested new software and hardware.
  • Documented support interactions for future reference.

Technical Support Executive

Convergys UK
11.2009 - 06.2011
  • Troubleshooting TCP/IP, LAN/WAN Connections issues on Desktops, Laptops and Mac
  • Setting up the Email Accounts on Outlook express, MS 2003, 2007, Mac mail, windows mail etc.... (Using POP3 and IMAP)
  • Trouble shooting software and hardware related issues.
  • Administration of windows 2000 server based active directory user accounts, data structures (including shared drives) and file/directory security permissions.
  • Monitored system performance to identify potential issues.
  • Created user accounts and assigned permissions.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Installed and configured operating systems and applications.

Customer Service Executive

Thorpe Park London
09.2008 - 10.2009
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Trained staff on operating procedures and company services.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Delivered prompt service to prioritize customer needs.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

Education

Master of Science - Computer Networking

University of Sunderland
Sunderland UK
04.2001 -

Bachelor of Technology - Computer Science

CVR Collage of Engineering
Hyderabad, India
04.2001 -

Skills

Infrastructure Planning & Management

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Certification

[Certified Scrum Master], [Scrum Alliance]

Timeline

Operations Manager

AJR Info Systems Pvt Ltd
01.2021 - Current

[ICAgile Certified Professional Agile Coaching] ICP ACC

05-2020

[Certified Scrum Master], [Scrum Alliance]

09-2019

Product Owner

AJR Info Systems
06.2018 - 12.2021

IT Project Manager

AJR Info Systems
12.2013 - 05.2018

Software Engineer

Alindus Inc
04.2012 - 10.2013

IT Analyst

Siemens/BBC
09.2011 - 02.2012

Technical Support Executive

Convergys UK
11.2009 - 06.2011

Customer Service Executive

Thorpe Park London
09.2008 - 10.2009

Master of Science - Computer Networking

University of Sunderland
04.2001 -

Bachelor of Technology - Computer Science

CVR Collage of Engineering
04.2001 -

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Sandeep BottlaOperations Manager