Summary
Overview
Work History
Education
Skills
Projects
References
Timeline
Generic

SANDEEP BOYAPATI

Sandy Bay

Summary

Experienced IT Analyst with background in designing, implementing and monitoring effective IT systems. Strong skills in problem-solving, analytics, and team collaboration are highlighted. Notable impact includes streamlining processes and enhancing system performance for previous employers. Relying on depth of knowledge about IT infrastructure and excellent communication skills to drive business efficiency and productivity.

Overview

8
8
years of professional experience

Work History

IT Analyst Infrastructure

DXC technologies
Hobart
04.2024 - Current
  • Performing regular maintenance tasks, such as patching, backups, disk fragmentation, and virus scanning, to ensure the smooth operation of IT systems in Queensland Health and Queensland Rail.
  • Providing IT and network support across Queensland Health and Queensland Rail in the after-hours space, and troubleshooting hardware and software issues for 100+ users in a professional way.
  • Utilizing problem-solving skills to identify the root cause of system errors and devise appropriate solutions.
  • Developing extensive knowledge of operating systems, networks, and applications to resolve user inquiries in a high professional way.
  • Providing practical IT solutions in infrastructure services such as application development, ticketing system development.
  • Participating in infrastructure projects, enhancing skills through hands-on experience, and contributing to best practices in service delivery.
  • Supporting basic monitoring and routine troubleshooting of server and cybersecurity systems. Assisting in the development and maintenance of infrastructure documentation.
  • Developing high-level foundational technical skills and knowledge articles.
  • Excellent in communication skills, such as the demonstrated capacity to explain intricate and challenging technical matters to stakeholders and non-technical employees in a clear and concise manner, as well as the ability to draft and deliver formal documentation and recommendations of the highest caliber in a senior management setting.
  • Following established best practices and standards in infrastructure service delivery, we are implementing computer networks remotely.
  • Contributing the best of understanding, meeting the client-driven SLAs, CSAT, and service delivery targets.
  • Conducting a comprehensive security assessment of the company’s IT infrastructure, identifying, and remediating vulnerabilities that posed a risk to data integrity.
  • Developing and maintaining secure IT systems that include firewalls, encryption, and access control systems.

Engineering/IT Field Technician

AQ1 Systems
Glenorchy
09.2022 - 04.2024
  • Installed and configured electronic and IT equipment, enhancing operational readiness.
  • Troubleshot and repaired DC-to-DC converters and switches, ensuring compliance with industry standards.
  • Collaborated with R&D to identify software faults in LabVIEW, driving improvements in testing processes.
  • Streamlined IT operations by automating manual processes, resulting in a 50% reduction in IT costs.
  • Assisted users with IT-related issues, and provided technical support.
  • Implemented a backup and disaster recovery plan to ensure business continuity.
  • Monitored systems, identified issues, and resolved them in a timely manner.
  • Developed and maintained technical documentation for IT processes and procedures.

IT On Site Technician

Bell Bay Aluminium
Bellbay
08.2021 - 08.2022
  • Scheduled and conducted quality audit inspections, ensuring compliance with Nutreco's IT policy and strategy.
  • Diagnosed and resolved technical issues related to hardware, software, and network systems, enhancing operational efficiency.
  • Developed and reviewed technical documentation, improving knowledge sharing, and operational consistency across the team.
  • Responded promptly to emergency calls as needed to resolve urgent issues quickly.
  • Provided technical support to users on-site, deployed operating systems, and mine site applications.
  • Implemented security measures such as firewall configuration and virus protection software installation and updates.
  • Coordinated with vendors for repair services when needed.
  • Diagnosed hardware failures using diagnostic tools such as PC Doctor or Windows Event Viewer.
  • Configured routers, switches and wireless access points for LANs and WANs.
  • Assisted with server virtualization projects using VMware ESXi or Hyper-V technologies.

Electronic Technician

DEFINIUM TECHNOLOGIES
Launceston
06.2021 - 08.2021
  • Assisted in developing test procedures for evaluating performance characteristics of electronic products.
  • Developed maintenance plans for clients' electronic systems based upon their specific needs.
  • Collaborated with engineering teams during product development stages to provide feedback on design issues.
  • Participated in continuous improvement initiatives designed to increase efficiency within the department.
  • Evaluated existing networking systems to identify potential problems or areas of improvement.
  • Traced out wiring diagrams using schematics provided by manufacturers.
  • Documented detailed reports on repair work completed including all parts used, labor costs.
  • Developed training materials for personnel on the use of various types of electronics equipment.
  • Programmed microcontrollers for various applications in accordance with specifications provided by design engineers.

Systems(Electronics and Hardware) Engineer

Unobit Solutions Pvt.Ltd.
Bangalore
06.2017 - 06.2019
  • Worked from preexisting firmware requirements and detailed design specifications.
  • Developed real-time embedded C software to simulate real-time embedded systems on the x86 Windows platform by creating Dynamic Link Libraries (DLLs), and then porting the software to SUSE Linux 9.6 for the development of firmware in real-time embedded C.
  • Developed a proprietary wireless communication protocol to allow the AIM-2, Automobile Interface Module, to communicate with the FMU, FuelMaster Unit. I wrote driver and application code to communicate with engine ECUs via ISO 9141.
  • Developed drivers to communicate with one-wire serial number chips, RFID modules, and expansion cards.
  • Developed the VHDL code for the HC12's 68332 bus interface on the AIM-2 Radio Board expansion card.
  • Interfaced with suppliers to procure embedded hardware and software modules.
  • The system integration of the embedded controller into the vehicle platform was performed.
  • Coordinated with other departments, such as senior firmware developers, and provided an interface for the tools.
  • Performed the testing and maintenance of power electronic systems, including motor controllers. Produced requirements, analysis, test planning, and execution for the production department.

Education

Masters - information communication technology

University of Tasmania
01.2021

Bachelor of Electronics Communication Engineering -

Lovely Professional University
01.2017

Skills

  • Designing skills
  • Problem-solving abilities
  • Embedded programming
  • System testing
  • Hardware and software repair
  • Time Management Abilities
  • Hardware Testing
  • Simulations
  • Software and Hardware Implementation
  • Operating Systems
  • User Support
  • Network troubleshooting
  • Technical training
  • Client communication
  • Service delivery
  • Good Telephone Etiquette
  • Supervision and leadership
  • ITIL framework

Projects

1) Network design and configuration, designed a network consisting of PCs, routers, and servers, configured interfaces, routing between routers, DHCP server, web server, DNS server, and firewall setup using a visual simulation tool, Cisco Packet Tracer. My role was to assign IP addresses to devices, design and configure DHCP, and DNS server air pollution monitoring application.

2) Designed an application using CAD and Altium to track and monitor air pollution in Tasmania, to help the Tasmanian government control air pollution. Developed C coding to connect sensors and GPS to measure the air pollution content, such as CO and N2O, and created visualizations of the datasets using Power BI to identify the most affected areas. Implemented a prediction model using Python to find the model that predicts the smart traffic technique to prevent air pollution in the Laundry Management System.

3) Developed a laundry management system, a desktop application for my university, by applying Core Java, JDBC-ODBC, and Oracle database 10g concepts. My role was to design the database schema, design the GUI, and, as a team leader, collaborate with team members, assigning tasks to members Achieved a high distinction and appreciation from the Dean. An efficient data routing protocol is important in such networks for high network capacity and scalability. DTR divides a message data stream into segments and transmits the segments in a distributed manner. Furthermore, sending segments to a number of base stations will increase the throughput and make use of widespread base stations.

4) Analysis of two different transmission approaches for BPSK, analysis of two different transmission approaches for BPSKSKSK Designing a robot operator in MATLAB, designing a robot operator in MATLAB, application of PWM in controlling the speed of DC fans, application of PWM in controlling the speed of DC fans.

References

References available upon request.

Timeline

IT Analyst Infrastructure

DXC technologies
04.2024 - Current

Engineering/IT Field Technician

AQ1 Systems
09.2022 - 04.2024

IT On Site Technician

Bell Bay Aluminium
08.2021 - 08.2022

Electronic Technician

DEFINIUM TECHNOLOGIES
06.2021 - 08.2021

Systems(Electronics and Hardware) Engineer

Unobit Solutions Pvt.Ltd.
06.2017 - 06.2019

Masters - information communication technology

University of Tasmania

Bachelor of Electronics Communication Engineering -

Lovely Professional University

Similar Profiles

CREATE PROFILE
SANDEEP BOYAPATI