Sandeep Chawla

Dynamic Front Office Manager with extensive experience at Inder Residency Resort and Spa, excelling in guest relations and team leadership. Proven track record in enhancing front office operations and implementing quality assurance standards, ensuring exceptional service delivery and guest satisfaction. Proficient in hotel management systems and dedicated to fostering a collaborative team environment.

• Appreciation letter from the management of Devigarh by Lebua on behalf of Ms. Vasundhara Raje.
• Employee of the Month for July 2016 from the management of Ramada Udaipur Resort & Spa.
• Employee of the Month for April 2018 from the management of Park Plaza Zirakpur.
• Employee of the Month for October 2021 from the management of Ramee Royal Resort and Spa Udaipur.
• Best Guest Review Award of the Year for 2023-2024 from the management of Ramee Royal Resort and Spa Udaipur.
• Manager of the Year for 2023-2024 from the management of Ramee Royal Resort and Spa Udaipur.

• Trains, cross-trains, and retrains all front-office personnel
• Ensuring the front desk provides a professional and friendly service for guests
• Participates in the selection of front-office personnel
• Schedules the front office and reservation staff
• Supervises workload during shifts
• Evaluates the job performance of each front-office employee
• Maintains working relationships and communicates with all departments
• Maintains master key control
• Verifies that accurate room status information is maintained, and properly communicated
• Resolves guest problems quickly, efficiently, and courteously
• Updates group information, maintains, monitors, and prepares group requirements, relays information to appropriate personnel
• Reviews and completes the credit limit report
• Checks cashiers in and out, and verifies banks and deposits at the end of each shift
• Enforces all cash handling, check cashing, and credit policies
• Conducts regularly scheduled meetings of front-office personnel
• Prepares performance reports related to the front office
• Monitors high-balance guests and takes appropriate action
• Ensures the implementation of all hotel policies and house rules
• Ensures that employees are at all times attentive, friendly, helpful, and courteous to all guests, managers, and other employees
• Monitors all V.I.P.s, special guests, and requests
• Reviews front office log book and guest feedback forms on a daily basis

• Father's Name: Mr. Banshi lal Chawla
• Date of Birth: 03/12/94
• Nationality: Indian