Sandeep Chopra

Senior level assignments in Hotel Operations / Facility Management

Apercu
Acclimatized professional with 28 years of incisive experience in the Hotel Industry. Proficiency in devising and implementing optimum business strategies to enhance property infrastructure, quality standards across departments viz. F@B Service, F @B production , Housekeeping , Hotel operations etc. Adept at handling business continuity, budget management, strategy development, risk management and business critical & technical services. Significant expertise in Facility Management (Administration, Maintenance and Business Centre).
Experience and ability to work in a team of equals, Dedicated manager with a strong work ethic and ability to build, lasting client relationships, believe in being a self-starter to initiate any task or activity, Experienced in management, sales, budget development, staffing and cost control, Successful working with people from multiple cultures, Ability to remain calm in hectic circumstances, Ability to multi-task and a good listener.
The Core Competencies include:
⮲ Strategy Planning: Devising and implementing optimum strategies to ensure top line and bottom-line profitability with key emphasis to develop business through new accounts and service the existing clients. Devising and effectuating the Standard Operating Policies for the F@B Service ,housekeeping , F @B production , Administration and Maintenance Team & Employees.
⮲ Business Operations: Ensuring operational efficiency of the highest standards in various departments viz. Room Service, F@B Service, F @B production , F&B, Banquets, Front Office, Guest Operations through the best training and overseeing adherence to all the norms (Legal/ Industry/ Company Specific).
⮲ CRM: Ensuring high quality service to the clients for maximum customer experience and delight in all the satisfaction parameters (time, quality, food service, arranging meeting, conferences, shows, entertainment, etc).

⮲ Team Management: Conducting training programs, to enhance skills behavioral & products/systems related and educating all staff members. Handling recruitment, selection, performance review & appraisal. Providing direction to team, developing performance standards and motivating towards accomplishment of targets. Ensuring process oriented Man/Material movement in office area & conducting a daily brief for Duty Managers.

• HACCP & Food Protection Manager certification
• Rural / Metro Emergency Response Training Certificate
• Fire Service Training, Basic Fire Behaviour and Portable Fire Extinguishments Practices

• HOTEL CLARKS AMER, JAIPUR - Trainee
• HOTEL CLARKS AMER, JAIPUR - As asst. commi

Gardening , Watching TV,