Sandeep Deshmukh

• Handled team of 45 members which includes Executives, SME's, Quality and Training team

• Maintaining client relationship and catering to their business requirement by engaging in value add conversations

• Responsible to prepare weekly and monthly business reviews and present it to client leadership

• Taking end to end to ownership of process

• Responsible for transforming capability of teams through Hiring ,training, developing and coaching the team to release their potential and maximize performance
• Work closely with various support function teams like Quality, Training , Technology , MIS teams etc and ensure daily operations are carried out as per the set benchmarks
• Understanding and assessing the strengths of the team and designing an operating model that optimizes these strengths to deliver business objectives and goals
• Design, build and implement team strategy , aligned to the teams strengths within budgeted boundaries
• Maintain a strong sense of focus on results, driving tasks and projects to completion
• Approach problems and arguments by breaking them down systematically and objectively
• Come up with new ideas and original solutions to move things forward
• Take responsibility for influencing and motivating others to contribute to the goals and success of team and Organization.

• Work cooperatively with others to overcome conflict and build towards a common goal
• Promote other people’s learning and development to help them achieve their goals

• Handled the team of 12 members which includes sales managers, account managers and key account managers.
• Handled the client base in the cluster of 1000+ merchants which resulted in a positive impact in terms of revenue generation
• Cross selling products to existing clients and up-selling them to improve the relationships adding economic value for the organization
• Analyzing the market competitors, building strategies to develop the business of the clients
• Showing the merchant base different levers of growth to improve business through the platform
• Increased the client base for the organization by breaking exclusive deals with the competition, helping in improving the overall penetration of the platform
• Relationship management with the key merchants with regular meetings and thorough availability via virtual mode of communication helping in immediate resolutions for the issues being faced
• Received certificate of appreciation for outstanding performance and contribution in driving the key sales during Feb-April 2021

• Part of Zomato's pilot batch since its inception in Hyderabad
• POC for all the admin activities including asset management, pantry management, Payroll & Finance
• Responsible for tracking all Finance related activities like invoicing, purchase orders and petty cash management
• Worked as part of the campaign management team coordinating with teams across locations
• Responsible to track Sales revenue generated from upsell and cross - sells on a monthly base
• Handled a team of 8 members of which 5 from sales support and 3 from Admin and Finance team
• Experienced multi tasker and POC for cross team communications across cities
• Worked closely with Leadership during Project transition

• Worked as Customer Relationship Manager for Canvera Digital Technologies
• Role Involved - Order management, Order processing, customer management, billing and invoicing
• Coordinated with the sales team, design team & logistics team to get the product delivered on time
• Addressed issues of the merchants and escalated them to the concerned department
• Taking requests for all the reprint and redesign cases