Sandeep Devaraj

• Leading Cyber Security services by managing Enterprise GRC program, End point security, Application & Infra security, Risk Management & BCP program.
• Driving security strategy and implementing innovative security solutions.
• Defined and implemented advanced security controls, policies and procedures for IT and other relevant functions
• ISO 27001- ISMS Lead Auditor, Experience in Implementing and Auditing ISMS controls as per the ISO27001 standard requirements.
• Assisted the team with product POCs (Proof of concept) validating security solutions
• Physical security controls implementation for ODC.
• Collaborating with all Org functions ensuring on security compliance – Red Teaming, working with Third party for Forensics for security incident.
• ISMS compliance - Third party risk management.
• Vulnerability Management VAPT- Infra and application vulnerability management. Identification & remediation action.
• Security Incident Management (SIM Manager) – Proficient in NIST and MITRE & Attack Framework.
• Enterprise Risk Management – CRQ (FAIR Model).
• BCM manager.
• Enable engagements for CMMI SVC 2.0 and ISO 20000:2018, ISO 9001:2015, ISO 22301:2019 audits.
• Increase financial returns enhancing customer delight.
• Collaborated with and Project teams, Client partner to improve the CSAT / NPS rate.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Collaborated with clients to develop customized architectural solutions, meeting their unique needs and preferences.
• Collaborated with cross-functional teams to ensure project specifications were met within budget constraints.

• Determined areas for improvement and implemented processes to alleviate problems.
• Boosted success of client's organization by improving performance, motivation, job satisfaction, hiring practices, training programs and service management systems.
• Developed and implemented ITSM, SIAM, ISO 27001:2018, ISO 20000:2018 Program, Agile delivery model policies, procedures, training and development for multiple customer, appropriate use and disaster recovery.
• Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
• Identified key areas in need of improvement and implemented plans to rectify issues.
• Streamlined project management processes, improving efficiency and reducing overall costs.
• Presented findings and recommendations to executive-level stakeholders, effectively communicating key insights and action plans.

Below are the Project & Role details:

• Project 5: Scrum Master - Agile & Release Manager - ABB ServiceNow.
• Project 4: ISO 20000-1: 2018 Implementation & Certification – Daman –National Health Insurance Company.
• Project 3: SIAM Process Track Lead –Mitie.
• Project 2: ServiceNow - BA –ANZ BANK.
• Project 1: IT Service management Consultant –MASHREQ BANK Bangalore.

• Managing and governing Service Transition (On/Off Boarding – Process).
• ITOE Lead – Leading IT OPERATIONS EXCELLENCE/ Operations Management/Process Improvement.
• Co-ordination among Operations Leadership Team to ensure operational tasks are completed within committed deadlines to meet customer Service level agreement.
• Monitoring Service levels of multiple Infra projects and reporting.
• Provide support in driving actions to improve operational performance and quality.
• Internal Audits -Configuration (CI) Audits, Internal ISO Audits.
• External Audits – Co-ordination (ISO 9001, ISO 20000, ISO 27001).
• Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
• Managed and archived quality documentation and participated in internal and external quality audits.
• Increased efficiency of the QMS by regularly reviewing procedures and making updates based on changing business needs or industry advancements.
• Drove process standardization by creating and implementing SOPs, resulting in increased efficiency and reduced deviations.

• Developing the quality framework applying Six Sigma Concepts to determine process improvement areas.
• Managed client relationships through regular check-ins and updates on project progress.
• Processing the change request through BMC Remedy. Also administering (writing queries) the remedy according to process requirement, Chairing CHANGE ADVISORY BOARD (CAB) approving the further progression of change and advising on the status of the changes to the customer & governance of all Hosting change requests, ensuring all information has been provided, recorded and assigned to the appropriate resource area/s.
• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
• Devised and implemented processes and procedures to streamline operations.

• Monitored network hardware operations to evaluate proper configuration.
• Monitoring Alarms on Routers, Switches and Servers )Nagios, Solar Winds), Document all incoming IT related requests.
• Use the incident management tool to track incidents, Remote Desktop Support (1st Line).
• Work towards resolution of such Incidents within the given SLA and comment each incident appropriately.
• Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
• Enhanced report accuracy, conducting thorough data audits on regular basis.

• Managed to support e-learning and self-assessment product gyanX and RapidSuite learning kit for VTU students.
• Provided technical and customer support via email and voice, support the development team with HTML tag coding.
• Analyzing the requirement for the client with direct interaction and providing solution to enhance the product.