Sandeep Dewedi

Successfully handled multiple tasks at Getquantic.com, while also supervising workload and providing guidance to two teammates from Colombia.

• Ensured proper upkeep of accounts
• Managed the creation process of menus and catalogs.
• Conducted menu review meetings with merchants.
• Responsible For Doing Trainings For Merchants
• Handled end-to-end management of gift card orders.
• Took responsibility for ensuring complete satisfaction with all add-on services requested by merchants.
• Managed and updated Google Sheets used for maintaining accounts.

• Advised customers on available options regarding their travel plans when faced with delays or cancellations due to weather or mechanical issues.
• Managed customer complaints professionally with a focus on resolution and satisfaction.
• Troubleshot technical problems encountered during online bookings or ticket purchases.
• Explained fare rules and regulations to customers while helping them select appropriate flights.
• Processed airline reservations, cancellations, and changes for domestic and international flights.