Overview
Work History
Education
Skills
Certification
Passportnumber
Mba
Maritalstatus
Personal Information
Languages
Timeline
Generic
SANDEEP DHAKAD

SANDEEP DHAKAD

Pune

Overview

18
18
years of professional experience
1
1
Certification

Work History

Offshore Delivery Manager

Wipro Technologies
09.2017 - Current
  • Leading LAN-WIFI team of 70 + team members , include CFS, Assets, technical team
  • Responsible for Vendor Management and people management
  • Drives day to day operations and work plan allocation and management
  • Conduct periodic reviews with teams
  • Weekly and monthly status reports to higher management
  • Managing 200 + countries which include factories, Head office , distribution center, sales offices, Nespresso shops
  • Managing 55000 + device which include Cisco Switches/ Wireless controller , Aruba switches , Aruba central, Aruba clearpass, Cisco /Aruba access point
  • Making sure meeting all SLA /KPI as per the Nestle objectives
  • Managed customer escalation and guiding team to improve process/ technical areas

Client Airtel Africa

Wipro Technologies
11.2021 - 12.2022
  • Managed team as team lead of 22 + team members at offshore
  • Managed 14 countries network in Airtel network Africa region
  • Which include their 14 DC and 14 DR Sites
  • Managed customer escalation and regular meeting with 14 countries IT director to get their concern and resolving them on priority
  • Managed devices Arista router and switches , palo alto, NSX, team is part of implementation and troubleshooting , getting service request from user to implement policy on firewall, create site to site VPN, routing , vlan configuration
  • Making sure all request should be closed with in SLA and without escalation , also process should be followed

Client Abbott laboratories

Wipro Technologies
09.2017 - 10.2021
  • Managed team of 25 + team member (including offshore and onshore)
  • Daily operation call with customer and Wipro management, highlighting last 24 hour Major/P1/P2 issue reported in network
  • Highlighting the issues where Abbott support/escalation is required
  • Representing daily operation report from Lan/Wan team
  • Managed customer escalation and guiding team to improve process/ technical areas under services improvement plan
  • Weekly meeting with team, motivating team to share the learning and everything that helps in the continual improvement of the services
  • Providing continue coaching to team on customer process to avoid compliance and SLA misses
  • Making sure team follow the process for all kind of incident /Request and document the ticket
  • Representation delinquent and ageing incident weekly to customer, make sure able to reduce number delinquent and backlogs tickets
  • Also guiding team to regular follow up/update on ticket and maintain ticket hygiene
  • Handling client escalation and guiding team to improve NPS score
  • Having good experience and hands on SDWAN , Cisco routing switching , F5 LTM/GTM , cisco wireless
  • Riverbed Optimizer
  • Managed Abbott Datacenters and 350 + sites all over the globe
  • Monthly SLA report to Wipro /Abbott management
  • Worked on tools: Logic Monitor, Big Panda, IPAM, Splunk, Cisco Prime, Netbrian
  • Worked on Technologies: SDWAN, F5 LTM/GTM, Cisco Wireless , Routing/switching

Client Barclays India Pvt Ltd

Capgemini India Pvt Ltd
10.2015 - 09.2017
  • As Designing and solution engineer
  • As per user requirement providing Designing and solution for multiple projects, configuration of F5 loadbalancer (VIP/SNAT/Pool/SSL profile etc) and firewall rule in different environment
  • Performed test and troubleshooting (check SSL certificate, Mutual Authentication, TCPDUMP, openssl) with user after completion of project if any issue occur
  • Handing over the project to support team and user with complete documentation
  • Creating VIPs/ Pools/profiles and Associating Pools with VIPs
  • Modifying and configuring nodes, virtual servers, pools, pool members and profiles on F5 loadbalancer
  • Responsible for planning and implementation of loadbalancer changes including SSL offloading, SSL Profile & Persistence Profile in F5 BigIP Loadbalancers (LTM version 10 and 11)
  • Renewing and creating SSL certificates across the F5 LTMs
  • Enabling monitors on the nodes based on the application
  • Configuring custom monitors based on the customer application send & receiving string
  • Creating WIP/Pool on GTM
  • Working on Netscreen/Checpoint/Fortigate firewall, creation of firewall rule and policies

AGILITY E Service
Hyderabad
10.2013 - 10.2015
  • Worked as tier 3 escalation team and providing assistance for all escalated case as per the define SLA
  • Working on improving Operational process
  • Managing Global Data centers and provide assistance for Network mention as below:
  • Switching: STP/VTP/HSRP
  • Routing: BGP/OSPF/EIGRP
  • Security: ACL’s/NAT/Web filtering
  • Load balancing: F5 LTM/GTM,,Netscaler SDX 11515 (Ver 10.1)
  • Operational process improvement area
  • Worked on escalated cases from Tier 2 team and work with Vendors (cisco/Riverbed/cyberoam/telco)
  • F5 LTM configuration and troubleshooting
  • Prepared Kb article for training purpose and smooth operation
  • Worked on new project and migration task with implementation team and provide assistance to them

Consultant infrastructure technology

INFOSYS TECHNOLOGIES LTD
11.2009 - 10.2013
  • GNOC or Global Network Operation center also known as Network Incident Management Team resolves network incidents globally across Microsoft Network
  • Basically being an incident break fix team Network IM is responsible for performing all incident activities across the MSIT’s network infrastructure
  • Managed F5 LTM/GTM configuration and troubleshooting at Microsoft datacenter
  • Wan link down/flapping, congestion on wan link BGP and OSPF troubleshooting
  • Defines and Carries on support for any new infrastructure in the MSIT network space
  • Managed Microsoft Lan/Wan network
  • Follows stringent SLA where Network IM is responsible to fix the issue
  • GNOC supports approximately 1100 sites and 18000 network devices spanning across the globe
  • GNOC maintains the world’s biggest corporate wireless Network with ARUBAs’ Wireless solution
  • The MSIT network infrastructure comprises of multiple technologies implemented via multiple vendor products starting from Riverbed Wan optimizers, Aruba wireless controllers and Access points, Cisco Routers and Switches, Cisco Firewall modules, F5 BIG-IP LTM/GTM load balancers
  • F5 LTM/GTM Troubleshooting .Taking TCPDUMP, analyzing packet captures, verifying the Load balancing, persistence techniques, SSL certificate issue , mutual authentication
  • URL down issues
  • Hardware issues related to Big-IP load balancers etc
  • Wan link issues, like wan link down/flapping, congestion, on wan link BGP and OSPF troubleshooting, coordinating with Telco
  • Rerouting of traffic as and when required
  • Latency on network / Wan performance issues across the Source to Destination
  • Wireless issues like User unable to connect to wireless network, slow wireless, replacement of Wireless controllers and Access points, intermittent wireless outage
  • Troubleshooting on wireless controller and access point DHCP issues with for wireless users
  • Switching loops, HSRP issues, VLAN issues
  • Checking Firewall blocks, by tracing the path and checking the ACLS
  • Wan optimization issues
  • Hardware Products:
  • Wan optimizer: RiverBed Model 6020/ 3520/ 3020
  • Wireless: Aruba Wireless controller 2400/ 6000, Aruba access point 70
  • Router/switches : Cisco router /Switches
  • Hardware Load balancing : F5 Big IP ,Model 3900/6900/8900
  • Tools: Microsoft Service Enterprise (MSE), ITSM NMTOOL, NMconfig, MSSPACE

L2/L3 Network Engineer

WIPRO TECHNOLOGIES
09.2006 - 09.2009
  • Remote Solution Unit– RSU, British Telecom (BT) – Worked as a L2/L3 Network Engineer for the project Under this process, the responsibilities are:
  • LAN/WAN Diagnostics & CE Configuration :
  • Diagnosing the Root Cause of the issue faced by the customers who are BT Managed
  • Troubleshooting ATM Links, Frame-Relay, DSL Links, HSRP, VRRP, VLAN, STP, DR (Back up) Sites, and ISDN Links of the Customers
  • Troubleshooting issues related to routing protocols like OSPF, BGP, and EIGRP
  • Conducting regular testing of networks and services in accordance with processes
  • Driving resolution through third parties such as carriers & maintenance teams
  • Change Management & Configuration :
  • Configuring of Routers & Switches to scale the existing Network of the Customer
  • LAN / WAN
  • Network Products :
  • Hands On Experience with various models of Cisco routers ranging from 857 Series ADSL Router to High end 1700 series to 7500 series
  • Cisco Switches like 1900, 2900, 3500
  • Network Tools Used :
  • REMEDY Tool Developed by BMC Software, for Handling Faults/Cases
  • OMNIBUS Tool for Alarm Browsing
  • NMS LOADER Tool (BT In-House Tool)
  • View Net Tool (Stores Network Diagrams of the Customer)
  • EMSE Citrix Platform

Education

B.E. Computer Science -

Jaipur Engineering College, University Of Rajasthan
04.2000

Senior Sec. Board -

Rajasthan Board
01.1998

Secondary Board -

Rajasthan Board
01.1996

Skills

  • Routing: OSPF, BGP
  • Switching: Vlan, Trunking, VTP, STP, HSRP
  • Wan optimizer: RiverBed Model
  • Wireless: Aruba /Cisco
  • Hardware Load balancing: F5 LTM/GTM
  • IT Infrastructure Management
  • Offshore Coordination
  • Teamwork and Collaboration
  • Continuous Improvement

Certification

  • CCNA
  • CCNP
  • ITILV3

Passportnumber

Z4248854

Mba

project management, Sikkim Manipal University, 2015

Maritalstatus

Married

Personal Information

  • Total Experience: 18Years 1 month
  • Nationality: Indian

Languages

  • English
  • Hindi

Timeline

Client Airtel Africa

Wipro Technologies
11.2021 - 12.2022

Offshore Delivery Manager

Wipro Technologies
09.2017 - Current

Client Abbott laboratories

Wipro Technologies
09.2017 - 10.2021

Client Barclays India Pvt Ltd

Capgemini India Pvt Ltd
10.2015 - 09.2017

AGILITY E Service
10.2013 - 10.2015

Consultant infrastructure technology

INFOSYS TECHNOLOGIES LTD
11.2009 - 10.2013

L2/L3 Network Engineer

WIPRO TECHNOLOGIES
09.2006 - 09.2009

B.E. Computer Science -

Jaipur Engineering College, University Of Rajasthan

Senior Sec. Board -

Rajasthan Board

Secondary Board -

Rajasthan Board
  • CCNA
  • CCNP
  • ITILV3

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SANDEEP DHAKAD