Sandeep Dhingra
Marketing & Sales Specialist
Pathankot
Summary
Dynamic Operation Manager and Marketing & Sales Specialist with a proven track record at Novelty Mall-The Pride of Pathankot. Excelled in strategic analysis and relationship selling, boosting operational effectiveness and customer satisfaction. Skilled in client relations and performance improvement, achieving significant sales growth through innovative promotions and effective problem-solving.
Overview
9
9
years of professional experience
Work History
Operation Manager
Novelty Mall-The Pride of Pathankot
08.2016 - 08.2022
- Provided strategic oversight on major projects ensuring timely completion within budget constraints.
- Oversaw budget planning and financial management activities, ensuring fiscal responsibility throughout the organization.
- Implemented data-driven decision-making techniques, improving overall operational effectiveness and profitability.
- Successfully managed crisis situations maintaining focus on priorities while providing guidance for rapid resolution.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Marketing & Sales Specialist
Novelty Mall-The Pride of Pathankot
08.2022 - Current
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Increased sales revenue by developing and implementing strategic sales plans.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Informed customers of promotions to increase sales productivity and volume.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
- Monitored service after sale and implemented quick and effective problem resolutions.
Education
MBA - Marketing & Finance
Punjab Technical University
Pathankot, India 04.2001 -
Skills
Client relations
Inquiry handling
Relationship selling
Performance Improvement
Customer service and care
Sales presentations
Strategic analysis
Product promotions
Timeline
Marketing & Sales Specialist
Novelty Mall-The Pride of Pathankot
08.2022 - Current
Operation Manager
Novelty Mall-The Pride of Pathankot
08.2016 - 08.2022
MBA - Marketing & Finance
Punjab Technical University
04.2001 -