Sandeep Dhoni
Raj Nagar Part -2, Palam Colony
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing the highest level of service to customers and creating a pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
17
17
years of professional experience
Work History
Cloud Kitchen Manager
Dirty Dough by Moets
01.2024 - Current
- Managed day-to-day operations of the cloud kitchen, ensuring smooth and efficient workflow.
- Supervised kitchen staff, assigned duties, and maintained high productivity.
- Monitored food quality, hygiene, and compliance with FSSAI, and food safety standards.
- Managed inventory, stock levels, and vendor coordination to ensure timely procurement.
- Oversaw order processing through online food delivery platforms, such as Zomato and Swiggy.
- Ensured timely order preparation, packaging, and dispatch while maintaining quality standards.
- Resolved customer queries and complaints to enhance satisfaction and loyalty.
- Tracked daily sales and food costs to ensure alignment with business targets.
- Trained new employees on kitchen operations, food safety, and standard operating procedures (SOPs).
- Coordinated with delivery partners and support teams to ensure seamless order fulfillment.
- Executed process improvements to minimize food wastage and streamline operations.
- Prepared daily, weekly, and monthly operational reports for management review.
Packaging Supervisor
Caterspoint
04.2023 - 12.2023
- Supervised daily packaging operations to ensure timely and accurate order dispatch.
- Monitored packaging quality and ensured compliance with food safety and hygiene standards.
- Coordinated with the kitchen and dispatch teams for smooth order processing and delivery.
- Managed packaging materials inventory, and maintained adequate stock levels.
- Trained and supervised packaging staff to improve productivity and maintain quality standards.
- Ensured proper labeling, sealing, and presentation of food products before dispatch.
- Conducted quality checks to minimize packaging errors, and reduce product damage.
- Maintained cleanliness and organization of the packaging area in accordance with SOPs.
- Assisted in implementing process improvements to increase packaging efficiency and reduce waste.
- Prepared daily reports on packaging output, inventory usage, and operational performance.
Senior Executive
Cococart Ventures Pvt. Ltd.
02.2021 - 03.2023
- Managed daily business operations and ensured smooth coordination across departments.
- Coordinated with vendors, suppliers, and internal teams to ensure timely execution of operational activities.
- Monitored inventory levels and maintained accurate records of stock movement.
- Prepared operational reports, analyzed performance metrics, and presented updates to management.
- Handled customer queries and resolved issues to maintain high levels of customer satisfaction.
- Assisted in planning and implementing process improvements to enhance operational efficiency.
- Maintained documentation, invoices, purchase orders, and other business records.
- Coordinated with logistics and warehouse teams to ensure timely order fulfillment and deliveries.
- Ensured compliance with company policies, quality standards, and operational procedures.
- Supported management in achieving business objectives through effective planning and execution.
Service Associate
Amazon Short Centre , Cargo Terminal
02.2021 - 03.2023
- Managed the sorting, scanning, and processing of incoming and outgoing shipments.
- Ensured accurate package handling, labeling, and dispatch in accordance with operational standards.
- Monitored shipment movement to ensure timely processing and delivery.
- Performed quality checks to minimize sorting errors and package damage.
- Coordinated with warehouse and logistics teams to maintain efficient workflow.
- Maintained accurate records of shipments using warehouse management systems and handheld scanners.
- Assisted in loading and unloading packages while following safety procedures.
- Ensured compliance with company policies, operational SOPs, and workplace safety standards.
- Resolved shipment-related issues and supported smooth day-to-day warehouse operations.
- Contributed to achieving daily productivity, accuracy, and delivery targets.
Supervisor
Jet Airways (CATERING) From Aroon Aviation Services.
11.2015 - 04.2019
- Supervised daily catering operations to ensure timely preparation, packing, and dispatch of airline meals.
- Managed a team of catering staff and assigned duties to achieve operational targets.
- Ensured compliance with food safety, hygiene, and aviation quality standards.
- Coordinated with kitchen, logistics, and airline operations teams for on-time flight catering.
- Monitored food quality, packaging accuracy, and inventory levels to minimize wastage.
- Conducted staff training on SOPs, hygiene practices, and workplace safety.
- Maintained operational records, shift reports, and inventory documentation.
- Resolved operational issues and ensured smooth coordination during flight schedules.
- Performed quality inspections to ensure customer and airline service standards were met.
- Assisted management in improving operational efficiency, productivity, and service quality.
Supervisor
Plaza Premium Lounge, Delhi Airport
08.2009 - 10.2015
- Supervised daily lounge operations to ensure exceptional customer service and smooth guest experiences.
- Led and managed a team of service staff, assigning duties and monitoring performance.
- Ensured compliance with hospitality, hygiene, and safety standards.
- Coordinated food and beverage service, maintaining quality and presentation standards.
- Handled guest inquiries, complaints, and special requests professionally and promptly.
- Monitored inventory levels and coordinated with vendors for timely replenishment of supplies.
- Prepared daily operational reports, shift schedules, and staff attendance records.
- Trained new employees on customer service standards, SOPs, and workplace policies.
- Coordinated with airport authorities and internal departments to ensure seamless lounge operations.
- Maintained a clean, organized, and welcoming lounge environment while achieving high customer satisfaction.
Education
Software Programming (PD-CAP)
F-Tech Computer
New Delhi 04.2001 -
High School Diploma -
National Institute of Open Schooling
New Delhi 04.2001 -
10th -
Kennedy Public School
New DelhiSkills
Food operations management
Food service management
Operational oversight
Inventory management
Expense management
Hygiene management
Client support
Customer service
Employee supervision
Team leadership
Analytical skills
Critical thinking
Resource optimization
Multitasking skills
Time management
Dependability
Languages
- English
- Hindi
Hobbies and Interests
- Cooking and exploring new cuisines
- Team leadership and mentoring
- Reading books on hospitality and business management
- Traveling and exploring different cultures
- Listening to music
Disclaimer
I hereby declare that the above information is true to the best of my knowledge.
Personal Information
Timeline
Cloud Kitchen Manager
Dirty Dough by Moets
01.2024 - Current
Packaging Supervisor
Caterspoint
04.2023 - 12.2023
Senior Executive
Cococart Ventures Pvt. Ltd.
02.2021 - 03.2023
Service Associate
Amazon Short Centre , Cargo Terminal
02.2021 - 03.2023
Supervisor
Jet Airways (CATERING) From Aroon Aviation Services.
11.2015 - 04.2019
Supervisor
Plaza Premium Lounge, Delhi Airport
08.2009 - 10.2015
Software Programming (PD-CAP)
F-Tech Computer
04.2001 -
High School Diploma -
National Institute of Open Schooling
04.2001 -
10th -
Kennedy Public School