Sandeep Digambar Prabhu
Mumbai
Summary
Skilled Group Manager with robust experience in leading diverse teams, driving operational efficiency, and executing growth strategies. Demonstrated leadership skills have played a key role in fostering team collaboration, enhancing workflow processes, and achieving organizational objectives. With strong strategic planning abilities and sound decision-making capabilities, have consistently delivered results that align with business goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Group Manager
WNS Global Services
01.2021 - Current
- Company Overview: Associated with leading Risk Insurance and Consulting organization
- Calculated monthly FTE billing and recharges for the entire account, encompassing locations in Mumbai, Pune, and Costa Rica
- Resolved billing and recharge-related queries and issues efficiently
- Prepared revenue forecasts in the second week of each month and reported findings to upper management
- Identified and implemented process improvements
- Analyzed team utilization and productivity metrics to enhance performance
- Presenting Monthly Dashboard to onshore and upper management
- Collaborated with the Quality Team and Internal Auditors to ensure compliance and quality standards
- Conducted candidate interviews to meet staffing requirements
- Oversaw daily operations of the Accounts Receivable, Accounts Payable, Collections, Treasury, and Billing teams, ensuring all SLAs were consistently met
- Managed customer feedback and implemented controls to enhance service quality
- Monitored team performance, providing evaluations and feedback to management
- Resolved internal and external inquiries, coordinating and following up with the onshore team for urgent requests
- Developed, reviewed, and maintained process maps and related documentation
- Conducted individual sessions with team members to offer feedback and resolve any issues they raised
- Maintained low attrition rates within the team
- Managed monthly incentive and annual appraisals for team members
- Mentored team members by organizing various training programs and facilitating the sharing of knowledge and best practices
- Associated with leading Risk Insurance and Consulting organization
Dy. Manager
WNS Global Services
10.2015 - 12.2020
- Company Overview: Associated with leading Risk Insurance and Consulting organization
- Handled the team of 40 team members
- Oversaw daily operations of the Accounts Receivable, Treasury, and Billing teams, ensuring all SLAs were consistently met
- Managed customer feedback and implemented controls to enhance service quality
- Calculated monthly FTE billing and recharges for the entire account, encompassing locations in Mumbai, Pune, and Costa Rica
- Managed monthly incentive and conducting one-o-one with team members to provide them feedback
- Identified and implemented process improvements
- Processing of CBS payments to insurance companies and preparation of backup
- Implementing cross training within team
- Associated with leading Risk Insurance and Consulting organization
Assistant Manager
WNS Global Services
10.2013 - 09.2015
- Company Overview: Associated with leading Risk Insurance and Consulting organization
- Handled the team of 26 team members
- Oversaw daily operations of the Insurance reporting, AR and Billing teams, ensuring all SLAs were consistently met
- Managed customer feedback and implemented controls to enhance service quality
- Identified and implemented process improvements
- Processing of IMF payments to insurance companies and preparation of backup
- Processing Royalty and Broker payments
- Implementing cross training within team
- Associated with leading Risk Insurance and Consulting organization
Sr. Analyst
WNS Global Services
02.2012 - 09.2013
- Company Overview: Associated with leading Risk Insurance and Consulting organization
- Processing payments to Sub-Broker
- Processing Royalty payments to associations
- Processing of IMF payments to insurance companies
- Preparation of payment backup
- Preparation of Status report for business
- Processing entries to generate Premium reports
- Associated with leading Risk Insurance and Consulting organization
Jr. Analyst / Analyst
WNS Global Services
11.2007 - 02.2012
- Company Overview: Associated with leading Risk Insurance and Consulting organization
- Handling account receivables transactions, funds received from Clients & Insurance companies towards the policies, allocating to appropriate invoices billed in system
- Responsible for collection of outstanding funds
- Specialist for sensitive customer accounts; responsible for resolution of difficult customer issues; payment Discrepancy, deadline sensitive projects, Reconciliation of accounts
- Coordinating with insurance company and client manager on regular basis
- Responsible for provision of funds on daily basis
- Responsible for processing of Advance payment requests on the basis of approvals
- Responsible for resolution of queries raised by team
- Associated with leading Risk Insurance and Consulting organization
Junior Executive
AXIS BANK
06.2007 - 11.2007
- In-charge of RTO (Return To Origin) Management at PAN India level, assumed complete responsibility for effective operations of the same
- Monitoring Application Processing team and managing teams productivity
- Blocking and unblocking of credit cards & Customer Complaints Resolutions
- Providing address and other details to courier for delivery of card
- Providing instructions to courier in case special deliveries
- Responsible for preparation of Daily MIS
Credit Card Pre-issuing
ICICI BANK LTD
04.2005 - 06.2007
- Company Overview: ICICI HFC which is the subsidiary of ICICI BANK LTD
- In-charge of Card dispatch and RTO at PAN India Level
- Responsible for SOX and internal Audits for RTO of cards
- In-charge of Fraud Management & Co-Ordination with RCU on fraudulent cases
- Responsible for billing of courier and collection of fraudulent amount from monthly Bill
- In-charge of all types of MIS and analysis pertaining to credit card dispatch and RTO
- Blocking and unblocking of credit cards & Customer Complaints resolutions
- Monitoring and Improvement in the process on secured delivery of Credit Cards
- ICICI HFC which is the subsidiary of ICICI BANK LTD
Education
B.com -
Mumbai University
01.2004
H.S.C -
R.A.DAV College
01.2001
S.S.C -
Indian Education Society
01.1999
Skills
- Fiduciary Accounting
- Accounts payable
- Accounts receivable
- Billing and Collection
- Interpersonal skills
- Operations Management
- Effective communication skills
- Analytical skills
- Leadership
- Positive attitude
- Flexibility
- Process improvement
- Strategic Planning
- Client Engagement
- Performance Improvement
Certification
- Lean Cadet Certification from WNS Global Services
- Completed Lean Six Sigma Green Belt Training
Projectshandled
- Claim Disbursement process, 02/2009
- Insurance Reporting (AP Process), 08/2012, 06/2018
- Treasury Activities, 10/2020
Majorinitiatives
- Posted total 30 brainwave ideas to improve efficiency.
- Prepared a Kizen Project which helped saving USD 262.00 annually.
- Assisted immediate supervisor in his Green Belt Six Sigma Project which helped saving USD 40,428.00 annually.
- Took an initiative to establish Fun Committee which conducts Fun-Friday on floor and organizes the celebration of all the major festivals.
Visadetail
USA, 04/2028
Languages
- English
- Hindi
- Marathi
Majorachievements
WNS Global Services, Employee of the month, 06/2009, Live Wire award, 2009, Shooting Star award, 04/2010, Ignite Award of Excellence, 2012, 2013, 2015, 2018, 2023, 2024, League of Champions – Thumbs-UP award, 2014, League of Champions – Aspirer, Achiever & Bellwether award, 2015, League of Champions - Front Runner, Go Getter and Tremendous, 2016, 2017, 2019, 2021, 2022, 2023, WNS Cares Foundation, 2021, 2022, 2023
Personal Information
- Passport Number: H0454436
- Date of Birth: 02/28/83
Timeline
Group Manager
WNS Global Services
01.2021 - Current
Dy. Manager
WNS Global Services
10.2015 - 12.2020
Assistant Manager
WNS Global Services
10.2013 - 09.2015
Sr. Analyst
WNS Global Services
02.2012 - 09.2013
Jr. Analyst / Analyst
WNS Global Services
11.2007 - 02.2012
Junior Executive
AXIS BANK
06.2007 - 11.2007
Credit Card Pre-issuing
ICICI BANK LTD
04.2005 - 06.2007
B.com -
Mumbai University
H.S.C -
R.A.DAV College
S.S.C -
Indian Education Society
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