Sandeep Dubey
Lucknow
Summary
- Efficient Process Associate with comprehensive understanding of business process improvement and workflow management. Experienced in streamlining processes to enhance efficiency and productivity, utilizing expertise in data analysis and problem-solving abilities. Demonstrated success in contributing to team objectives, driving process enhancements and delivering high-quality results consistently.
- Efficient Process Associate, known for high productivity and ability to efficiently complete tasks. Possess specialized skills in process optimization, data analysis, and workflow management. Excel in communication, problem-solving, and time management, ensuring seamless operational flow and enhanced team collaboration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
HCL Technology
Lucknow
01.2023 - Current
Project - Pearson VUE.
- Resolved customer service inquiries within established time frames while maintaining a high level of quality and assurance.
- Identifying and escalating documents to ensure KYC information.
- As an active greeter and proctor, I coordinated with the candidates through chat and VOIP to launch their exams smoothly and troubleshoot any hiccups during the process.
- Vigilantly monitored the live session of the candidate undertaking the exam to ensure the exam is taken fairly.
- Helped the candidate troubleshoot any technical issues in real time with the portal that may have arisen during the exam launch, and provided assistance with resolving them as soon as possible.
- Making effective cases during the Sales Force Lightning Tool to ensure the correct possible way to resolve the query, and collaborating with other teams for better resolution.
- Maintaining as an L1 Channel to help the other agents for resolving the candidate's live queries for better solutions.
Education
MBA - Finance And Human Resource
Subharti Vivekananda University
Lucknow04-2025
Master of Arts - Sociology
Kanpur University
Kanpur06-2021
Skills
Key skills
- AML/KYC transaction monitoring, CDD, EDD, CTR, dispute settlement, critical thinking, red flags, escalations, G Suite, team player, MS Office, MS Word, MS Excel, Salesforce Lightning Tool, data-driven decision making, technical troubleshooting, presentation, research, problem solving, CRM, and Tableau
- Zendesk, Examity and Jira tool
Certification
- HCL Training and Staffing Services Pvt Ltd |Oct 2022
- Successfully completed CCC certification
- Successfully completed HCL IT job certification
- Successfully completed O' level certification
Languages
Hindi
First Language
English
Proficient (C2)
C2
Urdu
Proficient (C2)
C2
Accomplishments
Achievements:
- Awarded as the best performer in RNR
- Awarded as the OP Productivity Contest winner
- Awarded as the best performer of the year
- Awarded the gold medal in volleyball
- Awarded in cricket at the state level
Interest:
- Chess
- Learning new skills
- Reading books
- Volleyball
- GYM
Declaration
I am confident in my ability to work as a leader or in a team, and I promise to work sincerely and prepare to do hard work while abiding by the rules and regulations of the organization I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
HCL Technology
01.2023 - Current
MBA - Finance And Human Resource
Subharti Vivekananda University
Master of Arts - Sociology
Kanpur University
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