Sandeep Dwarakanath
Chennai
Summary
I am an accomplished professional with over 8 years of proven success in Business Development and Key Account Management across diverse industries. I excel in driving revenue growth, forging strong client relationships, and delivering strategic solutions that align with business objectives.
Overview
8
8
years of professional experience
Work History
Business Development Manager
British Standards Institution
Chennai
02.2024 - Current
- Build and maintain strong relationships with key clients, understanding their certification needs, and providing tailored solutions that align with BSI's offerings.
- Managing the end-to-end certification process for products, which include initial assessment, testing, documentation review, and ongoing compliance checks.
- Serving as the main point of contact for clients seeking certification, providing guidance on requirements, timelines, and necessary documentation.
- Coordinating and participating in audits or inspections related to product certification to verify ongoing compliance with standards.
- Stay updated on relevant industry regulations, standards, and certification requirements. Provide guidance and expertise to clients on compliance issues and standards interpretation.
- Ensure high levels of customer satisfaction by delivering exceptional service, addressing client concerns promptly, and maintaining strong relationships post-certification.
- Represent BSI in industry forums, conferences, and seminars related to product certification. Establish BSI as a thought leader in certification standards and regulatory compliance within the South Region.
Key Account Manager
Indicia Training
Glasgow
03.2022 - 12.2023
- Understand the specific training and development needs of each key account. Conduct thorough needs assessments and identify opportunities for additional services or solutions.
- Work closely with internal teams, including trainers, content developers, and operations, to deliver tailored solutions that meet client expectations and requirements.
- Proactively address and resolve client issues or concerns. Serve as an escalation point for complex matters and coordinate appropriate responses and solutions.
- Identify opportunities for upselling or cross-selling additional training programs, services, or solutions to key accounts. Drive revenue growth through proactive account management and expansion efforts.
- Gather feedback from key accounts regarding the training services and use insights to continuously improve service delivery, address gaps, and enhance overall client satisfaction.
Business Development Manager
Ground Control
Glasgow
04.2021 - 02.2022
- Develop and implement business development strategies that have resulted in 25% in sales revenue
- Conduct regular business reviews with clients to assess their needs and identify new sales opportunities
- Developed and sustained critical partnerships with clients, continuously demonstrating value to ensure high rates of satisfaction
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
- Maintained and nurtured relationships with existing clients, leading to a high rate of customer retention
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Key Account Manager
DMKS Pharmaceuticals
Chennai
05.2016 - 09.2019
- Identified, qualified, and secured business opportunities to achieve sales goals and targets
- Interacted with clients to assess needs and determine requirements
- Increased average order value through strategic upselling techniques
- Performed full account management for assigned client portfolio with consistently positive results
- Leveraged strong ambition and business acumen, regularly exceeding targets and expectations
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
Education
Masters in International Marketing -
University of The West of Scotland
Glasgow, United Kingdom 03.2021
Bachelor of Commerce - Corporate Secretaryship -
Loyola College
Chennai, India06.2015
Skills
- Key Account Management
- International Standards
- Business Development Strategy
- Client Relationship Management
- Cross-functional Collaboration
- Technical Understanding
- Market Analysis & Forecasting
- Project Management
- Networking Abilities
- Negotiation and Contract Management
- Salesforce Management
- Strategic Planning
Accomplishments
- Generated new business and long-term account opportunities through prospecting and cold calling, resulting in over £240,000 in closed new and recurring business.
- Booked an additional eight new clients and revamped over 30 house accounts within the first 90 days. Pending quotes received totaled over 1.5 million worth of potential revenue.
Timeline
Business Development Manager
British Standards Institution
02.2024 - Current
Key Account Manager
Indicia Training
03.2022 - 12.2023
Business Development Manager
Ground Control
04.2021 - 02.2022
Key Account Manager
DMKS Pharmaceuticals
05.2016 - 09.2019
Masters in International Marketing -
University of The West of Scotland
Bachelor of Commerce - Corporate Secretaryship -
Loyola College
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