Sandeep Gera

Pursuit Resource Specialist

• Curated and managed credentials and project experiences to effectively showcase firm's capabilities in proposals, thereby increasing firm's success in securing more opportunities in the market.
• Collaborated with internal teams and subject matter experts to strengthen proposal content and firm's positioning.
• Led over 50+ APAC partner conversations to significantly increase the demand for pursuit support and building strong community ties.
• Leveraged AI tools (in-house and external) to address time-sensitive requests, and enhancing team efficiency.
• Provided competitive intelligence support with help of External Research Tools (viz., Factiva, Hoovers, EMIS, GMM etc.) to engagement teams. For e.g., GenAI activities in APAC and its impact on Consumer companies, AI Thought Leadership by our Competitors etc.

Knowledge Manager

• Managed EY’s Consumer Industry Market content collection on ey.com and Discover as Knowledge Manager.
• Optimized knowledge accessibility for community practitioners and engagement teams through streamlined processes.
• Monitored content quality using analytics tools, identifying gaps and reporting performance metrics.

• Worked as a Manager in Global Knowledge CoE leading and managing operations of U.S. KM Team for Knowledge Management & Content Publishing/Management projects.
• Portal /Content Management – Providing end to end support in managing U.S. Web portals (kpmg.com/intranet) in terms of knowledge capture, knowledge reuse and analyzing performance of the portals. Responsible for portal migrations on various platform i.e., from Microsoft CMS to Adobe Experience Manager / MS SharePoint. Designing the blue-print of new portal pages and liaising with portal team for its implementation followed by defining sustain and performance measurement plan.
• Enterprise Campaign Management – Responsible for launching and managing campaigns on Internal Social Media Platform for various Sectors/Service Lines Communities of KPMG US to generate buzz about new products/services and promote collaboration.
• Stakeholder Management – Interacting with Knowledge Managers / Marketing Directors regularly to understand their expectations and architecting their requirements into knowledge management solutions. This includes creating drafts and demonstrating the design/functionality to the leadership via presentations.

• Managed web portal for Deloitte, collaborating with US team to ensure daily content production.
• Supported Knowledge Managers in identifying KM needs and developing new sites/pages.
• Conducted competitive analysis and data gathering using secondary research resources.
• Compiled user behavior analytics on internal portals utilizing Webtrends 8.0 and Omniture Site Catalyst.
• Designed online surveys, collected responses, and analyzed results from target audiences.
• Created basic graphics and animations with Adobe Flash and Photoshop for web portals.

• Collaborated with MIT Faculty Liaisons to develop course content and structure for ocw.mit.edu.
• Designed course modules based on in-depth content analysis to enhance educational offerings.
• Published courses utilizing Microsoft Content Management Server and File Maker for efficient access.