Sandeep Ghatak
Technical Manager
Gurgaon,HR
Summary
Seasoned Technical Manager with over two decades of experience in IT service delivery, infrastructure management, cloud migration, and security implementations across global enterprises. Expertise includes leading complex projects and managing cross-functional teams to deliver high-impact solutions that align with business objectives. Proven track record in program and project management encompasses large-scale cloud migrations (AWS, Azure), data center builds, and automation infrastructure setups, all while ensuring SLA adherence and continuous improvement. Strong leadership in incident management and strategic planning enhances operational excellence, while a deep understanding of security protocols bolsters organizational resilience.
Overview
24
24
years of professional experience
8
8
Certifications
Work History
Technical Manager
Incedo Inc.
05.2024 - Current
- Security Projects:
- Key Projects: Secure Password Management Implementation Project
- Successfully implemented a secure password management solution to enhance the security of credential storage and access for all employees, reducing the risk of unauthorized access.
- Key Projects: Web Filtering/Security Implementation for Endpoints
- Established comprehensive web filtering and security measures for all endpoints, improving protection against web-based threats and ensuring secure internet usage across the organization.
Offshore Service Delivery Manager
Wipro Technologies Ltd.
08.2022 - 04.2024
- Oversaw invoicing, procurements, PO releases, and resource allocation, ensuring efficient operational management.
- Led the transition and transformation of SAP applications from on-premises data centers to AWS Cloud across multiple regions (EMEA, AMER, APAC, China) for L’Oréal S.A.
- Handled ad-hoc project requests and managed daily operations delivery, providing backup support to SDMs as needed.
- Managed operations to achieve quality services, setting goals in line with SLAs, and monitoring productivity.
- Analyzed MIS reports and implemented process upgrades in alignment with COPC guidelines.
- Mentored team members, identified training needs, and facilitated their professional development.
- Directed and Managed Infrastructure Lines of Service (LOS), collaborating with account teams to forecast demand, plan delivery, and manage end-to-end services and Return on Investment (ROI).
- Maintained accountability for service delivery, prioritization of work requests, and resolution of account-specific service issues, ensuring adherence to SLAs.
- Managed the account/business unit budget, with expenditure approval authority aligned to the organizational matrix.
- Key Projects: Project SAP Application Setup and Migration
- Client: L’Oréal S.A. (Client of Wipro Technologies)
- Duration: 11 months
- Role: Senior Project Manager
- Responsible for the complete end-to-end migration from on-premises to Azure Cloud, including data migration across AMER, EMEA, APAC, and China.
- Key Activities: Managing project scope, timelines, and budgets, ensuring successful migration and minimal downtime.
- Operations Manager
Complex Project Manager
Kyndryl Solutions Pvt Ltd.
09.2021 - 08.2022
- Managed multiple large and complex projects and programs, involving varied architecture designs and global resource coordination.
- Successfully closed several large projects, demonstrating strong project management skills and effective stakeholder engagement.
- Key Projects: Ansible Infrastructure Setup and Migration
- Client: Kyndryl Inc
- Duration: 18 months
- Role: Complex Project Manager
- Led the setup of Ansible-based automation infrastructure and migration for all IBM clients under the communication sector to Ansible automation.
- Managed the project using Waterfall and Agile methodologies, ensuring successful delivery within the triple constraints of scope, time, and cost.
- Technologies: IBM BlueStar, MPP
- Platform: Cloud
Senior Project Manager
IBM India
02.2010 - 09.2021
- Key Projects: New DC Build
- Client: IBM Internal
- Duration: 30 months
- Role: Complex Project Manager
- Responsible for the complete end-to-end setup of a new data center within IBM premises, part of the DC expansion to house new technologies.
- Managed procurement, legal coordination, and interactions with various government agencies and Coordination with different Internal teams.
- Key Activities: Managing triple constraints of the project, stakeholder status reporting.
Associate Manager
Computer Sciences Corporation India (P) Ltd.
04.2004 - 02.2010
- Joined as a Queue Coordinator in 2004, and was promoted to Team Lead in 2006, overseeing four teams: Educational Testing Service, Reynolds & Reynolds, Dun & Bradstreet; and Sun Escalation Desk.
- Advanced to Associate Manager in 2008, taking on broader strategic and operational responsibilities.
- As an Associate Manager:
- Led the CSC Internal EMEA PMO, Global Managed FileNet Services, and Global Incident Management functions.
- Headed the Account-based Program Management Office (APMO), standardizing project management and reporting practices to ensure a unified view across all account-related initiatives.
- Directed Infrastructure Lines of Service (LOS), collaborating with account teams to forecast demand, plan delivery, and manage end-to-end services and Return on Investment (ROI).
- Maintained accountability for service delivery, prioritization of work requests, and resolution of account-specific service issues, ensuring adherence to SLAs.
- Managed the account/business unit budget, with expenditure approval authority aligned to the organizational matrix.
- Oversaw Major Incident Management, ensuring consistent and effective resolution processes, end-to-end ownership, and adherence to incident protocols.
Associate
Spectramind eServices Pvt Ltd
01.2002 - 04.2004
- Started career as an associate for Dell Desktop customer service executive, assisting customers troubleshoot and resolve Dell Desktop issues over telephonic conversation.
Education
B.Com (Honor’s) -
Calcutta University
01.1998
Skills
Operational efficiency
Agile and Scrum methodologies
Client support services
Project oversight and coordination
Client engagement strategies
Cloud migration planning
Project execution
Infrastructure operations management
Strategic stakeholder involvement
Financial budget oversight
Operational efficiency enhancement
Waterfall project management
Return on investment analysis
Automation implementation strategies
Certification
PERSONAL ATTRIBUTES
- Exceptional communication and relationship-building skills
- Strong analytical, problem-solving, and organizational abilities
- Out-of-the-box thinker with a keen ability to implement effective solutions
Timeline
Technical Manager
Incedo Inc.
05.2024 - Current
Offshore Service Delivery Manager
Wipro Technologies Ltd.
08.2022 - 04.2024
Complex Project Manager
Kyndryl Solutions Pvt Ltd.
09.2021 - 08.2022
Senior Project Manager
IBM India
02.2010 - 09.2021
Associate Manager
Computer Sciences Corporation India (P) Ltd.
04.2004 - 02.2010
Associate
Spectramind eServices Pvt Ltd
01.2002 - 04.2004
B.Com (Honor’s) -
Calcutta University