Sandeep Ghorawade
Production Engineer
Pune
Summary
● An articulate IT professional offering over all 4.5 years of in-depth experience in Banking domain and over all experience is 7 years.
● Providing L1 and L2 support on Linux-based applications
● Ability to handle database, fetch/modify data as per client’s requirements
● Hands-on experience in handling critical incidents by using basic and advanced Unix commands.
● Hands-on experience in monitoring tools like Control-M, RTM (real-time monitor), Kibana,
Grafana.
● Hands-on experience in implementing critical change requests, monthly application releases, and Disaster Recovery (DR) activities
● Adhere to ITIL/ITSM process.
● Experience in incident monitoring, mail monitoring, and communication with
clients/stakeholders via chatting app on a daily basis.
● Effective verbal/written communication onshore/end users/clients
● Experience in working rotational shifts/weekend.
Overview
5
5
years of professional experience
Work History
Production Engineer
Tata Consultancy Services
Pune
03.2019 - Current
● Providing L1 and L2 support on Linux-based applications
● Provide a single point of contact for one or more IT service management processes and business
partners
● Manage weekly and monthly incident and problem review meetings
● Monitoring database jobs, shell scripts, batch scripts, and reporting jobs on control-M
● Adhere to ITIL/ITSM process
● Monitor daily system processes, insuring 100% data processing accuracy rate on critical data
● Working on Monitoring, attending production calls, troubleshooting applications, and resolving bugs
● Experience in advanced SQL programming using Analytical functions, Sub queries, Joins, and so on
● Troubleshoots batch issues and resolve them within SLAs to avoid downstream impact
● Performing day-to-day system admin tasks (User Administration, System health check,
Automated jobs by using cron jobs and shell scripting, etc.)
Education
Bachelor of Science - Computer Science
RSSP
Pune 04.2001 -
Skills
Linux
undefinedTimeline
Production Engineer
Tata Consultancy Services
03.2019 - Current
Bachelor of Science - Computer Science
RSSP
04.2001 -
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