Sandeep Goel
Startup Enthusiast & Hotel Operation Specialist
Mumbai,India
Summary
Focused Business Operations Head and Sales with over 19 years demonstrated talent in organizing work, establishing priorities and delegating tasks to meet service delivery requirements. Skilled in communicating to meet performance and productivity requirements while ensuring compliance with policies and regulations. Proven expertise in Hotels, Restaurants, E-commerce, Marketing. Background includes improving performance, reducing costs and eliminating waste to maximize profitability of food service operations. Strategic planner with superior communication and problem-solving abilities.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
Work History
Director of Sales and Business Development
Adibuja Private Limited
Pune, Maharashtra
01.2020 - Current
- As co-founder and Managing director of adibuja.com I successfully launched E-commerce platform for B2B, Horeca startup from scratch based out of Pune.
- Defined and integrated roles, responsibilities and processes for business team and data management organization.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Masterminded highly successful digital strategies for various platforms to attract customer engagement.
- Evaluated monthly performance statistics and used data to inform future strategies.
- Targeted new markets and increased sales 100 % through proactive sales and negotiation techniques
- Brought in more than 1.5 Cr. in sales in less than 6 months
- Created and launched new online marketing strategies, resulting in 40 % sales increase
- Resolved customer issues quickly and managed over 25 key accounts to increase sales and meet quotas.
Vice President of Operations & Franchise Sales
Yellow Tie Hospitality
Mumbai, Maharashtra
02.2019 - 12.2019
- Drove company branding efforts to increase market presence and brand recognition.
- Supported business development efforts and coordinated with Marketing head on special campaigns.
- Built relationships with customers and community to establish long-term business growth.
- Incorporated inside sales strategies, boosting sales additional by 30 %.
- Created lists of potential customers based on regional markets and assigned sales tasks to team of 10 employees.
- Performed monthly sales forecasting and competitive analysis to determine product performance levels and need for new product developments.
- Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners
- Increased sales by 20% by establishing goals, overseeing performance and corrective actions.
Regional Operations Manager
Barbeque Nation
Bangalore , Karnataka
10.2017 - 02.2019
- Handling 18 outlets independently with 180 Cr. annual turnover.
- Developed processes to save on costs and prevent losses.
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Traveled to over 5 locations per week to manage each store and perform reviews of individual managers and employees.
- Diminished cost of business operation by 6 % while boosting sales by 5 %.
- Achieved positive EBITDA of 22% Year on Year of region.
- Directed strategic workforce planning, performance management, and benefits administration.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Handled customers feedback and actively working on suggestions and feedback to maintain excellent customer service.
Senior Brand Head & Operations Manager
Massive Restaurants Private Limited
Bangalore , Karnataka
02.2017 - 10.2017
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Enhanced sales by promoting Beverage and assisting with creative menu selections.
- Increased kitchen efficiency 20 % by streamlining processes, reducing waste and mentoring team members on proper procedures.
- Enhanced business productivity by training key team members and Bar Tender on best practices and protocols.
Senior Cluster Manager
Barbeque Nation
Mumbai, Maharashtra
05.2012 - 02.2017
- Managed team of 500 employees, overseeing hiring, training, and professional growth of employees.
- Resolved problems, improved operations and provided exceptional service.
- Increased customer satisfaction by resolving critical issues.
- Saved money implementing cost-saving initiatives that addressed long-standing problems.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
- Spearheaded overhaul of company best practices to significantly increase staff retention rates.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Brought in new business connections and revenue generation opportunities by improving networking strategies.
- Hired exceptional candidates and led staff to maximize productivity and eliminate process lags.
- Increased sales by 20% by establishing goals, overseeing performance and measuring them weekly.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Inflight Supervisor & Training
Air India Limited
Mumbai, Maharashtra
11.2005 - 05.2012
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Assessed skill gaps for employees in in-flight department and developed training courses to meet identified needs.
- Coordinated ongoing technical training and personal development classes for staff members.
- Managed new employee orientation training process for more than 300 employees each year.
- Delivered wide variety of courses focused on soft skills, Personality Development and Hospitality.
- Implemented new learning strategies depending upon employees' skill levels.
Shift Supervisor
Cafe Coffee Day
Delhi, Delhi
04.2003 - 11.2003
Education
Bachelor of Science - Hotel Management
Institute of Hotel Management ( IHM)
Hyderabad 08.2000 - 06.2003
Higher Secondary - Commerce
Delhi Public School
Ghaziabad 04.1997 - 03.1998
Secondary School -
Delhi Public School
Ghaziabad 04.1995 - 03.1996
Skills
Strategic planning and execution
Process Improvement
Performance Analysis
Relationship building
Business Development
Product Development
Customer Service
Strategic planning
Sales processes
New Business Development
B to B sales
Market Positioning
P&L Management
Brand development
Training & Development
Horeca
Product Manager
Food and Beverage
Sales operation
Hotel Operations
Costing & Budgeting
EBITDA
Digital Marketing
Supply Chain Management
Vendor Management
Timeline
Director of Sales and Business Development
Adibuja Private Limited
01.2020 - Current
Vice President of Operations & Franchise Sales
Yellow Tie Hospitality
02.2019 - 12.2019
Regional Operations Manager
Barbeque Nation
10.2017 - 02.2019
Senior Brand Head & Operations Manager
Massive Restaurants Private Limited
02.2017 - 10.2017
Senior Cluster Manager
Barbeque Nation
05.2012 - 02.2017
Inflight Supervisor & Training
Air India Limited
11.2005 - 05.2012
Shift Supervisor
Cafe Coffee Day
04.2003 - 11.2003
Bachelor of Science - Hotel Management
Institute of Hotel Management ( IHM)
08.2000 - 06.2003
Higher Secondary - Commerce
Delhi Public School
04.1997 - 03.1998
Secondary School -
Delhi Public School
04.1995 - 03.1996