Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Sandeep Gogia

Cluster Manager - Store Operations
Pune

Summary

  • Experienced professional with 17 years of success in Cluster and Store Operations, Business Development, and Customer Service.
  • Currently handling 11 stores with an impressive turnover of 500 Cr annually, demonstrating expert financial acumen.
  • Expertise in formulating goals, short and long-term budgets.
  • Experienced in developing & executing business expansion strategies to accomplish top & bottom-line profitability.
  • Identifying New Business Opportunity & develop strategies to optimize new Business Potential.
  • Expertise in administering entire gamut of operations including P&L Management; scaled-up cluster operations right from scratch, drove Cluster profitability in new & existing market using proficiency in retail sales.

Overview

9
9
years of professional experience

Work History

Cluster Manager

Croma Retail
04.2023 - Current
  • Improving store performance by building on current practices, and implementing new procedures to ensure future success.
  • To liaise with reporting Manager on weekly review meetings and take appropriate action in Cluster to influence retail sales.
  • Responsible for preparing Budget and maintaining same for cluster.
  • Working with Store Managers in identifying key areas of strength, and areas for growth in Cluster, maximizing sales spaces and store profitability.
  • To support development of all store managers in cluster and ensure they do same for their teams.
  • Ensure employees are updated with latest products/ processes through continuous learning.
  • To monitor, support, and report back on overall environment within-cluster stores; visual merchandising, presentation, cleanliness of stores.
  • To use customer feedback and ensure consistent, quality store experience for customers.

Store Manager

Croma Retail
08.2019 - 03.2023
  • Successfully achieved revenue and profit targets for store while effectively monitoring and controlling expenses and shrinkage through efficient store operations.
  • Led retail operations at Croma-Phoenix Store in Pune, with 4500 sq. ft floor area and 60 Cr annual sales volume
  • Improved customer satisfaction through staff training in customer service and product knowledge
  • Understood customer needs and fulfilled gaps by suggesting optimal solutions.
  • Planned and ensured achievement of store sale targets.
  • Overseen all point of sales activities, including sales transactions, tracking orders and payments, registering sales, maintaining inventory updates, handling returns and refunds, and gathering consumer data for feedback.
  • Effectively communicated company policies and procedures, ensuring timely adherence by all store employees.
  • Consistently communicated actual sales vs. budgeted figures to store team, ensuring achievement of targets.
  • Monitored trade-in products, managed inventory, and controlled logistics and disposal.
  • Oversaw inventory process, ensuring timely and accurate processing of damaged and defective goods.
  • Constantly innovated methodologies to improve customer footfalls and conversion ratio.
  • Scheduled floor manpower to customer ratio to meet customer interface adequately.
  • Maintained outstanding customer standards by providing friendly environment that treated each customer with respect and courtesy, ensuring quick and friendly service.
  • Managed and motivated store team, resulting in increased sales and improved efficiency.
  • Cultivated, promoted, and maintained company's culture through teamwork, collaboration, people development, and achievement of targets.
  • Achieved revenue and profit goals through effective store operations.
  • Effectively communicated sales figures and company policies to staff.

Store Manager

Future Group
02.2015 - 07.2019
  • To plan, monitor and analyze sales trend of allocated stores on a monthly basis & achieve targeted monthly and annual sales targets of assigned store.
  • To develop monthly plan of activities & engagement to support business growth.
  • To manage store operations effectively and ensure 100% adherence to SOPs laid for various functions.
  • To ensure smooth home deliveries in co-ordination with logistics team.
  • To ensure stock hygiene in stores and ensure 100% stock availability at all stores. Take controlling measures to control Damage and Shrinkage. To optimize age of inventory and ensure stock turns.
  • People Management and Development: To ensure timely recruitment, training and development of staff.

Education

MBA - Marketing

SCMLD, Institute
Pune
04.2001 -

Skills

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Software

Microsoft Excel

Timeline

Cluster Manager

Croma Retail
04.2023 - Current

Store Manager

Croma Retail
08.2019 - 03.2023

Store Manager

Future Group
02.2015 - 07.2019

MBA - Marketing

SCMLD, Institute
04.2001 -

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Sandeep GogiaCluster Manager - Store Operations