Sandeep Gupta
Ahmedabad
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Results-driven Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team cohesion.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
Indiamart Intermesh ltd
Ahmedabad
04.2023 - Current
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Developed annual goals for each department based on market trends and competitor analysis.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Reviewed contracts before signing them on behalf of the organization.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Developed strategies to accurately tag data sets with relevant keywords.
- Organized large volumes of data into logical groupings for easier analysis.
Relationship Manager
Indiamart Intermesh ltd
Ahmedabad
11.2019 - 03.2023
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
- Created marketing materials and presentations for prospective clients.
- Provided ongoing support throughout the sales cycle by responding promptly to inquiries, resolving issues, and following up on requests in a timely manner.
- Analyzed market trends and identified potential new customers through research activities.
- Coordinated with cross-functional teams to ensure successful implementation of projects.
- Developed strategies to attract new customers while retaining existing ones.
- Generated reports regarding customer interactions, performance metrics, revenue goals.
- Maintained accurate records of all client interactions within the company's CRM system.
- Resolved escalated customer issues efficiently and effectively within established timelines.
- Provided training sessions for colleagues on best practices related to relationship management.
- Developed processes for tracking key performance indicators such as customer retention rates and overall satisfaction scores.
- Delivered positive experiences to customers at every touch point through clear communication and implementing strategies to improve satisfaction.
Executive
Indiamart intermesh Ltd
Ahmedabad
06.2019 - 11.2019
- Developed and implemented strategies to increase executive efficiency.
- Conducted research on industry trends, competitive landscapes, and customer needs.
- Organized and facilitated regular meetings with senior management teams.
- Created reports summarizing progress against organizational goals and objectives.
- Negotiated contracts with suppliers to maximize value for the company.
- Assisted in developing long-term goals that align with corporate strategy.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Education
Some College (No Degree) - Intermediate
L P English School
KhedSome College (No Degree) - Secondary Education
Sahajivan Collage Of Commerce
KhedB.Com - Marketing
Smt. Kashibai Nawale Collage
PunePGDM - Marketing And Accounts
IILM Collage
LucknowSkills
- Staff Development
- Business Administration
- Strategic Planning
- Expense Tracking
- Workforce Management
- Contract Management
- Business Development
- Performance Management
- Marketing
- Business Planning
- Customer Relationship Management (CRM)
- Brand Management
- Verbal and written communication
- Sales Techniques
- Staff Training and Development
- Lead Generation
- Cross-Functional Teamwork
- Sales management
- Negotiation
- Team Leadership
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Marathi
Beginner
A1
Gujarati
Beginner
A1
Certification
- 3 Times employee Of the Month
- Employee of the Year
- Complete Monthly Target which is Given by The Organization
- Lockdown Warrior
Timeline
Manager
Indiamart Intermesh ltd
04.2023 - Current
Relationship Manager
Indiamart Intermesh ltd
11.2019 - 03.2023
Executive
Indiamart intermesh Ltd
06.2019 - 11.2019
Some College (No Degree) - Intermediate
L P English School
Some College (No Degree) - Secondary Education
Sahajivan Collage Of Commerce
B.Com - Marketing
Smt. Kashibai Nawale Collage
PGDM - Marketing And Accounts
IILM Collage
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