SANDEEP GUPTA
Gorakhpur
Summary
Dynamic IT Support Specialist with extensive experience at Impact Infotech Pvt. Ltd., excelling in system administration and asset management. Proven track record in enhancing operational efficiency and delivering exceptional support across diverse environments. Adept at troubleshooting and fostering strong vendor relationships, ensuring seamless IT operations for over 1500 users.
Overview
7
7
years of professional experience
Work History
Senior IT Support Specialist
Impact Infotech Pvt. Ltd.
Gurugram
06.2024 - Current
- Providing support to domestic users and international users to their problem, working with R&D dept. software, Antivirus, DLP, Asset management, Contract & Procurement Dealing, Contractor Performance evaluations, vendor payroll, Queries Dealing & operations.
- Outlook 365, MS teams, OneDrive, workday, Citrix receiver installation & configuration, network Printer, windows deployment, BYOD, Troubleshooting Laptop, Desktop & Printer.
- To dispatch laptops to new users, and other IT assets to users.
- AVVC Support, Polycom devices support, Barco, Clickshare, coordination with vendors.
- Involved in New office bring up activities with vendor.
Senior IT Support Engineer
Team Computer Pvt ltd
Delhi
06.2023 - 05.2024
- Providing support to AMEA, Gulf countries, America & Europe users to their problem.
- Working with R&D dept. software, Antivirus, DLP, Asset management, Contract & Procurement Dealing, Contractor Performance evaluations, vendor payroll, Queries Dealing & operations.
- Outlook 365, MS teams, OneDrive, workday, Citrix receiver installation & configuration, network Printer, windows deployment, BYOD, Troubleshooting Laptop, Desktop & Printer.
Senior Customer Support engineer
PC Solutions Pvt ltd
Delhi
01.2021 - 01.2023
- Experienced professional in PC Solutions as Senior Customer support engineer with the hands on experienced with US based client side Avantor Performance materials India ltd.
- Expertise in VPN, O365, MS Teams, Citrix receiver, R&D dept. software, Antivirus, DLP, Asset management, Contract & Procurement Dealing, Contractor Performance evaluations, vendor payroll, Queries Dealing & operations.
- Knowledge of Microsoft office Products Suite and other cloud-based business applications.
End User Support Engineer
Microland Limited
Gurugram
01.2018 - 01.2021
- Having Experience in O365, Remote Support, VPN, TEAMS, SKYPE, R&D software, Plant based applications.
- Responsible for the overall IT infrastructure operations of company's Delhi, Noida, Mumbai warehouse offices (1500 users).
- Responsible for supporting business objectives, bring up new offices, moves etc.
IT Support Engineer
Infiniminds Pvt Ltd.
Gurugram
01.2019 - 07.2019
Education
MBA - IT&HR
SVSU University
Meerut09-2023
Bachelor of science - Physics & Electronics
DDU GORAKHPUR UNIVERSITY
GKP07-2015
Certificate of CCC - course on computer Concept
National Institute of Electronics & Information Technology (NIELIT)
Delhi06-2015
Postgraduate diploma - networking
Government Polytechnic Kanpur
KanpurSkills
- System Administration
- Asset Management
- Data Management
- Process Improvement
- MacBook Support, JAMF Server
- Configuring
- Troubleshooting
- Networking
- Cloud-based Applications
- Windows Deployment
- Workday
- System Enhancement
- Maintenance
- HRIS System
- SAP
- JAVA
- Software Installation
- IP Address Configuration
- AVVC device support, BARCO, Clickshare, Polycom devices
- Cisco Equipment
- Meraki MX-84
- Citrix Receiver
- Virtual Desktop Service
- Engineering
- Planning
- Image Provisioning
- Management
- Patching
- SCCM Support
- Antivirus Management
- Compliance
- Encryption Management
- BitLocker
- Legacy Symantec
- Warehouse Management
- Inventory Management
- Asset Imaging
- Asset Disposal
- Asset Shipping
- Data Recovery
- Network End User Device Inventory Management
Software And Technical Expertise
- Experienced in system administration, cloud-based applications, windows deployment, Workday, system enhancement and maintenance.
- Familiar with HRIS system, SAP, JAVA.
- Installing and configuring software for R&D dept.
- Configuring IP address, static IP, Cisco equipment, Meraki MX-84, Citrix receiver.
- Virtual Desktop Service - Engineering, planning, image provisioning, management, patching and support.
- Antivirus Management and compliance on End User devices, administration.
- Encryption management through BitLocker and Legacy Symantec.
- Warehouse management, Inventory Management, Asset Imaging and Disposal, Asset Shipping and receipt, Data Recovery, Network End User device inventory management.
- MacBook Support, JAMF Server Support, MacBook configuration.
Timeline
Senior IT Support Specialist
Impact Infotech Pvt. Ltd.
06.2024 - Current
Senior IT Support Engineer
Team Computer Pvt ltd
06.2023 - 05.2024
Senior Customer Support engineer
PC Solutions Pvt ltd
01.2021 - 01.2023
IT Support Engineer
Infiniminds Pvt Ltd.
01.2019 - 07.2019
End User Support Engineer
Microland Limited
01.2018 - 01.2021
MBA - IT&HR
SVSU University
Bachelor of science - Physics & Electronics
DDU GORAKHPUR UNIVERSITY
Certificate of CCC - course on computer Concept
National Institute of Electronics & Information Technology (NIELIT)
Postgraduate diploma - networking
Government Polytechnic Kanpur
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