Sandeep Gupta
Airport Operation And Customer Service
Bhubneshwar
Summary
Experienced Airport Operations and Customer Service Professional with over 9 years in airline operations and passenger services. Skilled in Departure Control System (DCS), Baggage Reconciliation System (BRS), and resource planning. Proven track record in enhancing operational efficiency, minimizing baggage delays, and driving team performance.
Overview
3
3
Languages
2
2
Certifications
9
9
years of professional experience
Work History
Assistant Manager – Airport Operations & Customer Service
InterGlobe Aviation Pvt. Ltd. (IndiGo Airlines)
04.2017 - 06.2026
- Coordinated daily airport operations for 20+ departures, ensuring adherence to safety, security, and service standards.
- Reduced baggage delays by 20% through effective utilization of BRS and operational controls.
- Led and supervised a team of 40+ airport personnel across passenger services and operational functions.
- Conducted training programs for 150+ employees on SOP compliance and customer service, enhancing overall operational preparedness.
- Conducted training programs for 150+ employees on SOP compliance, customer service, and emergency response.
- Managed VIP, PRM, and special assistance passengers, delivering high-quality service tailored to individual needs.
- Prepared shift rosters, operational reports, and ensured efficient resource allocation.
Education
BBA - Management & Operations
Utkal University
Bhubaneswar 04.2001 -
Skills
- Airport Operations Management
- Flight Coordination
- Ground Handling
- Passenger Handling Systems
- Operational Control
- Airport security
- Regulatory Compliance
- Crisis Management
- Stakeholder Management
- Team Leadership
- Customer service
- Guest Relations
Certification
Certified Load Officer – Airbus A320, A321 & ATR aircraft
Timeline
Assistant Manager – Airport Operations & Customer Service
InterGlobe Aviation Pvt. Ltd. (IndiGo Airlines)
04.2017 - 06.2026
BBA - Management & Operations
Utkal University
04.2001 -
Career Highlights
- 9+ years with IndiGo Airlines
- Managed airport operations for 20+ daily flights
- Led teams of 40+ operational staff
- Trained and mentored 150+ employees
- Improved OTP by 15%
- Reduced baggage delays by 20%
- Enhanced customer satisfaction by 18%