Sandeep Harishchandra Patil
Navi Mumbai
Summary
Results-driven logistics and supply chain leader with 18+ years of expertise in freight forwarding, export-import operations, and key account management. Proven ability to lead regional operations, optimize supply chain processes, and deliver superior client satisfaction. Skilled in managing cross-border logistics, driving process automation, and building strong client partnerships across diverse industries.
Overview
20
20
years of professional experience
3
3
Languages
Work History
Regional Manager, Operations
Freight Systems India Pvt Ltd
11.2024 - Current
- Lead end-to-end freight forwarding operations (Air, Sea, Road) across multiple locations.
- Implemented process improvements and automation, reducing manual errors by X%.
- Manage budgets and cost optimization initiatives, improving efficiency by X%.
- Strengthen client relationships, ensuring high service quality and retention.
Customer Service & Operations Manager
DP WORLD, Mumbai
03.2021 - 10.2024
- Oversaw customer service operations across Western Region, ensuring SLA compliance.
- Improved KPI performance by X% through process alignment and team training.
- Resolved escalations, enhancing customer retention and satisfaction.
- Supported business development by identifying new opportunities with key accounts.
Assistant Manager, Customer Service
Uniworld Logistics, Mumbai
02.2020 - 02.2021
- Managed customer service for major accounts (Mahindra & Mahindra, Timken).
- Handled nominations, buyer’s consolidation, and documentation for global shipments.
- Negotiated rates with carriers, achieving X% cost savings.
Assistant Manager, Operations
Dart Global Logistics, Mumbai
09.2017 - 12.2020
- Oversaw ocean operations and client servicing for key accounts.
- Managed RFQs, quotations, and buyer’s consolidation shipments.
- Maintained KPIs and ensured timely shipment execution.
Assistant Manager, Sea Freight Operations
Aramex, Mumbai
10.2015 - 08.2017
- Executed import/export shipment operations end-to-end.
- Negotiated with carriers and overseas agents for competitive pricing.
Assistant Manager
Always Logistics India Pvt Ltd
12.2014 - 09.2015
- Handled nominations, rate negotiations, and execution of shipments.
Documentation Executive
Robinsons Cargo & Logistics, Mumbai
07.2007 - 11.2014
- Managed export-import documentation, SI/AMS/ISF filings, and carrier coordination.
Export/Import Coordinator
Robust Exim Services, Belapur
11.2005 - 06.2007
- Oversaw customs processes, vessel scheduling, and container planning.
Education
B.Sc. -
Veer Wajekar A.S.C. College
01.2004
Skills
- MS Office (Excel, Word, PowerPoint)
- Data Analysis
Areas of Expertise
- Freight Forwarding & EXIM Operations:
- Specialized in handling both import and export logistics across air, sea, and road.
- Experienced in managing end-to-end shipping processes — from booking cargo space, coordinating with carriers/agents, to final delivery.
- Skilled in preparing and verifying all required customs and EXIM (Export-Import) documentation, ensuring compliance with global trade regulations.
- Value: Minimizes delays, ensures smooth cargo flow, and enhances customer satisfaction.
- Key Account & Client Relationship Management:
- Strong ability to build and maintain long-term partnerships with global clients.
- Proactive in understanding client requirements, solving escalations, and tailoring services to meet expectations.
- Experienced in managing strategic accounts like , Tata Motors , Mahindra & Mahindra, Timken, and other major players.
- Value: Increases client retention, revenue growth, and repeat business.
- Regional Operations Leadership:
- Leadership experience in managing multi-location teams across operations, customer service, and warehousing.
- Skilled at resource allocation, workforce training, and ensuring team alignment with company goals.
- Experienced in setting KPIs, monitoring performance, and driving operational excellence in assigned regions.
- Value: Ensures seamless regional operations and consistency in service delivery
- Process Optimization & Cost Control:
- Expertise in identifying process inefficiencies and implementing automation to reduce manual work.
- Skilled in optimizing shipment planning, vendor management, and route selection to reduce costs.
- Proven ability to manage budgets, cut overheads, and negotiate favourable contracts.
- Value: Increases profitability while maintaining high service standards.
- International Trade Compliance:
- Knowledgeable in international trade laws, customs regulations, and documentation standards (SI, ISF, AMS, HBL/MBL, etc.).
- Skilled at ensuring adherence to INCOTERMS, country-specific trade rules, and compliance with hazardous cargo requirements.
- Close collaboration with customs brokers and regulatory authorities to avoid penalties or shipment delays.
- Value: Guarantees error-free compliance, reducing business risks.
- Vendor & Carrier Negotiation:
- Strong negotiation skills with shipping lines, NVOCCs, transporters, and overseas agents to secure competitive rates.
- Ability to evaluate multiple vendor options while ensuring quality, reliability, and timely service.
- Skilled at preparing RFQs, bidding, and rate contracts for large-scale shipments.
- Value: Reduces freight costs and strengthens vendor partnerships.
- Customer Service Excellence:
- Focused on delivering superior service through prompt responses, transparency, and proactive issue resolution.
- Experienced in managing escalations and providing personalized solutions to clients.
- Skilled in KPI monitoring, service reporting, and ensuring consistent SLA adherence.
- Value: Enhances customer loyalty and positions the company as a trusted logistics partner.
- Team Development & Leadership:
- Experienced in mentoring and developing teams, fostering a culture of accountability and continuous improvement.
- Skilled at delegating tasks, resolving conflicts, and motivating team members to achieve targets.
- Encourages cross-functional collaboration between sales, operations, and customer service teams.
- Value: Builds a strong, capable workforce that drives sustainable business growth
Timeline
Regional Manager, Operations
Freight Systems India Pvt Ltd
11.2024 - Current
Customer Service & Operations Manager
DP WORLD, Mumbai
03.2021 - 10.2024
Assistant Manager, Customer Service
Uniworld Logistics, Mumbai
02.2020 - 02.2021
Assistant Manager, Operations
Dart Global Logistics, Mumbai
09.2017 - 12.2020
Assistant Manager, Sea Freight Operations
Aramex, Mumbai
10.2015 - 08.2017
Assistant Manager
Always Logistics India Pvt Ltd
12.2014 - 09.2015
Documentation Executive
Robinsons Cargo & Logistics, Mumbai
07.2007 - 11.2014
Export/Import Coordinator
Robust Exim Services, Belapur
11.2005 - 06.2007
B.Sc. -
Veer Wajekar A.S.C. College
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