Sandeep HR

Managed daily branch operations, ensuring compliance with banking policies and federal regulations

• Conducted internal audits to ensure adherence to internal controls and external regulatory requirements
• Responded to customer inquiries and resolved account issues
• Generated monthly, quarterly, and annual sales reports for management review
• Assisted with the development of operational plans and procedures
• Prepared documents for regulatory compliance audits
• Identified opportunities to improve customer service quality
• Provided customers with accurate information about the value of their gold items
• Evaluated gold and precious metal items, such as jewelry, coins, bars and bullion to determine the value
• Utilized specialized tools and equipment to weigh and measure gold items accurately
• Maintained records of all transactions in a database system
• Generated detailed reports outlining the results of each appraisal
• Maintained accurate and current electronic database of completed appraisal work
• Checked recent sales, reproduction costs and potential income from property to calculate values
• Maintained a positive work environment that promoted collaboration between team members
• Monitored accounts to identify overdue payments and pursue timely remedies
• Analyzed customer payment trends and developed strategies to reduce overdue accounts.
• Adhered to company policies and applicable laws while collecting debts from customers.

• Managed customer inquiries through phone calls, emails, or face-to-face interactions
• Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow
• Created and maintained computer- and paper-based filing and organization systems for records, reports and documents
• Balanced daily transactions on a computerized point-of-sale system
• Utilized various tools such as magnifying glasses, scales, x-ray fluorescence machines, spectrometers, microscopes to analyze gold pieces
• Addressed customer questions and concerns regarding products, prices and availability
• Recommended loan amounts based on property value of collateral
• Provided assistance in troubleshooting any technical issues that arose during daily operations

• Filled out work orders, repair logs and maintenance plans to document work completed.
• Completed scheduled appointments on time to drive quality service.
• Replaced defective components or parts as needed.
• Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
• Managed quality control and maintained high level of customer satisfaction.
• Recorded expenses and maintained receipts.
• Kept records of parts and equipment used in projects to update inventory.
• Used register system to ring up customer purchases, process payments, and issue receipts.
• Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
• Maintained records of repairs, calibrations, and tests performed on equipment.