Sandeep Ingole

As a Global Support Contract Specialist, I was responsible for handling opportunities, managing quotes, and overseeing the entire lifecycle of contracts, including Smooth conversion of the Quote. My role involved close collaboration with sales teams to ensure the accurate and timely creation of support contracts, addressing client inquiries, and resolving issues related to contract terms and conditions.

• Achieved a 95% customer satisfaction rate by efficiently resolving contract-related issues.
• Get on a call with AE to get the issue resolved in time to reduce the quote conversion process
• Trained and mentored a team of junior contract specialists, enhancing overall team performance.
• Collaborated with cross-functional teams to streamline the contract approval process, reducing approval times and conversion of quote
• Developed and implemented processes to streamline Quote management and improve efficiency across global operations that impacted the overall Revops team.

As a Team Lead, I was responsible for handling bookings from hotels and creating orders on our proprietary system to maintain accurate data records. I played a pivotal role in training and mentoring new employees, ensuring they were well-versed with our processes and systems. Additionally, I managed and guided the team, ensuring smooth operations and high performance. My responsibilities included overseeing the workflow, addressing any issues that arose, and continuously improving team efficiency and productivity.

• Successfully managed and processed over 1,000 hotel bookings monthly, ensuring accuracy and timeliness.
• Trained and mentored over 100 Plus new employees, significantly reducing their onboarding time by 30%.
• Implemented new team management strategies that increased overall team productivity by 25%.
• Developed a comprehensive training program that improved new hire retention rates by 15%.
• Fostered a collaborative team environment, that increased team satisfaction scores.

As a Supervisor, I was responsible for handling orders and dispatches and managing trackings on online orders placed through our e-commerce site. I oversaw end-to-end order management, ensuring that every step from order placement to delivery was executed efficiently. I also led a team, providing guidance, support, and training to ensure high performance and adherence to company standards. My role involved constant communication with other departments to streamline processes and improve overall customer satisfaction.

• Successfully managed the processing and dispatch of over 10,000 orders monthly.
• Implemented a new tracking system that reduced order tracking errors by 20%.
• Led a team of 15 members, achieving a 95% on-time delivery rate.
• I trained a batch of 5 to 7 people every 3 weeks
• Developed and executed training programs that increased team productivity by 30%.
• Streamlined order management processes, reducing order processing time by 25%.
• Maintained a customer satisfaction rate of 98% through effective order handling and team management.