Sandeep Jadhav
Kalyan East
Summary
Accomplished industry leader offering 18 plus years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Manager of Operations (Manager of Pre-sales)
The Guardians India Real Estate Advisory
Mumbai
01.2024 - Current
- Company Overview: The Guardians India is a Mandate firm in Reals Estate Business, based majorly in Mumbai and Pune, specializes in Residential projects
- Leading the Pre-Sales Team for 8 plus Residential Projects & Outsourced Cold Calling Team
- Working in Co-ordination with the Marketing team for planning of Campaigns and leading execution
- Co-ordination with Sales team to facilitate closures of Visited Customers
- Reviewing daily performance and target planning of the Team
- Ensure adherence to CTQ parameters and 100% Compliance
- Co-ordinating with HR and meet capacity requirements
- The Guardians India is a Mandate firm in Reals Estate Business, based majorly in Mumbai and Pune, specializes in Residential projects
Manager of Operations (Manager of Pre-sales)
Solitaire Promoters & Builders
Pune
10.2022 - 01.2024
- Company Overview: Solitaire Group is a Construction Company, based majorly in Pune and specializes in Residential & Commercial projects
- Leading the entire Pre-Sales Team for Solitaire group of 8 Commercial & Residential Projects
- Working in Co-ordination with the Marketing team for planning of Campaigns and leading execution
- Co-ordination with Sales team to facilitate closures of Visited Customers
- Reviewing daily performance and target planning of the Team
- Ensure adherence to CTQ parameters and 100% Compliance
- Co-ordinating with HR and meet capacity requirements
- Solitaire Group is a Construction Company, based majorly in Pune and specializes in Residential & Commercial projects
Manager of Operations (Contact Center Operations)
Eureka Outsourcing Services
Mumbai
01.2022 - 09.2022
- Company Overview: Eureka specializes in providing Sales and Top notch Customer services to leading Insurance and Banks across India
- Leading a Team of 300 Associates for Banking process ( Sales)
- Client servicing & expectation management
- Reviewing daily performance and target planning of the Teams
- Managing leaves and absenteeism within the team and achieving shrinkage targets
- Ensure adherence to CTQ parameters and 100% Compliance
- Co-ordinating with HR and meet capacity requirements
- Eureka specializes in providing Sales and Top notch Customer services to leading Insurance and Banks across India
Manager of Operations (Contact Center Operations)
PlatinumOne Business Solutions
Mumbai
12.2018 - 01.2022
- Company Overview: PlatinumOne specializes in providing Lead Generation and Closure Management services to leading Insurance and Real Estate houses across India
- Leading a Team of 200 Associates for Multiple Real Estate & Insurance Clients for Lead Generation & Closure Management
- Client servicing expectation management
- Reviewing daily performance and target planning of the Teams
- Managing leaves and absenteeism within the team and achieving shrinkage targets
- Ensure adherence to CTQ parameters and 100% Compliance
- Co-ordinating with HR and to meet capacity requirements
- Managing Client expectations and meeting PML
- PlatinumOne specializes in providing Lead Generation and Closure Management services to leading Insurance and Real Estate houses across India
Deputy Manager (Customer Acquisition)
IIFL Securities
Mumbai
05.2018 - 12.2018
- Company Overview: IIFL Securities is a Share broking and NBFC firm, which provides financial services
- Leading a Team of 30 executives of Customer acquisition (Demat & Mutual Funds)
- Managing performance of the team
- Managing discipline and creatives for the entire process
- Preparing Process reviews for Weekly/Monthly/Quarterly Performance reviews
- Making and initiating performance improvement initiatives
- IIFL Securities is a Share broking and NBFC firm, which provides financial services
Sr. Team Leader (Contact Center Operations)
Hexaware BPS
Mumbai
03.2017 - 04.2018
- Company Overview: Hexaware BPS is a provider delivering contact center and business process outsourcing services to global and domestic clients
- Leading a Team of 150 Associates for Flipkart Complaints and Resolution L2 Inbound team
- Client management and process improvement
- Managing daily performance of the Team Members
- Maintaining daily service levels
- Managing leaves and absenteeism within the team and achieving shrinkage targets
- Co-ordinating with HR and Training team to ensure capacity requirements are met as handles OJT LOB as well
- Hexaware BPS is a provider delivering contact center and business process outsourcing services to global and domestic clients
Sr.Team Leader (Contact Center Operations)
First Source Pvt. Ltd.
Mumbai
12.2013 - 03.2017
- Company Overview: First Source is a provider delivering contact center and business process outsourcing services to global clients
- First Source is a provider delivering contact center and business process outsourcing services to global clients
Team Leader (Contact Center Operations)
Zenta Pvt. Ltd.
Mumbai
10.2006 - 11.2013
- Company Overview: Zenta Pvt
- Ltd
- Recently taken over by the client NCO Group now known as Radius Pvt
- Ltd is a provider delivering contact center and business process outsourcing services to global clients
- Leading a Team of 18 Associates for Transworld systems
- Managing daily performance of the Team Members
- Facilitating Communication between Mumbai and US Operations
- Managing achievement of Revenue goals
- Managing leaves and absenteeism within the team and achieving shrinkage targets
- Zenta Pvt
- Ltd
- Recently taken over by the client NCO Group now known as Radius Pvt
- Ltd is a provider delivering contact center and business process outsourcing services to global clients
Max India
Mumbai
01.2001 - 10.2006
- Managing performance of Team of 15 Field Executives
- Managing daily Sales performance of the business
- Goal-setting and strategy making to achieve Sales targets
- Ensure monthly motivational activities are carried out across the office
- Recruitment and Capacity planning to meet Sales targets
Education
B com - Commerce
EIILM University
India01.2012
HSC - Commerce
Birla College
India01.1995
SSC - General
Model English School
India01.1993
Skills
- Project management
- Data analysis
- Compliance monitoring
- Sales process optimization
- Performance evaluation
- Campaign planning
- Customer relationship management
- Team leadership
- Capacity planning
- Client servicing
- Strategic planning
- Customer service
- Cross-functional coordination
- Documentation and reporting
- KPI tracking
- Goal setting
- Emergency response
- Policy implementation
- Public speaking
- Analytical thinking
- Performance monitoring
- Vendor management
- Staff recruitment
- Resource allocation
- Process flows
- Operations management
- Troubleshooting and problem solving
- Workforce training
Personal Information
- Date of Birth: 02/09/77
- Marital Status: Married
Accomplishments
- Piloted Presales share in revenue from 8% to 22% while working at Solitaire Developers
- Instrumental in transitioning Presales from a Lead Servicing Unit to a Feedback and Data Assessment team
- Instrumental in driving 60+ NPS with Sky Customer Services
- Created a simulator with the help of the technology team for Flipkart to reduce non-compliance cases due to tagging errors
- Successfully achieved all the STS targets between Q1 2012 and Q3 2013
- Won the Best Team Leader award for Q1, Q3, and Q4 of 2012 with Zenta
- Won Best Team Leader awards from August 2016 to December 2016 with First Source
- Won Best AM awards for PlatinumOne for the years 2019 and 2020
Languages
- English
- Hindi
- Marathi
Career Path
- Marketing Executive, UniMax India, Not specified
- Owner, Max India, 01/01/01 to 10/31/06
- Team Leader (Voice & Outbound Operations), NCO INDIA Pvt. Ltd., Not specified
- SR Team Leader (Inbound STS Operations), First Source Pvt. Ltd., 12/01/13 to 03/31/17
- SR Team Leader (Inbound Operations), Hexaware BPS, 03/01/17 to 04/30/18
- Deputy Manager (Customer Acquisition), IIFL Securities, 05/01/18 to 12/31/18
- Manager of Operations (Lead Generation, Real Estate & Insurance Closure Management), PlatinumOne Business Solutions, 12/01/18 to 01/31/22
- Manager of Operations (BFSI), Eureka Outsourcing Services, 01/22/22 to 09/30/22
- Manager of Operations (Manager of Pre-Sales), Solitaire Promoters & Builders, 10/01/22 to 01/31/24
- Manager of Operations (Manager of Pre-Sales), The Guardians Real Estate Advisory Ltd., 01/01/24 to Present
Professional Snapshot
A result driven professional with over 16 years of experience in Diverse Operations. Presently associated with The Guardians Real Estate Advisory Pvt. Ltd. as Manager of Operations (Manager of Pre-sales). A keen planner and strategist with proven abilities in delivering accurate Business Objectives, resolving performance bottlenecks and achieving desired results. An effective leader with good communication, interpersonal skills and expertise in managing cross cultural workforces with Domain expertise in BFSI, Real Estate and Customer Service.
Affiliations
- Received Attrition Warrior of the year back to back for 2 years in 2014 & 2015 while working at Firstsource for Sky TV Process
- Received Best Manager of the Year Award in 2019 & 2021 while working at PlatinumOne Business Solutions
Certification
- Completed Maharera Consultant Certification in 2025
Timeline
Manager of Operations (Manager of Pre-sales)
The Guardians India Real Estate Advisory
01.2024 - Current
Manager of Operations (Manager of Pre-sales)
Solitaire Promoters & Builders
10.2022 - 01.2024
Manager of Operations (Contact Center Operations)
Eureka Outsourcing Services
01.2022 - 09.2022
Manager of Operations (Contact Center Operations)
PlatinumOne Business Solutions
12.2018 - 01.2022
Deputy Manager (Customer Acquisition)
IIFL Securities
05.2018 - 12.2018
Sr. Team Leader (Contact Center Operations)
Hexaware BPS
03.2017 - 04.2018
Sr.Team Leader (Contact Center Operations)
First Source Pvt. Ltd.
12.2013 - 03.2017
Team Leader (Contact Center Operations)
Zenta Pvt. Ltd.
10.2006 - 11.2013
Max India
01.2001 - 10.2006
B com - Commerce
EIILM University
HSC - Commerce
Birla College
SSC - General
Model English School
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