Travelling
Sandeep Jayaram
Analyst (Associate Manager)
Bengaluru,KA
Summary
A self-driven professional with over 11+ Years of experience with ANZ and an excellent track record in banking domain. Highly motivated and ambitious individual with a proven track record in delivering service level requirement and possessing excellent skills in Risk domain and having the ability to work with minimum supervision whilst leading the business and driving best practices to strive for operational excellence.
Overview
4
4
Languages
4
4
Certifications
5
5
years of post-secondary education
12
12
years of professional experience
Work History
Analyst
ANZ Operations & Technology Pvt Ltd
Bangalore, Karnataka
04.2018 - Current
- Implemented risk avoidance and mitigation strategies to eliminate hazards, activities and exposures that could negatively impact organizational assets.
- Implemented and managed controls to comply with laws and regulations, agreements and SOPs.
- Measured performance against process requirements to align improvement to performance shortfalls.
- Coordinated client compliance and due diligence requests to facilitate quality assurance and internal audits.
- Conducted Risk Governance meetings and generated reporting to support risk monitoring and management.
- Planned, performed and implemented Lean and Six Sigma process improvement initiatives to measure and eliminate defects in development and increase efficiency.
- Identified key risks and mitigating factors of potential investments such as asset types and values, legal and ownership structures and industry segments.
- Identifying Risk associated with individual systems and highlighted those in Risk forum so that the risk can be tracked and presented to higher Management and in parallel to think of a better solution to avoid that in future to minimize the risk
Assurance Senior Associate
ANZ Support Services India Pvt Ltd
Bangalore, Karnataka
01.2016 - 03.2018
- Evaluated function, performance and design compliance of every process against design standards.
- Designed, executed and maintained automated/manual test scripts for Key Control Testing.
- Prepared process map, Process flow and mandatory field to ensure that the automation project is completed successfully.
- Identified, planned and executed areas for improvement to provide consistent integrity and quality of service that reduced errors with outgoing payroll.
- Responsible for coordinating with BC Directors and getting the BC plan ready for unseen situations.
- Responsible for creation of SIPOC, hands off documentation, Detailed Procedures, Work Instructions and Job Aids for processes being transitions.
- Perform & Monitor Key Control Testing for Australia and Bangalore based teams.
- Complete sample testing of volumes as set out in the QA Framework.
- Identify and escalate process, policy and procedural improvements which can benefit Quality Assurance and the business function.
- Collaborated with cross functional teams and vendors to create a quality root cause analysis to minimize repeat failures.
- Performing root cause analysis and preventative management as required, ensuring that all necessary parties are informed and involved in the process.
- Review of Process Documents and procedures on timely basis and ensuring the changes in process with Business teams are updated.
Quality Assurance Analyst & Process Trainer
ANZ Support Services India Pvt Ltd
Bangalore, Karnataka
04.2010 - 12.2015
- Maintained knowledge of regulatory requirements of VISA & MasterCard.
- Ensuring all chargeback, pre-compliance, pre-arbitration related documentation are forwarded to member banks & Visa International in proper order and within the stipulated time period in accordance with Visa International Operating regulations.
- Monitoring Fraud & reconciling accounts of the Chargeback process to of NZ Credit/Debit Card.
- To make sure quality of the services provided by the organization is met. We overlook the total quality of services to meet customer's expectations, legal compliances and also provide business solutions for the improvement of the process.
- Performing Quality audits and sending reports to internal stakeholders and also Training and mentoring the new recruits on the process.
- Ensure that key risks are covered and providing control measure on the basis of customer process gap is addressed through Knowledge management system in place. Complaints, Escalations & Internal & external Complaints.
- Revising procedures and policy as per organization standards.
- Prepared process map, Process flow and mandatory field to ensure that the automation project is completed successfully.
- Identified, planned and executed areas for improvement to provide consistent integrity and quality of service that reduced errors with outgoing payroll.
- Reduced Payroll QA manual work by developing new QA tool to help the flow of work go smoothly and to ease the way of tracking all our data available for Audit purpose.
- Integral role in identifying and developing projects/process improvements for various teams.
- Ensuring all SLA’s and key metrics like Turnaround Time and deliverables are met with continuous improvement.
- Carry out supervisory responsibilities in accordance with the organization policies; this includes assigning and directing work, skill development in the team members, appreciating and resolving problems
Loan Support Analyst
ANZ Support Services India Pvt Ltd
Bangalore, Karnataka
09.2008 - 03.2010
- Analyzed data to identify opportunities for improvement.
- Role involves creation of loan accounts and drawing down loans for the customers. Providing loan restructure, repayment plans and updates the changes in interest rate into customer’s loan account.
- Preparation of Loan agreements and Overdraft agreements for the New Loans for New Zealand Banking clients.
Education
MBA - Finance
Madurai Kamaraj University
Madurai 06.2010 - 05.2012
Bachelor of Commerce - Accounting
S.M.S.G. Jain College
Bangalore 06.2005 - 06.2008
Skills
Operational Risk & Compliance
Key Control testing
Audit Compliance
Stakeholder Management
Training & Mentoring
Business Continuity Management
Problem Solving Skill
Negotiating Skill
Quality Management
Certification
ITIL V3 Foundation
Interests
Long drive with Music
Timeline
Certified Cloud Security Officer (CCSO), [Udemy]
07-2020
ISO 31000. Risk Manager Training, [Udemy]
06-2020
ISO/IEC 27001. Information Security Management System, [Udemy]
05-2020
Analyst
ANZ Operations & Technology Pvt Ltd
04.2018 - Current
ITIL V3 Foundation
02-2017
Assurance Senior Associate
ANZ Support Services India Pvt Ltd
01.2016 - 03.2018
MBA - Finance
Madurai Kamaraj University
06.2010 - 05.2012
Quality Assurance Analyst & Process Trainer
ANZ Support Services India Pvt Ltd
04.2010 - 12.2015
Loan Support Analyst
ANZ Support Services India Pvt Ltd
09.2008 - 03.2010
Bachelor of Commerce - Accounting
S.M.S.G. Jain College
06.2005 - 06.2008