Sandeep Jolly
Lead Verification Specialist
Dehradun
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Lead Verification Specialist
PCITS
11.2013 - Current
- Act as the primary point of contact for premium clients.
- Answering phone calls,responding to customer queries and connecting the client with the desired person in the company.
- Analyzing the authenticity of the calls for better results.
Customer Service Representative
Dell Technologies
01.2011 - 06.2011
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
Account Executive
Astra Business Services
09.2008 - 01.2011
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Applied needs-based analysis to assess current satisfaction and importance of various product features to customers.
Education
B.COM - Commerce
D.A.V Pg College
Dehradun 05.2001 -
Skills
Analytical Thinking
Timeline
Lead Verification Specialist
PCITS
11.2013 - Current
Customer Service Representative
Dell Technologies
01.2011 - 06.2011
Account Executive
Astra Business Services
09.2008 - 01.2011
B.COM - Commerce
D.A.V Pg College
05.2001 -
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