Sandeep Joshi

Provide consultancy services to Telecom/ IT/Software firms in Quality standards implementation and sustenance. Key work highlights :

• ISO/IEC 27001:2013 & CMMI consulting – Sasken Communication Technologies Limited
• ISO/IEC 27001 certification of Key Client ODCs of M/s Subex Limited at Bangalore, India and London, UK
• ISO/IEC 17025 accreditation of CanvasM Test Lab, NOida Of CanvasM (Subsidiary Of Tech Mahindra)
• ISO 9001:2008 certification – Synapse Design AutOmatiOn India
• ISO/IEC 27001:2005 & 2013 certification – Mobileum India & Mobileum Technologies
• TL 9000 R5.5/5.0 certification – Overture NetwOrks India
• ISO 9001:2015 & ISO/IEC 27001:2013 IMS certification – Ephicacy Lifescience Analytics India, USA & Canada
• ISO/IEC 27001:2013 consulting – Spearhead Services India
• ISO/IEC 27001:2013 & 20000 -1 :2011 consulting – Mobily InfoTech India
• ISO 9001:2015 consulting – Graphene SemicOnductOrs India
• ISO/IEC 27001:2013 consulting – Burndy TechnOlOgies (Hubbell India)
• TL 9000 R6.0/5.0 consulting – KyOcera TelecOm Equipment Sdn Bhd, Malaysia
• TL 9000 R6.0/5.0 consulting – Venture ElectrOnics Services Sdn Bhd, Malaysia
• TL 9000 R6.0/5.0 consulting – ADVA Optical NetwOrking, India
• TL 9000 R6.0/5.5 consulting – Aksh Optifibre, India
• ISO 22301:2012 & Quality Assurance Services - Juniper Networks, MSP Client Saudi Telecom Company
• ISO 9001 & ISO/IEC 27001 certification consulting – Air Linq (Globetouch)Technologies & Global Data Centers
• TL 9000 R6.2/5.7 certification consulting – Dubai TelecOm (EITC), TechnOlOgy Division @ Dubai, UAE
• TL 9000 R6.3/5.8 certification consulting – IP Infusion Software Products India, USA & Canada
• ISO 9001:2015 & ISO/IEC 27001:2013 IMS certification sustenance – Ephicacy Consulting Inc. India, USA & Canada
• ISO 22301, ISO 14001, ISO 27701 certification/GDPR compliance preparedness consulting – Ephicacy Consulting Inc. -India, USA & Canada

• Ensure Ephicacy’s Integrated Management Systems (IMS)’ on-going compliance, sustenance & continual improvement as per the ISO 9001 and ISO/IEC 27001 standards certification scope for Ephicacy Global Operations-India & North America (USA & Canada)
• Ensure preparedness & certification of Ephicacy IMS for other ISO/ International Standards like ISO 14001 & ISO 22301, ISO 27701/GDPR compliance as per the strategic QA initiatives’ roadmap for Ephicacy Global Operations-India & North America (USA & Canada)
• Manage QA functional strategic and operational activities including goal setting, staffing, assignments, monitoring and management
• Provide necessary support to IMS Leader/DPO and Management w.r.t effective planning & deployment of QA & other management initiatives.

ISO 9001, ISO/IEC 20000-1, ISO/IEC 27001 and TL 9000 Auditing and Training Services to – Bharti AirTel, Tech Mahindra, Aricent Technologies, Tata Communication, IQOR, Maxeed, Unisys India & Global Inc, Dell BPS, Dell Applications, Cibersites, HTC Global, Aricent Technologies, Infinite Computer Systems, Mahindra Comviva, HCL Technologies and many more…

• Maintenance of Quality System certifications (ISO 9001: 2008, TL 9000, ISO/IEC 27001, ISO 14001, ISO/IEC 17025, CMMIL5, ISO/IEC 15504, ISO 13485, ITIL framework/ISO 20000), Balanced Score Cards-KPI planning & review based on existing certification scope
• Render expertise/ consultation to enhance certifications scope in India and foreign sites
• Facilitate Internal Quality Audits, SQA and SEPG/ Management Representative functions across all sites of Sasken
• Set up/ manage SQA function at Sasken Bangalore site through team of SQAs based on SQA SLAs with regards to CM/Release/Process audits/Metrics Definition, Reports including Performance Baseline
• Focus on planning & deployment of Quality, Security, Environment Management initiatives through cross functional leadership forums Global-QSE Council and Global-QSE-Implementation Team
• Generate quality, cost and cycle time related projects’ performance metrics reports and implement project/process improvement using QC tools/ Six Sigma/Lean methodologies
• Ensured compliance to SLA parameters.

• Anchor MR & SEPG Head role for Quality Management System Strategic & Operational Roadmap management covering ISO 9001/ ISO 27001/ CMML5/ TL 9000/ ISO 14001/ CMMIL5/ ISO/ IEC 17025/ITIL framework/ISO 20000 based on certification scope including 3rd party and customer audits
• Spearhead team of 15+ SQAs catering 2000+ engineering personnel across multiple Business Units – Semiconductors, Networks, Test Lab Business Units at Bangalore, Pune, Chennai worth INR 500+ Crores
• Design and report periodic status reports and highlighted project health metrics to senior leadership team
• Participated in Key Customers & Vendors Performance Assessment review, root cause analysis and corrective action planning aimed at enhancement of Supplier-Customer relationship
• Define, review and improve Engineering/ Corporate Functions policies/processes
• Manage Internal Audit program including Sasken, Suppliers & Customer audits globally – domestic and foreign sites
• Conduct Customer Satisfaction Surveys, Quarterly Management Review Meetings with all Business Units
• Facilitate Projects’ Quality & Delivery Performance to potential/existing customers including Customer Proposals
• Perform and publish periodic Quality Metrics analysis, and performance baseline for effective project planning
• Manage Integrated Sasken Management System catering to multiple ISO/TL/CMM certifications globally
• Automation of process compliance like Review, Risk Management, TL 9000 Metrics, C-SAT Metric etc
• Conduct Process & Process Improvement Training for new recruits and Quality Team
• Identification of cost, quality, productivity improvement, facilitation of Six Sigma/ Lean Process Improvement Projects
• Manage Hiring, Competence Management, Motivation, Retention and Attrition Management.

• Assisted the Head of Management Services in definition & deployment of quality initiatives across business divisions
• Functioned as Corporate Management Representative/SEPG Head to define, deploy and Sustain Quality Certifications—ISO/Sw CMM L4/CII EXIM-Self Assessment at InfoTech, financial Services and Gas Divisions
• Managed Software Quality Assurance function at InfoTech Division
• Deployment of Six Sigma Initiative at all divisions, Purchase & Vendor Management System, Business Strategy Plans
• Defined Quality initiatives as per Division Quality Roadmap Like 5’S, Benchmarking, BPR, Six Sigma, Customer Satisfaction Measurement, Employee Satisfaction Measurement and Vendor Satisfaction Measurement
• Optimized resource utilization based on Industrial Engineering Techniques at Business Operations of all divisions.

• Performed time & motion studies at production shops and defined production norms and ensured their implementation through involvement of cross functional HR and Labour Union teams
• Performed manpower planning, assessment and improvement using industrial engineering techniques / lean method study approach for production and support functions
• Handled deployment of Japanese Quality Management Techniques like QC Tools, SMED, KAIZEN, 5’S, Poke Yoke, Daily Work Management etc
• Defined, deployed and sustained Quality Management Systems based on ISO TS16949, ISO 14001, OSHAS 18001 & GMP; Design Metrics/MIS
• Managed the deployment of production planning & control tool, definition and deployment of packaging material suppliers’ Quality Control System and suppliers’ performance assessment & review.