SANDEEP JOSHI
Head of Quality Assurance Services, Chairman & Managing Director
Bengaluru,KA
Summary
Dynamic founder and head of consulting services at Innovation Enablers & Consultants, specializing in driving business excellence and transformative change initiatives across various sectors. Expertise includes Quality Management, Information Security, Risk Compliance, and Project Management, leveraging internationally recognized standards such as ISO and GDPR to enhance operational efficiency and effectiveness. With over 37 years of diverse industry experience spanning IT, telecom, pharmaceuticals, and more, a proven track record of successfully defining, deploying, and sustaining management systems for over 30 multinational companies across Asia, Europe, and North America. Recognized for strategic decision-making abilities, fostering team collaboration, and delivering impactful results while maintaining a strong focus on stakeholder engagement and organizational management.
Overview
37
37
years of professional experience
2
2
Certifications
Work History
Head of Consulting Services, Chairman & Managing Director
Innovation Enablers & Consultants (IEC), Management Systems Consulting
03.2009 - Current
- Key contributions towards managing consultancy services business revenue
- Designed, deployed & managed outsourced Software Quality Assurance department at one of the key clients – Sasken Communication resulted in recurring cost savings of INR 2.75 crores per annum and achievement of 100% SLAs
- Managed outsourced Quality Assurance department head role at key clients >5 years @ Sasken, Ephicacy, Mobileum and many others,
- Delivered > 50 ISO/TL/CMMI certification projects globally, 100% within agreed timelines & cost
- Designed, deployed & successfully got 3rd party certified, an integrated management system covering multiple ISO/TL/CMMI standards at multisite global business operations of IEC clients
- Delivered >20 six sigma, lean,7 QC tools & juran methodology-based improvement projects as per the agreed project objectives agreed with the IEC clients
- Trained & qualified > 1000 participants as ISO/TL/CMMI management system internal auditors
- Managed & conducted > 250 nos-1st, 2nd & 3rd party ISO/TL9000/CMMI audits
Global Quality Assurance Head (Contractual Role)
Ephicacy Lifescience, India & Ephicacy Inc, USA & Canada
01.2019 - 12.2024
- Ensured Ephicacy’s Integrated Management Systems (IMS)’ on-going compliance, sustenance & continual improvement as per the ISO 9001, ISO/IEC 27001 and ISO 22301 standards certifications
- Ensure preparedness & certification of Ephicacy IMS for other ISO/ International Standards like ISO 14001, ISO 27701/GDPR compliance as per the strategic QA initiatives’ roadmap
- Managed QA functional strategic and operational activities including goal setting, staffing, assignments, monitoring and management.
- Provide necessary support to IMS Leader/DPO and Top Management w.r.t strategic planning, monitoring, review of QA & other management initiatives’ compliance governance & KPI reports
- (Key Client of IEC)
Principal Consultant (Contractual Role)
Mobileum India, Telecom Software
01.2013 - 06.2024
- Ensured Mobileum’s Information Security Management Systems (ISMS)’ on-going compliance, sustenance & continual improvement as per the ISO/IEC 27001 standard & GDPR certifications as per the strategic roadmap for Bengaluru, Mumbai & Gurugram business operations
- (Key Client of IEC)
Principal Consultant (Contractual Role)
IP Infusion India, Telecom Software
07.2021 - 06.2023
- Ensured IP Infusion’s Quality Management Systems (QMS)’ on-going compliance, sustenance & continual improvement as per the ISO 9001 & TL 9000 standards’ certifications and the strategic roadmap of IP Infusion’s global business operations
- (India, USA & Canada), (Key Client of IEC)
Principal Consultant (Contractual Role)
Airlinq India (Earlier GlobeTouch), Automotive & Telecom Software
06.2020 - 06.2023
- Ensured Airlinq’s Integrated (Quality & Information Security) Management Systems (IMS)’ on-going compliance, sustenance & continual improvement as per the ISO 9001 & ISO/IEC 27001 standards’ certifications as per the strategic roadmap for Bengaluru Jaipur business operations
- (Key Client of IEC)
Principal Consultant (Contractual Role)
Du Telecom (EITC, Dubai/UAE), Telecom Service Provider
01.2019 - 07.2021
- Ensured Du Telecom’s Quality Management Systems (QMS)’ on-going compliance, sustenance & continual improvement as per the ISO 9001 & TL 9000 standards’ certifications and the strategic roadmap of Du Telecom (EITC) business operations
- (Key Client of IRCA)
Principal Consultant- Quality, SEPG Head, MR (Contractual Role)
Sasken Communication, Telecom Software India & Global Operations
03.2009 - 03.2015
- Defined, deployed and successfully got certified and sustained an integrated management system complying to multiple ISOs, CMMI/ L5 & TL 9000 standards covering India, China, Mexico, Finland & Germany business operations
- Managed Software Quality Assurance for 3 SBUs & MR office having team size of 20 SQAs
- Delivered the six sigma, lean,7 QC tools & juran methodology-based improvement projects as per the agreed project objectives at the key business accounts & support departments
- (Key Client of IEC)
Senior Manager- Quality, SEPG Head, MR (On Sasken Payroll)
Sasken Communication, Telecom Software India & Global Operations
08.2000 - 02.2009
- Defined, deployed and successfully got certified and sustained an integrated management system complying to multiple ISOs, CMMI/ L5 & TL 9000 standards covering India, China, Mexico, Finland & Germany business operations
- Managed Software Quality Assurance for 3 SBUs & MR office having team size of 20 SQAs
- Delivered the six sigma, lean,7 QC tools & juran methodology-based improvement projects as per the agreed project objectives at the key business accounts & support departments
- (Key Client of IEC)
Manager- Management Services, Corporate Management Representative
Gujarat Gas. Natural Gas, LPG, IT Software, Financial Services
11.1995 - 07.2000
- Defined, deployed and successfully got certified and sustained management system at various business divisions – NG, LPG, Financial Service & IT Services complying to multiple ISOs, OH&S & CMMI/ L3 covering its India & Asia pacific countries’ business operations
- Delivered 7 QC tools & juran methodology-based improvement projects as per the agreed project objectives at the key business verticals & support departments
- Contributed towards business excellence & strategy & roadmap covering various business transformation & change initiatives like 5’S, Daily Work Management, Self Managed Teams, ISOs, CII EXIM Award Model, Benchmarking, Business Process Reengineering, Industrial Engineering tools/techniques etc as per the long term & short-term roadmap/strategy
Officer-Industrial Engineering & Quality Control
Alembic Group of Companies Pharma, Engg, Glassware
10.1992 - 10.1995
- Effective use of industrial engineering and japanese quality management techniques like QC Tools, SMED, KAIZEN, 5’S, Poke Yoke, PL & MH, PPC & Daily Work Management etc across Group of Companies, to establish & continually improve production norms and productivity linked wage negotiations with labour unions resulted in >200% productivity & efficiency improvement
- Contributed towards US-FDA, GMP & OH&S, ISO standard-based compliance & improvement
- Managed the deployment of PPC process automation tool, definition and deployment of packaging material suppliers’ Quality Control System and performance assessment & review
Officer-Organization & Method Studies
Cadila Group of Companies Pharma, Healthcare, Engg.
05.1988 - 09.1992
- Effective use of industrial engineering and japanese quality management techniques like QC Tools, SMED, KAIZEN, 5’S, Poke Yoke, PL & MH, PPC & Daily Work Management etc across Group of Companies, to establish & continually improve production norms and productivity linked wage negotiations with labour unions resulted in >200% productivity & efficiency improvement
- Contributed towards US-FDA, GMP & OH&S, ISO standard-based compliance & improvement
- Managed the deployment of PPC process automation tool, definition and deployment of packaging material suppliers’ Quality Control System and performance assessment & review
Education
MBA - Finance Management
Indira Gandhi National Open University
New Delhi, India12.1998
PGD - Business Management
Bharatiya Vidya Bhavan
Bombay, India05.1990
BE - Industrial Engineering
L.E College, Saurashtra University
Rajkot, India12.1988
Skills
Quality Management Systems Compliance, Certification, Sustenance & Continual Improvement: Expertise in establishing, implementing, maintaining, auditing as 1st party, 2nd party and 3rd party internal and lead auditor, mana continually improving organizational management systems as per the internationally recognized standards & frameworks like ISO, CMMI, TL9000, Six Sigma, Lean, PMI-PMBOK, CII EXIM Award and sector specific regulatory standards like ISO, FDA, 21 CFR Part 11, GMP, GDPR, GCP, 3GPP
Product/Service Delivery, Quality Assurance (QA), Business Excellence (BE), Risk & Governance: Expertise as CXO for consultancy services quality management strategies and operational leadership, portfolio strategy & management, sales & customer relationship management, staffing & retention strategy and processes, project management, finance, revenue, profit & loss account management, business excellence, transformation & change initiatives’ roadmap & strategy, budget, internal & external audits program management, process & management systems & standards’ training, human resource management, product/service delivery programme management, design management information system/dashboards covering-Risks, Compliance & Governance reports, Management reviews at project, program, support departmental & organization levels for managing & continually improving business efficiency & effectiveness as per the stakeholders’ expectations
Organizational leadership
Corporate governance
Stakeholder management
Process improvements
Stakeholder relations
Policy development
Financial acumen
Budget management
Strategic visioning
Global perspective
Meeting facilitation
Problem-solving abilities
Contract negotiation
Multitasking Abilities
Strategic planning
Client relationship management
Employee motivation and performance
Relationship and team building
Consulting
Interpersonal skills
Analytical skills
Regulatory compliance
Negotiation
Transformative leadership
Performance benchmarking
Leadership and people development
Business administration
Change and growth management
Employee coaching
Organizational development
Goal setting
Problem-solving
Continuous improvement
Expectation management
Executive leadership
Decision-making
Resource utilization
Change management
Mergers and acquisitions
Innovative and visionary
Financial management
Systems thinker
Analytical and critical thinker
Business consulting
Program administration
Certification
Lead/Internal Auditor: ISOs: 9001, 27001, 27701, 17025,13485, 14001, 20000, 22301, TL 9000
ADDITIONAL INFORMATION
- Founding core team member of Bangalore Software Process Improvement Network (BSPIN)
- Chairman/Secretary and Active Key Volunteer at YSSI Kriya Yoga Meditation Center, Bengaluru
- Corporate Yoga & Meditation Trainer
Kriya Yoga & Meditation, Lead Yoga and Meditation Sessions,
Corporate Yoga Teacher; Key Service Leader at Yss of India, Bengaluru
Timeline
Principal Consultant (Contractual Role)
IP Infusion India, Telecom Software
07.2021 - 06.2023
Principal Consultant (Contractual Role)
Airlinq India (Earlier GlobeTouch), Automotive & Telecom Software
06.2020 - 06.2023
Global Quality Assurance Head (Contractual Role)
Ephicacy Lifescience, India & Ephicacy Inc, USA & Canada
01.2019 - 12.2024
Principal Consultant (Contractual Role)
Du Telecom (EITC, Dubai/UAE), Telecom Service Provider
01.2019 - 07.2021
Principal Consultant (Contractual Role)
Mobileum India, Telecom Software
01.2013 - 06.2024
Head of Consulting Services, Chairman & Managing Director
Innovation Enablers & Consultants (IEC), Management Systems Consulting
03.2009 - Current
Principal Consultant- Quality, SEPG Head, MR (Contractual Role)
Sasken Communication, Telecom Software India & Global Operations
03.2009 - 03.2015
Senior Manager- Quality, SEPG Head, MR (On Sasken Payroll)
Sasken Communication, Telecom Software India & Global Operations
08.2000 - 02.2009
Manager- Management Services, Corporate Management Representative
Gujarat Gas. Natural Gas, LPG, IT Software, Financial Services
11.1995 - 07.2000
Officer-Industrial Engineering & Quality Control
Alembic Group of Companies Pharma, Engg, Glassware
10.1992 - 10.1995
Officer-Organization & Method Studies
Cadila Group of Companies Pharma, Healthcare, Engg.
05.1988 - 09.1992
PGD - Business Management
Bharatiya Vidya Bhavan
BE - Industrial Engineering
L.E College, Saurashtra University
MBA - Finance Management
Indira Gandhi National Open University