Sandeep Juneja
Gurgaon
Summary
Highly dedicated professional with extensive background in advanced management processes. Utilizes superior communication skills to build meaningful, trusting relationships that exceed expectations. Highly skilled manager with outstanding team leadership abilities to meet targets consistently.
Overview
31
31
years of professional experience
Work History
Senior Vice President
Info Edge India Ltd
09.2014 - Current
- Leading the team for business worth $20 million in revenue per annum, managing 275+ people.
- Directed strategic initiatives to enhance digital product offerings and user engagement.
- Collaborated with cross-functional teams to streamline operational processes and workflows.
- Coordinated with leadership to develop and implement organizational strategies and promote progress towards business objectives.
- Conducted regular reviews of business operations, identified areas for improvement, and proposed solutions.
- Recruited, trained, mentored, and evaluated staff members in order to optimize their effectiveness.
- Established key performance indicators to track progress against organizational objectives.
- Identified potential risks and developed contingency plans accordingly.
- Directed annual budgeting process and oversaw financial performance of departmental operations.
Centre Head
Aegis an Essar Group Company
01.2013 - 09.2014
- Complete P&L responsibility of Aegis Site with the 1700-member team with the revenue of $8 million per annum.
- Oversaw daily operations and ensured compliance with company policies.
- Managed staff recruitment, training, and performance evaluations.
- Developed and implemented operational strategies to enhance service delivery.
- Coordinated communication between departments and external partners.
- Maintained customer satisfaction by addressing concerns promptly.
- Monitored budget expenditures and resource allocation efficiently.
- Managed daily operations of the center including scheduling, customer service, safety protocols.
- Implemented robust health and safety processes for minimized workplace risk.
- Established clear policies and procedures guiding service staff operations.
- Presented business performance reports, highlighting successes and improvement areas.
Director Operations
Global Call Source, India
04.2005 - 12.2012
- Complete P&L responsibility of 300-member team with revenue of $3.5 million per annum.
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Developed and implemented operational strategies for call center performance improvement.
- Managed resource allocation to optimize team productivity and operational costs.
- Led cross-functional teams to enhance collaboration and workflow efficiency.
- Coordinated training programs to enhance staff skills and performance standards.
- Analyzed operational data to identify trends and address service challenges.
- Facilitated communication between departments to streamline processes and information flow.
- Implemented quality assurance measures to maintain high service delivery standards.
- Worked with management team to develop operational goals aligned with business strategy.
- Provided leadership and guidance to subordinate managers and supervisors.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
Unit Manager Sales
Standard Chartered Bank
Dubai
01.2003 - 03.2005
- Managed sales for Standard Chartered Bank Credit Cards in Dubai.
- Managed a 45-member team with Assistant Managers and Team Leaders.
- Oversaw administrative team enabling front-line sales professionals to achieve quotas.
- Developed innovative marketing campaigns to drive substantial sales.
- Executed successful marketing events, open houses and display shows for products.
- Motivated sales staff to continuously improve strategies through competitions and personalized coaching plans.
- Analyzed current strategies for strengths and weaknesses and adjusted approaches to maintain sales trajectory.
- Selected, trained and performance-managed staff to handle high workload with ambitious targets.
- Managed sales for Standard Chartered Bank Credit Cards in Dubai.
Team Leader
IBM Daksh
09.2001 - 09.2002
- Managed customer service for Sprint PCS (U.S.).
- People Management: Responsible for a team of 22 executives.
- Led team in delivering high-quality customer service and support.
- Coordinated daily operations to ensure efficient workflow and task completion.
- Mentored junior staff on best practices and operational procedures.
- Implemented process improvements to enhance team performance and efficiency.
- Facilitated training sessions to develop team skills and knowledge.
- Collaborated with management to align team goals with company objectives.
- Monitored team performance, providing feedback for continuous improvement.
- Maintained a positive work environment that promoted collaboration between team members.
Area Manager
Taj Group of Hotels
07.1995 - 08.2001
- Led daily operations across multiple hotel locations.
- Managed staff training and development programs for efficiency.
- Implemented operational policies to streamline procedures.
- Fostered team collaboration through regular communication meetings.
- Promoted positive customer service experiences by promptly resolving conflicts.
Education
Bachelor of Arts - Arts
Delhi University
New Delhi04-1996
Post Graduate Diploma - Business Administration
XLRI
JamshedpurSkills
- Strategic Planning
- Revenue and EBIDTA growth
- Operations Management
- Key Account Management
- Profit Centre Operations
- Strong Analytical Skills
- Quick presence of mind to create sales opportunities
- Turnaround & High-Growth Strategies
- Customer Relationship Management
- Staff Training & Development
- Budgeting & Forecasting
- Hiring
- Excellent Communication Skills
- Exceptional organizational skills
- Ability to multi-task and prioritize
Additional Information - Availability
Available for Relocation and Travel
Industries
- Hospitality
- Banking
- BPO/ITES services
- Ecommerce
- Retail
Timeline
Senior Vice President
Info Edge India Ltd
09.2014 - Current
Centre Head
Aegis an Essar Group Company
01.2013 - 09.2014
Director Operations
Global Call Source, India
04.2005 - 12.2012
Unit Manager Sales
Standard Chartered Bank
01.2003 - 03.2005
Team Leader
IBM Daksh
09.2001 - 09.2002
Area Manager
Taj Group of Hotels
07.1995 - 08.2001
Bachelor of Arts - Arts
Delhi University
Post Graduate Diploma - Business Administration
XLRI