Sandeep Karmaran
Mumbai
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Sr Operation Manager
Compass India Ltd
Pune
05.2023 - 04.2024
- Responsible for achieving primary & secondary targets in the area
- Involved in the planning & reviews of day to day operations with all managers
- Develop and sustain the manpower in all sites
- Evaluate performance & monitor overall Operations.
- Ensure availability all the time of top skus.
- Planning and Execute with Team
- Analyze & identify low skus and adding the same in Menu.
- Regular monitoring & intervening for achieving objectives.
- Conducted regular audits of systems and processes to detect any potential issues or risks.
- Ensured compliance with company policies and industry regulations.
Sr Area Manager
Big Basket
Banglore
05.2021 - 12.2023
- Impart training to field force and create awareness on products and SOPs
- Implement the Sales & Marketing activities plan with target setting and reviewing measures.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Proposed or approved modifications to project plans.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Area Manager
Avenue Supermart Ltd
Mumbai
05.2010 - 04.2020
- Collaborated with other departments such as Human Resources or Marketing on initiatives related to Area Management duties.
- Established strong relationships with vendors to secure competitive pricing and best quality products.
- Reviewed staffing needs to ensure adequate coverage at all times in stores.
- Inspected store facilities regularly to ensure compliance with safety regulations and standards.
- Ensured that store personnel adhered to company policies related to cash handling, security systems, hygiene standards.
- Provided guidance on the implementation of new policies and procedures in stores.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Resolved conflicts between employees or customers in a professional manner.
- Coached Store Managers on developing effective sales strategies and building customer loyalty.
- Conducted periodic reviews of inventory levels and product mix in stores.
- Investigated customer complaints promptly, identified root causes and implemented corrective actions.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Streamlined operational efficiencies by successfully hiring top talent driving productivity.
- Aligned procedures and protocols with changing business demands.
- Planned material and equipment needs to drive on-time delivery in concert with project schedule.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Supervised employees, ensuring optimal productivity.
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Coached, developed and motivated team to achieve revenue goals.
- Conducted market research and reported on competitors.
Area Manager
Café Coffee Day
Mumbai
05.2002 - 05.2010
- Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
- Collaborated with other departments such as Human Resources or Marketing on initiatives related to Area Management duties.
- Established strong relationships with vendors to secure competitive pricing and best quality products.
- Organized promotional activities such as special events or discounts campaigns in stores.
- Reviewed staffing needs to ensure adequate coverage at all times in stores.
- Inspected store facilities regularly to ensure compliance with safety regulations and standards.
- Provided guidance on the implementation of new policies and procedures in stores.
- Ensured that store personnel adhered to company policies related to cash handling, security systems, hygiene standards.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Coached Store Managers on developing effective sales strategies and building customer loyalty.
Education
MBA - Marketing
SIKKIM PROFESSIONAL UNIVERSITY.
GANGTOK, SIKKIM04-2023
Skills
Staff Development
Business Planning
Marketing Strategies
Time management abilities
Revenue Growth
Cost Control
Problem-Solving
Team building
Safety Management
Operational Excellence
Certification
¢ Attended training from Dmart for Basic Management Grid, Negotiation Skill, Planning & Analysis skill and Leadership skills.
¢ Attended training of FSSAI and certified for the same
Prime Responsibilities
Overall Operations.
P&L
People Development.
Process Adherence.
License for Stores.
Timeline
Sr Operation Manager
Compass India Ltd
05.2023 - 04.2024
Sr Area Manager
Big Basket
05.2021 - 12.2023
Area Manager
Avenue Supermart Ltd
05.2010 - 04.2020
Area Manager
Café Coffee Day
05.2002 - 05.2010
MBA - Marketing
SIKKIM PROFESSIONAL UNIVERSITY.
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