Hi, I’m
Sandeep Kaushik
Greater Noida
You are never too old to be what you might have been.
George Eliot
Summary
A proactive, focused and committed hospitality professional with history of meeting company goals utilizing consistent and organized practices. Commercially astute, with the ability to identify business opportunities and implement effective strategies to best enhance the organizational brand. Skilled in problem-solving, working under pressure and adapting to new situations and challenges. Dynamic in maintaining highest quality standards and a true team player with the ability to provide exceptional customer service. Passionate about people and human experiences.
Overview
11
years of professional experience
Work History
Vivanta by Taj SurajkundFaridabad, NCR
Wellness Manager
03.2022 - 08.2022
Job overview
- Effectively managed a team of over 27 employees to continuously gaining positive financial performance of the department by 10%.
- Oversaw the day-to-day operations, including spa services, standards, memberships, recruitment, budgeting, training and inspiring a skilled team to reduce stagnation and increase growth and productivity.
- Developed and implemented innovative and engaging promotional or marketing strategies to increase brand awareness and meet profit goals.
- Raised local clientele from 46% to 72% through effective planning and delivering customer sales initiatives. Reduced spa maintenance cost by 20% including utility usage, supply and inventory, through effective cost controlling measures.
- Delivered exceptional customer service with highest quality standards. Maintained hygiene, health & safety of the department.
Dr. Pankaj Health & WellnessIndore
Wellness Business Consultant
07.2020 - 02.2022
Job overview
- Oversaw executive leadership, company training, brand initiatives and public relations.
- Developed intensive, ambitious business strategies, short term goals and long term objectives.
- Directed wellness programs, identified opportunities and building a road map to achieve organizational goals. Fostered change in company culture to be more open, transparent and accountable.
- Lead various styles of engagements such as business development, research activities, key products & services and programme integrity.
- Pushed for constant growth among team, improved financial performance and identified new trends. Managed customer feedback, handling complaints and social media platforms. Increased client engagement from 34 to 58%.
Jaypee Greens Golf & Spa ResortGreater Noida, NCR
Spa Sales Manager
06.2019 - 07.2020
Job overview
- Led team of 26 employees in a busy spa operations, oversaw staff supervision and training, memberships, eye for detail, health & safety, customer service standards and financial procedures.
- Been a part of pre-opening campaign, met this challenge head on, undertaking all pre-opening functions including pre-ordering supplies, organizing dummy runs and identifying sales leads.
- Managed customer feedback, client queries effectively and timely to convert business. Developed creative marketing strategies and coordinated all promotional activities.
- Identified new markets and business opportunities to increase sales. Engaged in the community activities to help promote the hotel.
- Spearheaded overhaul some underperforming spa sections to reduce downtrend and improve progress and profitability.
- Delivered a business impact of ₹50m with an incredible guest retention rate of 72% as benchmark.
Six Senses Spa At Jaypee ResortGreater Noida, NCR
Spa Sales Manager
09.2017 - 05.2019
Job overview
- Led a team of 34 from a multitude of different nationalities. In direct charge of a budget exceeding ₹60m yearly.
- Oversaw day-to-day spa operations, including spa facilities and services, customer’s satisfaction, recruitment, staff scheduling, payroll, budgeting, eye for checking standards and procedures.
- Maximized revenue targets by developing spa treatment packages, lifestyle memberships, spa days and promotional calendars, as well as focusing on increasing retail sales.
- Developed effective business strategies, introduced various programs to diversify spa offerings and handling social media channels for Six Senses, India.
- Proactively managed and drive the internal lead referral scheme. Delivered training of treatments, retail, menu and guest journey.
- Demonstrated success by delivering year-on-year sales by 20%, implementing strategic business growth and retention initiatives.
Radisson Blu MBD HotelNoida, NCR
Assistant Spa Sales Manager
06.2016 - 06.2017
Job overview
- Oversaw day to day running of spa general operations, upkeep of entire facility, guest service standards, staff training, treatment procedures, inventory management and marketing.
- Contributed to driving sales and revenue, budget management, stock control and reporting on the Spa's financial performance, including treatments, retail and membership.
- Anticipated the needs of guests and recall their preferences, crafting memorable experiences at every opportunity.
- Developed and monitored the wellbeing program's to meet the lifestyle aspirations of the Spa guests and members.
- Analyzed key areas of improvement and Implemented best endeavors to achieved budget in all revenue streams, department contribution and retention strategies.
- Developed intensive sales strategies to identified new business opportunities enabling growing profitability.
- Grew number of local customers from 29% to 51% and increased annual sales by 10%.
O2 Spa at Jaipur Marriott HotelJaipur
Spa Duty Manager
03.2014 - 05.2016
Job overview
- Led team of 21 spa employees and consolidate year on year expansion.
- Oversaw and managed the spa operations, facility maintenance, leading team, maintaining supplies, recruiting staff, ensuring customer satisfaction and keeping records.
- Generated 15% of annual growth and improved profitability by developing ambitious sales strategies, promotional activities and business plans.
- Actioned and resolved guest feedback to boost service quality and to enhance brand reputation.
- Initiated and implemented plans to improve customer relations, quality standards and service efficiency.
- Leading, supporting and coaching the team to deliver excellent guest experience and achieving the highest standard of spa treatments.
- Recruited high-performing staff, adding value, motivation and getting them off to a great start.
Vodafone Digilink LimitedJaipur
Administration Executive
07.2013 - 02.2014
Job overview
- Supervised administrative work in office guest house and set goals for staff.
- Managed over 50 customer per day and increased efficiency by 10%.
- Organized materials, rooms, hotel bookings and travel itinerary.
- Oversaw and trained support staff to accomplish challenging objectives. Drafted contracts and purchase orders for team.
- Planned and managed facility central services such as reception, security, cleaning, maintenance, communications and parking.
- Collected data, input records and protected electronic files. Drafted documents and reports for management review.
- Coordinated events by managing budget, logistics and event support.
- Partnered with management to implement processes and complete business tasks.
ITC Rajputana HotelJaipur
Food & Beverage Associate
06.2011 - 07.2013
Job overview
- Maintained thorough food, drink and menu knowledge, providing expert assistance with customer selections.
- Employed strong interpersonal skills to effectively handle queries relating to menus offerings, accompaniments and restaurant services.
- Warmly welcomed guests into F&B outlets, strategically allocating seating and processing food orders to improve dining experiences.
- Demonstrated high standards of customer service to take and deliver accurate food, cocktail and coffee orders.
- Provided first-class customer care through efficient, helpful, friendly service, improving likelihood of repeat custom.
- Collecting feedback and complaints from guests and implementing the same to enhance service quality and profitability.
Education
Raison'd'Etre, Stockholm, Sweden
Diploma of Higher Education from Spa Business Education
12.2019
Institute of Advanced Studies in Education, Sardarshahr, Rajasthan
Master of Business Administration (MBA) from Marketing
04.2014
Jaipur National University, Jaipur, Rajasthan
Bachelor of Hotel Management (BHM) from Hotel Management
05.2011
Skills
- Business development
- Customer service
- Public Relations
- Marketing strategies
- Leadership
- Facility management
- Health and safety standards
- Recruitment
- Training and development
- Stock management
- Retail management
- Analytical and Critical Thinking
- Resource Utilization
- Product Knowledge
- Operational Efficiency
- Manage Profitability
Accomplishments
- Attained 'Best Manager of the Year' award from O2 Spa at Jaipur Marriott Hotel for achieving business goals consistently and efficiently.
- Achieved 'Certificate of Participation' in recognition of service excellence and success from ITC Group of Hotels.
Languages
English
Upper intermediate
B2
Hindi
Bilingual or Proficient (C2)
Leisure Activities
Cricket, swimming, personal fitness, dining out and socializing, computers, travel
Professional Development
- Industrial Training of Hospitality in major departments from ITC Rajputana Hotel.
- Fundamentals of Digital Marketing from Google Digital Garage, IAB-accredited.
- Microsoft Excel Course (MS Excel from Beginner to Advanced Level) from Udemy,
Office Newb LLC. - Yoga Teacher Training Foundation Course from International Yoga Alliance.
- Cardiopulmonary Resuscitation (CPR), AED & First Aid from NHCPS.
- Internationally Accredited Diploma in Health & Wellness from CPD & IAOTH
Certification. - Six Senses Spa Corporate Trainings in spa treatments, nutrition and service
standards from Six Senses Hotels Resorts & Spas.
References
Dr. Pankaj Chansarkar: Comapny Director - Dr. Pankaj Health & Wellness
Tel: +91 7727881003
Email - dr@doctorpankaj.com
Rahul Singh Chauhan: Head Wellness Operations - Taj Hotels & Resorts
Tel: +91 8790391616
Email - c.rahul@tajhotels.com
Timeline
Wellness Manager
Vivanta by Taj Surajkund
03.2022 - 08.2022
Wellness Business Consultant
Dr. Pankaj Health & Wellness
07.2020 - 02.2022
Spa Sales Manager
Jaypee Greens Golf & Spa Resort
06.2019 - 07.2020
Spa Sales Manager
Six Senses Spa At Jaypee Resort
09.2017 - 05.2019
Assistant Spa Sales Manager
Radisson Blu MBD Hotel
06.2016 - 06.2017
Spa Duty Manager
O2 Spa at Jaipur Marriott Hotel
03.2014 - 05.2016
Administration Executive
Vodafone Digilink Limited
07.2013 - 02.2014
Food & Beverage Associate
ITC Rajputana Hotel
06.2011 - 07.2013
Raison'd'Etre
Diploma of Higher Education from Spa Business Education
Institute of Advanced Studies in Education
Master of Business Administration (MBA) from Marketing
Jaipur National University
Bachelor of Hotel Management (BHM) from Hotel Management
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