Sandeep Kumar

Manage and Collaborate

• Project managed a wide range of instructor led and e-learning projects.
• Applied the knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training impact.
• Established and maintained standards for content design, development, and delivery. Include multi modal learning strategies.
• Collaborated with stakeholders to provide innovative solutions to optimize business deliveries.

Program Manager

• Responsible for project planning, budget, resource allocation, and timelines.
• Implemented ServiceNow Project Portfolio Management solution across the Business Unit.
• Openly and respectfully engaged in all discussions relating to training issues; provide solution-based input and make logical recommendations
• Monitored schedule, deadlines, and deliveries to ensure project commitments are executed on time.
• Managed a team of instructional designers, Media developers, Quality analyst and solution designer.
• Lead the team and challenged thinking to ‘reinvent training’ at Sales Enablement Programs and Certification paths.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Coordinated with internal and vendor resources to deliver all projects on –time, within scope and budget. (e.g., Service Level Agreements, Master Service Agreements, Statements of Work)
• Managed vendor relationships and ensured adherence to contract terms, foster partnerships and relationships with Business leaders, HR operations, and key leaders in the organization
• Measured and analyzed financial data, attendance metrics, and covert findings into actionable plans to improve programming success.

Curriculum Design Lead

• Developed strategic curriculum and communicated the program calendars in alignment to the company-wide business needs.
• Collaborated with leadership to champion training and development as business priorities
• Monitored schedule, deadlines, and deliveries to ensure project commitments are executed on time.
• Proactively identified opportunities to continually improve the programs at all levels of delivery.
• Used role playing simulations, team exercises, group discussions, videos, and lectures to instruct participants in a variety of ways.
• Increased performance scores by 90% by developing new employee global onboarding program.
• Worked on NPS score for New hire Onboarding for the Sales Reps which has increased by 15 points in May 2022 survey

Lead Program Consultant

• Developed and implemented Risk and Compliance program for over 10,000 employees, involving storyboards, gamified learning, four courses based on the target personas.
• Leveraged existing content and strong SME relationships to work against aggressive deadlines.
• Developed training manual and training for IT and Operations Cyber Security Awareness Program via LCMS (Learning Content Management System)
• Partnered with global teams for content development and re-use.
• Led teams from 3 top markets to localize their Operations and Training Manual using core standards and the LCMS
• Worked flexible hours across night, weekend and holiday shifts.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.

• Managing training projects, including coordinating activities for geographically dispersed teams, defining project timelines, identifying priorities, creating storyboards, writing scripts, creating design documents, developing and revising content , and incorporating feedback from peers and subject matter experts.
• Interacting with subject matter experts, key stakeholders, leadership, and peers to meet business needs across multiple cross-functional teams.
• Adhering to appropriate instructional standards and best practices, including analyzing needs and creating design documents and storyboards to outline the course structure.
• Reviewing the existing content and other source materials to identify the opportunities to design and develop courseware.
• Conducting course evaluations to determine effectiveness of training and incorporate measurement and assessment results into future training.
• Improving training effectiveness of content, including transforming existing materials, such as videos and PowerPoint presentations, into eLearning and other training deliverables.
• Offering training recommendations and innovative design and learning solutions for continuous improvement.
• Facilitated feedback loops with business leads and other learning partners Notable achievements.

• Interacting with Subject Matter Experts to gather content for e-Learning and other training courses
• Editing, proofreading, expanding and organizing text-content for presentation and comprehension
• Bringing the text to life using the authoring tools and Graphic design skills
• Develop learning content using the learning and development models (ADDIE and Kirkpatrick evaluation.)
• Use the e-Learning authoring tools (Articulate Storyline, Captivate, Camtasia) to create or edit the e-Learning content
• Coaching product experts on teaching strategies and methodologies
• Creation and curation of Knowledge Base articles from previously solved and nominated agent tickets
• Upkeep and management of pages and playbooks within the Central Support Confluence page.

• The job responsibility calls for managing the team to edit the content as per the client requirements
• Duties:
• Responsible for development of help manuals/guides, installation guides, release notes and other user documentation for internal software applications
• Collaborate with internal teams to obtain an in-depth understanding of the product and the documentation requirements
• Research, develop and document software/system manuals for clients, system test plans, system test scripts and procedures and training materials using the DDLC method
• Prepare file layouts, process workflows as per the applicable standards and appropriate for the intended audience
• Write user interface text, online help, and developer guides for the finance applications using topic-based authoring
• Write API documentation for the developers and help new client on-boarding
• Analyze the legacy content, focusing on reuse and single-sourcing opportunities using XML in Madcap Flare
• Create video tutorials and simulations using Adobe Captivate and Camtasia to help end-users use a variety of internal applications
• Assess the overall framework of the documentation for structure, voice, punctuation, and the style
• Conduct internal and external workshops for writers (STC India) on best practices related to style and grammar
• Work in Agile under strict deadlines for the deliverables.

• Worked in a fast paced, dynamic environment and being responsible for determining all necessary coding and development requirements for content publishing
• Duties:
• Editing, conversion, validation and updating the Judicial case citations using Arbortext Epic Editor
• Engage in developing the Print Layout, Creative Design for THOMSON REUTERS LEGAL SOLUTIONS using Adobe Creative Suite
• Process daily assignments to proof read and edit the author manuscripts to ensure grammar, punctuation, and format
• Using various content publishing tools, perform automated testing and update the products on Westlaw and Proview online databases
• Providing technical and subject matter assistance for fellow editors
• Conduct class room training; create training manuals and process workflows
• Translate the technical data into crisp and user-friendly language
• Ensure to collect, store and update the process knowledge database using Microsoft SharePoint
• Liaise with Attorneys, Legal Editors, Onsite Publishing Team and internal teams
• Communicate and conduct various presentations with internal departments to enhance the efficiency and quality of publications.