SANDEEP KUMAR
Delhi
Summary
Sr. Fleet Manager, Supervisor, Team Leader
Overview
13
13
years of professional experience
Work History
Sr.Fleet
Bundle technology Ltd ( Swiggy) payout Quess Corp Limited
North India
06.2021 - 02.2024
Senior Fleet Manager
BundleTechnology LTD (Swiggy)
Gurgaon And North India
09.2018 - 05.2021
- Oversaw steam of Roc team Fleet manager, facilitating seamless coordination and stream lining workflow
- Implemented effective strategies and optimized processes to boost efficiency and improve turnaround time (TAT)
- Analyzed data using Excel and SQL to identify and rectify areas fin, efficiency, actively improving team performance
- Provided guidance and support to team members through regular feedback sessions and Performance reviews
- Successfully resolved payout and deduction-related issues to ensure accuracy and timeliness of payments
- Proactively addressed TAT challenges and implemented corrective actions to consistently meet deadlines
- Trained and mentored new team members, facilitating smooth on-boarding and knowledge transfer
- Conducted thorough audits to ensure adherence to organizational policies and procedures
- Audited outbound calls to ensure compliance and quality standards we met.
- Lead team of dedicated professionals in fleet operations, ensuring smooth operations and efficient execution
- Detected and addressed fraudulent activities, minimizing losses and protecting the integrity of operations
- Optimized utilizations resources, maximizing productivity and minimizing costs
- Improved work efficiency by implementing measures to enhance order accuracy and compliance with service level agreements (SLA)
- Conducted training sessions to enhance performance in customer feedback management, SLA adherence, cost optimization, banner utilization, and city banner factor improvement
- Successfully resolved team and DEs payout related issues, ensuring accurate and timely Payments.
Logistics Coordinator (LC)/ Online Operation Branch
Godrej Nature Basket
Delhi and Banglore
02.2015 - 08.2018
- Achieved timely delivery and fulfillment of orders, resulting in improved customer satisfaction
- Collected payments efficiently while ensuring last mil delivery
- Streamlined DE payout process and effectively controlled costs
- Demonstrated proficiency in stock handling and fulfillment, contributing to high customer ratings.
- Optimized transportation strategies by analyzing route performance data and adjusting plans accordingly.
- Continuously monitored performance metrics, identifying areas for improvement within the logistics process.
- Streamlined inventory management for reduced waste and improved cost control.
- Monitored and adjusted inventory levels according to demand.
- Devised routing plans and schedules to facilitate safe and timely delivery of goods.
- Implemented systems and procedures for accurate data collection and reporting.
Operation,Dispatch &Warehouse Incharge
Omlogistics Ltd
06.2011 - 02.2015
- Managed warehouse operations, overseeing stock inventory and ensuring timely delivery of customer consignments via road, train, and air
- Collected payments and coordinated efficient distribution while adhering to slot timings and part codes
- Successfully handled consignments for esteemed clients such as Customer Escort, Whirlpool, and Yamaha.
- Managed warehouse operations, overseeing stock inventory and ensuring timely delivery of customer consignments via road, train, and air
- Collected payments and coordinated efficient distribution while adhering to slot timings and part codes
- Successfully handled consignments for esteemed clients such as Customer Escort, Whirlpool, and Yamaha.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
- Modernized communications systems to improve productivity, reliability and efficiency.
- Directed dispatching, routing, and tracking of 10 to 20 fleet vehicles.
- Generated reports to track deliveries and maintain proper records and documentation.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Managed customer accounts and invoicing.
- Scheduled deliveries and pickups according to customer needs.
- Provided customers with information on products and services.
Education
Bachelor of Arts (BA) -
Ccs University Merrut
03.2010
Intermediate -
Janta Inter Collage Babari
03.2006
High School -
JantaInte Collage Babri
03.2004
Skills
- Workflow streamlining
- Process optimization
- Strategic planning
- Resource utilization
- Data analysis (Excel, SQL)
- Performance improvement
- Payout and deduction resolution
- TAT management
- Training and mentoring
- Auditing
- Compliance
- Fraud detection and prevention
- Order accuracy
- SLA adherence
- Customer feedback management
- Cost optimization
- Logistics coordination
- Stock handling and fulfillment
- Warehouse management
- Timely delivery
- Payment collection
- Distribution coordination
- Slot timing adherence
- Excellent communication skills
- Problem-solving skills
- Time management skills
Accomplishments
- Utilized customer feedback to implement strategic initiatives, resulting in significant improvement in customer satisfaction levels.
- Streamlined processes and reduced turnaround time by implementing efficient workflows and optimizing resource allocation.
- Actively participated in problem-solving activities, consistently identifying and implementing solutions to enhance operational efficiency and improve overall performance.
Father Address
H. nio-213 Near Laddomazri, Village - Hiranwara, Shamli, Uttar Pradesh, 251305
Personal Information
- Father's Name: Lekhraj Singh
- Date of Birth: 04/30/89
- Gender: Male
- Marital Status: Married
Hobbies and Interests
Visit at Historical place, listening Music
Timeline
Sr.Fleet
Bundle technology Ltd ( Swiggy) payout Quess Corp Limited
06.2021 - 02.2024
Senior Fleet Manager
BundleTechnology LTD (Swiggy)
09.2018 - 05.2021
Logistics Coordinator (LC)/ Online Operation Branch
Godrej Nature Basket
02.2015 - 08.2018
Operation,Dispatch &Warehouse Incharge
Omlogistics Ltd
06.2011 - 02.2015
Bachelor of Arts (BA) -
Ccs University Merrut
Intermediate -
Janta Inter Collage Babari
High School -
JantaInte Collage Babri
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