Sandeep Kumar
Mohali,Punjab
Summary
Adept at spearheading operations for El- Mexicano, I enhanced guest satisfaction and streamlined processes, leading to a significant loyalty boost. I expertise in inventory management and staff development, coupled with a knack for problem-solving, drove operational improvements. I excel in multitasking and adaptability, ensuring compliance and efficiency across multi-unit management.
Overview
5
5
years of professional experience
Work History
Restaurant Operations Manager
El- Mexicano
2019.09 - Current
- Built loyal customer base by addressing customer concerns promptly and professionally.
- Analyzed sales data regularly to inform menu adjustments based on emerging trends or shifting customer preferences.
- Developed comprehensive training materials for new hires that covered company policies, job responsibilities, and service standards.
- Monitored labor costs carefully while ensuring sufficient staffing levels during peak periods.
- Reduced food waste through careful inventory management, menu planning, and portion control.
- Supervised, developed and conducted performance evaluations for four outlet location managers.
- Improved overall guest satisfaction by implementing new staff training programs and streamlining restaurant operations.
- Ensured compliance with health and safety regulations through regular audits, risk assessments, and staff training sessions.
- Implemented customer feedback systems to identify areas for improvement in both dining experience and operational processes.
- Negotiated vendor contracts effectively to secure favorable pricing on high-quality products while maintaining strong partnerships with suppliers.
- Maintained accurate financial records by tracking daily revenues/expenses closely.
- Established strong communication channels between front-of-house and back-of-house teams for seamless service delivery.
- Managed daily operations efficiently, overseeing staff scheduling, budgeting, and purchasing decisions to optimize resources.
- Boosted team morale by organizing regular team-building events and offering recognition for outstanding performance.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Education
Bachelor of Arts - Public Administration
Punjab University
Sector-15, Chandigarh, India09.2021
Skills
- Multi-unit management
- Employee Safety
- Recruitment and hiring
- Inventory Management
- Employee Scheduling
- Staff Development
- Performance Evaluation
- Menu development
- Cost-benefit analyses
- Operations Improvement
- Team Management
- Kitchen equipment operation and maintenance
- Complaint resolution
- Operations Management
- Point of Sale (POS) system operation
- Staff Management
- Staff Scheduling
- Employee Retention
- Performance Improvement
- Shift Management
- Supply Chain Management
- Catering Coordination
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Team Leadership
- Adaptability and Flexibility
Affiliations
- Leadership Training from Rajiv Gandhi Institute, Sector- 12, Chandigarh, India.
- Advance Computer Course, Rajiv Gandhi Institute, Sector-12, Chandigarh, India
Timeline
Restaurant Operations Manager
El- Mexicano
2019.09 - Current
Bachelor of Arts - Public Administration
Punjab University
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