Sandeep Kumar

• Currently serving as the Lead for Technical and Security Systems in a major IAM (Identity and Access management ) service line under the Security and Resiliency competency.
• Bolstered facility security through the development and implementation of effective access control protocols.
• Collaborated with management to develop comprehensive emergency response plans, ensuring rapid crisis resolution.
• Ensured seamless integration of new technology into existing systems, preserving continuity in operations while enhancing capabilities.
• Improved operational efficiency by developing standard operating procedures for routine tasks related to system operation and maintenance.
• Led internal training and knowledge transfer sessions for team members and new hires, significantly improving organizational knowledge retention and fostering professional development.
• Managed the maintenance of client IDs in an integrated Active Directory (AD) environment, ensuring efficient and seamless access management across the organization.
• Managed the Saviynt application for automated user lifecycle management and Active Directory maintenance, ensuring seamless client ID administration and secure access control. Proficient in implementing IAM strategies, policies, and procedures, with a strong focus on designing and managing IAM systems, as well as leading integration and deployment across the organization, particularly in access control policies and Role-Based Access Control (RBAC).
• Proficient in overseeing user lifecycle management (creation, modification, and termination), ensuring accurate access to resources. Conduct quarterly user revalidation, perform internal audits, and facilitate knowledge transfer sessions to ensure compliance and strengthen client security measures.
• Experience in creating Service Desk reports such as KPI and SLA reporting, multitasking efficiently to prioritize high-priority issues and managing overall team stress through effective coaching on stress-management techniques.
• Proficient in ServiceNow for reporting and data analysis. Skilled in incident management, ensuring alignment with business expectations and efficient communication, while excelling in Excel and presentation creation.
• Collaborates effectively with global teams, demonstrating expertise in knowledge management and vendor management for Service Desk tools, emphasizing strong customer service and problem-solving abilities.
• Led incident investigations related to IAM breaches, coordinating remediation efforts with the security team and reporting on post-incident analysis.

Experienced in roles as a Customer Relation Executive and Security Delivery Specialist.

• Expertly maintained client IDs in an integrated LDAP and AD environment, ensuring seamless access and security compliance.
• Managed a diverse UNIX environment for a client with 4000 servers, overseeing HP, SunOS, AIX, and LINUX platforms.
• Spearheaded UNIX server remediation/revalidation, focusing on ID configurations and ensuring server/data hygiene.
• Acted as a pivotal point for account escalations, promptly resolving issues and ensuring client satisfaction. Addressed team queries and concerns, fostering a collaborative and efficient work environment.
• Prepared and published weekly performance decks for the account, providing key insights for informed decision-making and strategic planning.
• Overseeing user lifecycle management processes, conducting risk assessments and audits, and providing technical leadership and guidance to IAM team members, staying updated on industry trends and best practices.
• Designing, implementing, and maintaining IAM solutions, collaborating remotely with clients, leading cross-functional teams, and providing post implementation support and troubleshooting for ongoing system functionality and security.
• Provided guidance to junior team members, fostering professional growth while enhancing overall team performance.
• Improved employee awareness on cyber threats through effective training programs and ongoing communication initiatives.